A few years ago, I booked appointments with most of the major orthodontists in the area (Harmon,…read moreLemke, ​Halford, Orthodontique, etc), and Scott and Jane. Scott and Jane Orthodontics was my last stop. I was charmed from the get-go. They seemed like really smart people who studied from great places and were dedicated to perfection, and their staff was genuinely friendly. The office was beautiful. Of course, the main thing I really look at is the orthodontists' level of qualification and expertise. They seemed to be great in that regard, with Dr. Scott explaining the issues and the recommended treatment in great detail (without over-simplifying like some doctors like to do), and he seemed to have a highly cognizant understanding of my malocclusion. Of course, they're both board certified as well and have graduated from great places. It took me two years. Getting them on was a breeze (minus the spacers - ouch!), as was the removal. Adjustments are very quick, with virtually no wait times. One of the things I loved is how Dr. Scott himself did most of the work, and he only schedules one patient at a time, so you have the doctor's full attention. It's not like those orthodontic chain offices where the doctor triple books and then sees you for a millisecond at the end of the visit. Not at all. Dr. Scott always went into detail when I asked him questions, and too frequently I emailed him questions at odd times, to which he responded graciously and promptly. I really grew to trust him over the two years I had my braces. He is farsighted in his orthodontic vision, and meticulous in his treatment. He's not syrupy-sweet I'm-your-new-best-friend like some doctors are, but he is smart and clinical and wants (and knows) the best for you. He's also super chill - down to earth and very easy to approach. My overjet has now disappeared, and my crowded lower teeth (with one totally hanging out of the arch) have straightened out, with only two upper extractions done for the 12mm overjet. ...as you can imagine, I'm quite a dedicated retainer-wearer. Can't (won't) go back to the horror of crooked teeth. Throughout my treatment, the discomfort I experienced was minimal. Before getting braces, I heard HORROR stories about the pain... but my teeth rarely ever hurt (thank God, I was busy with classes). Perhaps this is just me, but it may also be the doctor's gentle hands and the modern brackets. Amber is the front desk receptionist, and she's awesome - always sunny and upbeat. I think Drs. Scott and Jane thoroughly vet their office members - and they've done well. Staff form the backbone of the office, and the experience is so much better when you have great staff to guide you through it! They have great, upstanding people. The ladies who work with the doctor are super sweet as well. Shout out to them all! I must mention that I was a nightmare in rescheduling - I think I rescheduled each appointment like ten times. They were so sweet about it, and very flexible! Don't be like me, though - stick to your appointment times! :) With this quality, you'd probably expect them to be super expensive. Nope! Their prices are actually on the lower end of Sugar-Land-average. Perhaps you shouldn't judge an office by its amenities, but they do have a lovely office, awesome decor, lots of natural sunlight, complimentary drinks in the waiting room, etc. etc. There are even iPads in the waiting room for the kiddos. TL;DR: Phenomenal office. Top of the line doctors, very caring staff. Super affordable. Great amenities. Nothing not to love! Don't overlook them if you're ever looking for Sugar Land's best orthodontist. That, if you'll take it from Sugar Land's worst patient, would be a mistake. :)

Dr Scott showed me how my teeth can be improved and once I agreed to the terms my smile turned…read moreinto a million bucks over the process of a few years. Best investment I made back in 2017.

Dr. Smith! Thank you…read moreso much for my great looking teeth! I really appreciate the time you took to make everything just right. Your dedication to the craft really shows. I wish you the very best as you move forward in your career. Jason

These professionals really show skill in their work. My teeth was abstract before they fixed my…read moresmile. Being able to show off my pearly whites with a good smile has given me confidence and I'm thankful for the memories I have of these people.

Excel Dental Missouri City could clean your teeth well but it is impossible they could provide more…read morefor you. They will make sure you got pain and they do not qualify for any moderate sedation. You may take your own risk to be there with those unprofessional people. Sedation Options Offered: According to the Excel Dental website, they offer the following anxiety-relief and sedation methods: * Nitrous Oxide (Laughing Gas): A mild, inhaled sedative that helps patients relax while remaining awake. It wears off quickly after the procedure. * Oral Conscious Sedation: A pill taken before the appointment to manage moderate to severe anxiety. * The Wand: A computer-controlled injection system that delivers local anesthesia in a steady, more comfortable flow than traditional needles. Important Note on IV Sedation: Excel Dental does NOT currently list IV sedation (deep sedation). If you require IV sedation, other local providers that explicitly offer it include Missouri City Dentistry and Plantation Dental. Notable complaints from public reviews and consumer platforms include: * Clinical Incidents: One highly detailed complaint from 2024 involved a parent who alleged that a child was "traumatized" during a molar extraction where anesthesia reportedly wore off mid-procedure. * Billing and Financial Disputes: Patients have reported issues with the finance department, specifically regarding the handling of referral credits and unexpected charges for certain procedures. * Prosthetic and Fit Issues: At least one senior patient reported receiving poorly fitted dentures that caused significant pain, followed by dissatisfaction with the office's refusal to provide a refund. * Service Quality: Some reviews highlight "lousy" service for specialized needs like severe underbites or hurried cleanings that felt inadequate. * Operational Concerns: Common minor complaints include long wait times--sometimes exceeding an hour--and administrative errors, such as prescriptions being issued without necessary signatures.

i have never had a doctor, a front desk "manager", the owner lie to my face over and over and over…read moreagain. My daughter has a few cavities and needed to get a couple fillings and some baby crowns (7yr old). first couple of times were fine nothing major but the last visit when she needed a baby crown, they decided to extract the tooth instead. we agreed, and proceeded. they had given her some anesthesia and finished with her fillings first then it was time for the molar extraction. she was squirming when the fillings were getting done, meaning anesthesia was wearing off, which happens. So the doctor pulls out more anesthesia and my daughter sees the big shot and freaks out and says she doesnt want it. doctor puts it away and they (nurse and my husband) are holding her down and the doctor starts to crack and twist ON HER MOLAR, which is 100% intact, as she is now screaming. her eyes are rolling back because shes in pain and hyperventillating. my husband hears her tooth cracking and twisting with my daughter pleading him for help and asks them to stop and maybe give her more anesthesia since IT HAS ALREADY WORN OFF WHEN THEY WERE WORKING ON HER FILLINGS. they get my daughter to calm down and she asks for a few min and says she will take the shot but the front desk manager steps in and says shes shutting it all down. shutting it down? after you have already traumatized my daughter cracking and twisting her molar and couldnt even extract it, SHUT IT DOWN? i came back to meet the owner and the doctor and the front desk manager who were responsible for my daughter that day as, get this. her baby crown fell out. her fillings were cracking and breaking off. i meet the owner as he cracks a joke saying , oh the whole family is here hahahaha! my husband, my sister and i came as they were present the day of the last procedures. i asked my questions and commented my concerns and this is what he said to us. 1. 1st dose of anesthesia was plenty to finish almost 3 hours of work that day (we mentioned our daughter squirming while they were working on her filling so def the doctor and the nurse knew she needed another dose) 2. if the 1st dose was enough why did the doctor get ready for the 2nd shot and only put it away becsuse my daughter refused it? 3. the owner decides to tell me the doctor didnt give the 2nd dose becsuse they didnt want to over dose my daughter. 4. then the owner said they didnt give the 2nd dose becsuse the location where my daughter needed the 2nd dose was more painful than where they put the 1st dose. 5. then the owner told the doctor nurse and manager to leave as i started asking them details becsuse they knew what they did to my daughter that day 6. they gave me a refund for the crap job where the crown fell off and fillings broke off and molar was broken but not extracted leaving my daughter in forever trauma with the dentist. 7. they kept telling me theyre not a pediatric dentist... THEN WHY TAKE MY MONEY, WHY BOOK US AND WHY ADVERTISE IT LIKE YOU DO WHAT YOU DO? you made a big mistake. my daughter is terrified of the dentist thanks to your doctor and nurse trying to pull out her molar with worn off anesthesia. i asked the owner, would you let your daughters go through what mt daughter did and he said no. even as an adult i wont be able to sit through someone with a wrench, twisting and turning my molar and ive given birth twice. so youre telling me my daughter was not cooperative and that was the reason to shut it down? you people are a joke and psychopaths. shes seven. she weighs 49lbs. we had 2 grown ass men holding her down while her eyes were rolling back. i will be reporting a formal complaint. it will br a long fight but dont treat people like were dumb. you know exactly what your staff did and you sitting there keep changing your story and mocking us isnt going to make us go away. you have messed with the wrong family. you have forever traumatized my daughter and i will do everything to make sure this never happens to another child and patient due to yalls incompetence as healthcare workers.

Business is closed and paitents were not informed about the change, Dr. Wilson has not reach out in…read moreany way to advise where to continue their care.

Dr. Wilson is very professional, office is clean and staff are pleasant and professional. I had…read morebraces several years ago and my teeth had begun to shift. Dr. Wilson suggested support again for me and it is working. My teeth are becoming straight again and I am so glad I came to her office.

Dr. Lee and his staff are amazing, they truly care about their patients! It is rare to find a…read moredoctor that cares more about the patient than about making a profit. I was in a palate expander and had 2 phases of braces as a kid, totaling about 8 years I visited Dr. Lee in his office! He is very skilled, knowledgeable, gentle, and intentional about knowing his patients. I would never recommend anyone other than him!

Dr. Lee and his staff are amazing! Very caring, humble, and skilled, truly a rare find! I was in…read morebraces for 6 years and they were consistently wonderful. Great with kids, special needs included. Offered understandable explanations about treatment plans. Even the waiting room is calm and inviting. *Dr. Lee uses his Weds. mornings to exclusively treat patients born with a cleft lip/palate--people for whom expert care is few and far between and who often travel multiple states to receive LFO's care!

Bringing my son in for his ortho appointment this morning I thought why not write about my…read moreexperience with the doctors and staff here at Garrett and Boyd! We have had a long relationship with this office and it has been wonderful over all these years! Both of my kids have had braces through this office and the experience to this day has always been good and positive! The atmosphere is very professional and the environment and staff are top notch! As a matter of fact the Sweetwater office has been recently remodeled and it looks great! We always like coming here because of the beautiful lake right beside the office complex! It's so scenic and the whole office park is beautiful! The waiting area is very spacious, bright and contemporary and you can help yourself to a coffee or bottled water while you wait. There's always some family friendly cartoon or Disney movie playing on the big screen and plenty of current reading material. We never have to wait very long and the staff here have always been friendly and informative. Cheryl who works up front is very nice and is always eager to answer any questions you may have. If looking for a great orthodontist practice in Sugar Land look no further. Garrett and Boyd are the best!

After nearly 2 years of treatment, we are extremely disappointed--not because the treatment result…read morewas bad, but because of how this practice treated us when we wanted to finish. Around 18-20 months in, an X-ray showed excellent progress. We were happy with the results and clearly told them we wanted to stop, understanding there might be a few minor imperfections remaining. Instead of respecting our decision, we were repeatedly pushed to continue. From March through August, every appointment became "next month will be the last." Yet every time, there was another reason to push it out. Then came the final straw. On the morning of our August appointment--which was supposed to be the final appointment--they called AGAIN asking to postpone us another month. When I refused, we were told we could come but should expect a very long wait. We arrived only 10-13 minutes late, prepared to wait, and were instead rudely told to leave because we were a "no-show " and the irony is that the office was visibly empty. We had to insist on speaking with management before they finally agreed to complete the treatment--after asking us to pay to finish off. After nearly two years of being reliable patients, never having payment issues, never creating appointment problems, and repeatedly accommodating their scheduling changes, this is how we were treated. We are extremely disappointed and would never recommend this practice. This experience taught us that a good treatment result is not enough. Respect, transparency, listening to patients, and respecting a family's time and decisions matter just as much. Sharing this so other families can make an informed decision before choosing a medical practice. Please do your research and choose carefully. Your time, money, and decisions deserve to be respected.

Procedure: deep cleaning and replacing a part of a tooth…read more Received X-rays that was done quick and fast then into the room where they worked on my cleaning. My cleaning was done to my liking as they cleaned it in detail and even buffed my teeth. (my last dentist i went to at a different location did not give me a good cleaning) After I got my teeth cleaned i requested if i can get this tooth fixed as a previous doctor who worked on it didn't do a good job and due to the technology they had in the office I was able to do it the same day rather than wait for the mold of the tooth to come a week later. I don't know about you but I am not a fan of coming to the dentist frequently so having it all done in one day is a plus for me. I was given the option to use their one day service of having the mold done or I can choose to wait and have it done then come back. I choose the one day offer and it was the best decision cause now i'm not bothered with food being stuck in between my tooth. Anyhow, needless to say Dr. Cao was awesome along with his dental assistant. It was the best dental service i've received in a long time. The front desk crew were super friendly as well and made the experience even better.

I went when I had an emergency. They were kind and caring. I was referred to another place to get…read moreactual work done. I was told it would be several thousand dollars and would still have to go back to Sienna to put permanent filling in. I called back to Sienna trying to make a good decision. I was told by the doctor he would finish the filling off with no extra charge. Well there was an extra charge and now my tooth is sitting on the counter. It broke off last night. My anger stems from the fact I could have done an implant for what this cost and now I will have to do that anyway. I understand no one sees the future, but I feel that I was not given good information on which to base my decision on what to do. Mary Metcalfe

Hi , normally don't leave reviews on personal businesses , but I feel like people should know what…read morethey're walking into before choosing this orthodontist. I've been a patient here for over a year, and while the care started off fine, things changed once I fell behind on payments. I still owe around $2,000, and instead of working with me or showing any understanding, the staff immediately turned me over to a third-party payment company and refused to help me with my braces or any issues I was having. Recently, my jaw started locking, cracking, and feeling tight after eating, and I called to ask for advice since I still have braces on. The response I got was completely unkind and dismissive. They made it clear they wouldn't even look at me because of the balance. I wasn't asking for a free service . I just needed help with pain that could be related to the treatment they started. It's disappointing and sad to see a place that works with people's health treat patients like numbers instead of humans. Dental and orthodontic work isn't cheap, and sometimes life happens but compassion doesn't cost a thing. I now have to find an orthodontist willing to help me . **btw they offered to remove the braces ( mind you they been popping off even when I was paying ) which should be noted.) I'm not from here so I lost my job and it to a FULL YEAR to get a job . I'm thankfully employed now and as I told her in email ( have receipt ) I said I now have a job can we work something out she said no . I asked to talk to TODD and she said no . Her name is Debra. She was nice at first but not really now . I'm in pain and honestly if I pay the third party .. I need to be serviced . I'm not giving free money . Yeah I have the braces but I haven't been serviced in a year I have insurance at that

Overall, the doctor is professional and skilled -- we've had a good experience with the treatments…read moreso far. However, I had a disappointing experience recently when my son went in to have his wire removed. It turned out to be the office's administrative week, and almost everyone was out except for one assistant. We ended up waiting about 40 minutes, and the appointment was rushed. The next morning, we had to wait another 30 minutes for the removable retainer, which caused us to shuffle our other plans. I understand that scheduling can be challenging, but it would have been very helpful if the office had informed us in advance that it was their administrative week and the doctor was not on site.

My husband made my appointment so I just showed up, filled out paperwork and had my appointment. I…read morethought it was a weird location at first because it's such a busy strip center but the inside was quiet and professional. The wait was about 10 minutes to get my xrays done then I was taken to room for gum exam, then a 5 min wait to see Dr Patel (who was super friendly and helpful) then the benefits coordinator came in and allowed me to pay and schedule my next appointment in the room. Finally a short wait to see the hygienist (thorough, quick, friendly) who performed my cleaning and fluoride treatment. Overall I felt great about the experience. The proximity to my house and the overall organization and professionalism will bring me back here in six months for my next checkup.

Just called to reschedule my appointment this morning, this is the second time because there was…read moreanother incident last year where the front desk staff is extremely rude, unpleasant, and unprofessional. Dr. Patel is Great, but some of the front desk staff definitely need to be replaced. To have so much attitude over the phone for a simple reschedule is absolutely ridiculous and absurd. Ms. Vianca or Bianca if that's your name I hope your day gets better or please have a cup of coffee in the morning before you start dealing with patients, I'm sorry you do not like your job. Have a Great Day. Sidenote-the kids side is always Fabulous always a pleasant and great experience with them.

This is my 3rd time having braces as an adult and the experience at Greater Houston Orthopedics has…read morebeen stellar!! The professionalism and care the office staff provides is top notch. My tech was Destiny for a year. My treatment included treatment procedures I didn't have the first two times and the results are amazing. I am very happy with the whole experience!!

If you're looking for skilled, compassionate, and trustworthy orthodontic care, you'll find it at…read moreGreater Houston Orthodontics. From the very first consultation with Dr. Mehr, I knew this was the right place for my daughter's orthodontic care. Both Dr. Mehr and Dr. Panos are knowledgeable, personable, and incredibly thorough. Both doctors take the time to explain each step of the treatment plan, show the progress being made, and make parents and patients feel informed and comfortable. Their genuine care and attention to detail are clear in every visit. While we did see Dr. Davoody once, and he was okay, he didn't quite have the same warmth or personal connection that Dr. Mehr and Dr. Panos consistently bring to their interactions. We came to this practice after a disappointing experience with another orthodontist in Houston. I had already paid in full, and my daughter was fitted with an expander that she wore for about a year and a half. I diligently followed the instructions, turning the key as instructed, and we attended all recommended check-ups. Then, one day, the expander--and the teeth it was attached to--came out entirely. I was concerned and immediately contacted an orthodontist friend in another state, who confirmed that this should not have happened. He advised us to see another orthodontist. Fortunately, the teeth that were extracted were baby teeth, but I didn't feel comfortable bringing my daughter back to that practice after that. That led us to Dr. Mehr at Greater Houston Orthodontics. From the front desk staff to the assistants and doctors, everyone has been kind, helpful, and supportive throughout the entire process. My daughter feels at ease during visits, and I feel confident that she is in excellent hands.