Great follow up visit. Very professional and nice. Always making sure I am comfortable. Had a crown…read moreand a filling done. Appointment was at 8Am and was out the door at 10:10Am.

First the good. My dentist Dr. Beshay is excellent. Kind, caring and attentive to patients. The…read moreonly reason FBD is getting two stars is because of her. If I could rate her and her team I would rate them Five Stars. Fort Bend Dental Corporation, on the other hand, is a corporate dental factory. In particular, the insurance and benefits office is galactically disorganized and inefficient. They routinely fail to submit required paperwork for authorizations properly and will lie to cover their mistakes. I recommend getting EVERYTHING done at their facilities pre-authorized or you WILL have unexpected and often significant charges. Document any conversation you have on the phone or in person with a benefits rep or billing person. They use multiple systems for records and insurance and often do not even know what patient you are. They have been working off two profiles for me for over a year and constantly miss prior work, appointments and insurance submissions that I have to tell them to go back and check. I have the highest premium insurance available from my insurance company and still routinely pay high hundred and thousand dollar "patient's portion" fees. The service used to be excellent, but has dropped dramatically in the last 18-24 months. This happens for two reasons. 1. They do not properly and timely submit pre-authorizations. 2. They charge dramatically higher fees than the approved rates for services. After comparing over the last two days, it is cheaper for me to pay out of pocket at other dental offices than to pay the portion not covered by my insurance at FBD. By their own admission they did not submit the pre-authorization correctly or with the required documentation and narrative. Now, they deny that was ever said and want to lecture about "how insurance works". They are a corporate run, "franchise" practice with more energy spent on expanding their brand and the fees they will receive from that than they are treating patients. I've tried to be kind and pleasant in all interaction, but after receiving three different calls with three different answers and finally a very condescending in person experience with the Missouri City Office Manager, we made the decision to leave their practice. This week was the last straw. After being patients for more than 15 years for my wife and three years for me, we made the decision to move our business to another dental office. This will impact Dr Machart as well who is my wife's dentist. I do hope my dentist, a young, bright and intelligent doctor will soon be able to get out from under this corporate insurance factory and be able to practice the kind of dentistry she is made for. They are asking for Google Reviews now, because their Yelp Review Average is Three Stars (see attached photos for a sample). I am leaving this review, because after the above three ordeal to get to the bottom of a billing error they continue texting me about one of my profiles telling me I have not been in the office in some time and they want me to make an appointment (I go every four months for their enhanced periodontal treatment). Now, after three days of knowing that I am displeased with the service provided and botched insurance submission (by their own admission) resulting in a near $1k co-pay by the benefits department, they still have continued to text me for last three days asking for a review. I have politely ignored these requests, because I did not want to flame them on a public review. There...you have my review. It didn't have to be this way. UPDATE to this REVIEW & the response below. They STILL don't have my account straight and continue to send requests for a review of their business. They're had the chance to address my concerns in person as I've been to their office three times last week where they told three different stories (lies) about how they had submitted (or did not submit) my referral. Jenni B. (If in fact she is the business manager) neither met with me in person, nor returned the call I requested. She should also be aware that there are multiple people in their office claiming to be THE head Business Manager. This conversation alone should give anyone pause before doing business with them.

Dr. Sakeena is an incredibly talented dentist and is a seasoned expert in the field. She is highly…read moreregarded and well-respected, providing superior services that utilize the latest advancements in the dental industry. Truly a trailblazer among the Houston-area dental community!

Dr. Sakeena is the ultimate professional. She treats you like your one of the family and her entire…read morestaff is very welcoming. I had a crown re cemented and insurance did not cover it. Her prices are very comparable if not lower then the second option I received. I'm very pleased with their attentiveness and the service I've received at Sienna Smiles. I highly recommend you bring your whole family to Sienna Smiles.

I've been going to this dentistry for more than 4 yrs now. Since it has changed ownership...the…read moreservice is not the same. I called the office to request an urgent appointment due to unrelieved tooth pain. The response from the receptionist was less than helpful. I was told that my dentist was unavailable and that she was booked up for the day. When I requested to see another dentist in the office I was told that Dr Prak had to approve me being seen by one of her associates. Correct me if I'm wrong but associates usually cover for each other when there is an opening available. At least this has been my experience in the past. I asked the receptionist approximately when can I expect a call to know if "I have permission" to see another dentist. She could not tell me and was the least bit compassionate about my unrelieved pain. Needless to say I will be looking for another dentist who hires professional staff that actually cares about the patients and who trust their associates to see their patients when they can't.

Not happy with their office. Had scheduled an appointment to get dental work. Good thing I called…read morethe day of the appointment and turns out there want any booked for dr Prak. Wish the guy would call me back and inform me that it was cancelled. So after calling in to confirm the appointment, a different receptionist I talked to said she would fax or send an authorization letter to my pcp and would call me back. No call back for 3 business days. I'll be changing dentist. Not sure if they care for their customers.

Friendly staff and they really work to satisfy your dental needs!…read moreState of the art equipment to make the exam and any procedure easier for the patient. I highly recommend Dr. Vo and her team!!

Dr. Vo and the Smiles of Riverstone team have provided my family excellent dental care for years…read more Their systems are modern and patient-friendly (like quick xrays and TVs in the ceiling so I can watch sports during a cleaning). Everyone is so kind, and ready to share fun stories about travel adventures. Can't imagine my family having a better dentist!

Horrible care for elderly patients. If you value your health stay away!! My mom went in for a check…read moreup and got admitted to icu for a week due to Dr. Shepherd and her team's careless

I have been a patient of Dr Shepherd for about 5 years now. Her staff is always friendly. What I…read moremost like about her practice is she never pushes you to get services that you are not able to afford at the time. I have had that experience with other dental practices. The hygienists are great. I always leave with my mouth feeling great. I highly recommend Quail Valleys Dental!

I feel like the office staff came off very rude here the treatment coordinator just assumed I could…read moresign up for a credit card to pay the expenses of dental work. The doctor and dentist hygienist were the only ones to even greet me.

Nice clean organized dental office. Staff is always super friendly that demonstrates caring. Dental…read morehygienist educates me on the best ways to care for my teeth and gums. Both dentists are very kind and detailed oriented. Would definitely recommend this dental office!!!

Omg! Dr. Grace is amazing ! If you suffer from dental anxiety she will make you so comfortable. Her…read moreand her staff is top tier! I will recommend her over and over again. Her office is so modern and tech savvy! They even have a little kitchen area for children to play. Dr. Grace actually cares! She will always do what's best for you and not whatever will make her the most money! Her bedside manners are so calming. I'm so impressed! I just went to her again years later and I'm even more impressed !

I had a wonderful experience at this dental office. I have found my new forever dentist. The…read moreoffice staff and atmosphere made my experience enjoyable while they were caring for me. Thank you I appreciate it.

Not taking appropriate COVID-19 precautions. I was told ahead of time that all patients are being…read morescreened with a travel/health questionnaire and their temperature taken. However after checking in, being seated in an exam room and my x-rays started none of that was done. I asked the technician if that was supposed to be done and she said yes and went and got the front desk associate to come do those on me. She laughed it off saying sorry she forgot. Their were also too many employees up front just chatting, and other patients being seen at the same time as me. Providers also did not have on N-95 masks. Everyone was very friendly, but I won't be back due to their lax safety precautions. They also just closed for the rest of the month with no explanation, so not sure if it's exposure to Covid related or not.

After loosing a bet with my wife, I found myself reluctantly having to go to the Dentist's Office…read more Keep in mind, I have been postponing this for longer than I would like to admit because I have had bad experiences in the past. I was very apprehensive about my visit however the whole experience was nothing short of awesome! Dr. Kurian is extremely nice and knowledgeable and made sure I was comfortable throughout my whole visit. Secretly I loved the fact that they had netflix to entertain me every step of the way while I was getting my procedures done and in the waiting room. If you have not had Gourmet coffee then try the automated machine at MyFamilyDentist and you will be have a great experience. The staff at this location was very nice and treated me well.

She's a Pro. Felt safe and cared for. She worked to get in quickly when needed and her staff is…read moretop shelf.

Dr. Leighton has a wonderful chairside manner. She explains all procedures before work and makes…read moreyou very comfortable. The office staff (Christy) is very friendly. She has been my dentist for many years and I highly recommend her.

The medical staff are outstanding: patient, informative, and knowledgable. The office staff are…read morethe same, and are always welcoming and friendly. Would recommend this practice to anyone of my generation who is considering a "late-life" adjustment to your teeth.

Dr Scott showed me how my teeth can be improved and once I agreed to the terms my smile turned…read moreinto a million bucks over the process of a few years. Best investment I made back in 2017.