while I agree with most of the negative reviews the garbage pick up is horrible on a average they will miss the pick up date at least twice a month I feel the customer service is great they do the best they can not control the poor management of the pick up service I rate 0 customer service rating 5 read more

Choose the other guys if at all possible! Vogel service is terrible. I paid for 6 months of pickup and have had to call numerous times to get them to come and do what I paid for in advance. I called on Monday since my garbage wasn't picked up and today is Wednesday and it's still sitting there at the end of my driveway. Can't wait for some critter to get into it and then have to pick it all back up since they won't. Also on Monday I was told they'd just missed us, when there are only two houses on this road who have garbage service. I was also assured that they would come on Tuesday. Well seems no one added us to the roster for pick up and so on Tuesday we called again, still here we sit. All I can say is "we picked the wrong garbage company". read more

They suck on online pament. Tired of them being cheap on billing and charging me late fees every 3 months. I pay them on time they just dont do it and wait to make it late on purpose. I pay on due date or 2 days prior. Spouse died and hated them too. I am struggling but on tome unlike them.oh well. Changing companies soon!!! read more

Vogel disposal is the most ignorant "take it or leave it". Double your garbage back if you're unhappy. Sopranos type business I've ever dealt with. They make no apologys for their ignorant behavior and it seems to flow from management down to the drivers. At first I was appalled at the way I was treated. Now nothing surprises me. They miss a week and the next week they pick it up 2 days in a row. I called to complain and I told the girl that charging me for that was like charging me to cut my grass 2 days in a row. Her answer to that was "I cut my own grass so I wouldn't know". Sometimes they leave my gate wide open at my business. They come around mid nite which means my gate is open all night long. I have never passionately hated a company so badly. I called another company about switching and the HONESTsales Rep told me he'd love my business but I'd end up breaching my contract if I quit them. I told him I hadn't signed anything in years and he told me they auto renew you if you don't stop them. Now their newest thing is shutting you off immediately if you don't pay the statement that comes out on the 20th if you don't pay by the end of the month. In October I had a current balance and they shut me off insisting I had skipped an invoice in the summertime. I tried to reason with them explaining that every creditor on earth applies all payments to the oldest balance regardless of what you want it applied to. They anger me so badly I could ramble on for days about their wannabe mafia garbage company. If you have any say in the matter steer clear of Vogel disposal. They don't deserve a penny of your hard earned money read more

Absolutely disappointing. If you have a choice, do not choose this company. They tell you what you want to hear but do not follow up. Dumpster not fully emptied, trash left on the ground, and they do not follow through on promises. read more

They missed my garbage pick up day despite everything being at the curb in plain view. I have called two days in a row to be told that the drivers are aware it needs picked up. When I told customer service it needs to be today she simply told me they've all gone home for the day. Going on almost a week my garbage has been sitting there. Disgusting. Horrible service. This is also not the first time I've had to call due to an issue read more

Vogel Disposal is awful to deal with. We, in good faith, paid money for our trash collection before we moved and we prorated. They now intend to collect the remainder of that money - even after a person named John told me that the payout was a certain amount...they want to come back and collect more money AND slap us with a late fee. Apparently, the business manager will call me back - but they said I could go to collections. Then she said I could pay half of the bill or go to collections. This is bad faith .... I held up my end of that bargain - did what they TOLD me to do and paid the correct amount. This person named John told me the pay out = which we paid on March 28th. Seriously Vogel? I live in California now and am SO grateful that I will never ever need your services again. I have dealt with the awful people at Vogel for ten years. They are horrible and mean and need to learn more about customer service. read more

would not use them for any type of service, Commercial or Residential. Poor service with trash pickup, and customer service, can't get a hold of responsible person. read more

One star is too good. If you have a choice please look elsewhere. I've been a customer for 25 years because they are the only game in town. I've simply had enough today. $40 to remove a piece of furniture!! On top of my already inflated bills for full service. Oh that piece of furniture was a 8' wooden park bench. All wood. Not big. Not heavy. I asked if I could cut it up. Nope same price. read more

Terrible customer service rep JESSICA billed me for months after I called 4 times and said I moved and told me I couldn't do anything about BC they have a contract with Butler township. Told me they didn't no I moved yet they were sending bills to new address then she just shouted pay your bill..... I then moved back and still being billed and Last 3 weeks they drove by my house without picking up any garbage.... They haven't picked up a single bag since end March and are billing me. Worse treatment to customers I seen.... So here you are JESSICA hope your unemployed soon read more

They are very lazy. They leave your cans everywhere. Sometimes forget to collect. Sometimes leave some trash in the can. Once they almost recycled the recycling can. The can is all scratched up from that time. But they get the trash away. read more

Had garbage out there for about a month now, called about it there driver told us he could not get into to collect it. I am not sure where he got his license at, but there was more than enough room to back up to get it. He had the whole road. The guy needs to get retested for his driving skills. Every time we call them we get the run around. Today just had enough and had to cancel there service. if you can call it that. The only reason they get one star is that was the lowest it would go. Stay away. read more

I forgot to put my trash out this morning and they charged me an additional 10 dollars to pick it up. I get that they are a business, but accidents happen. There isn't a courtesy picked for a one time miss or anything. They also charge you for additional items not in the can. Would like to see them pick up their messes, as well. read more

Terrible service. Every couple of weeks they miss pickup. Trash containers are thrown all over the driveway. Recyclable scattered all over the road after pickup. I now have them on speed dial I have to call them so much. Some of the customer service reps are completely incompetent. Our service has been on the same scheduled day for the past 15 years then all of a sudden they change the day of the week. No notice and when I called, the rep told me I was wrong and that it was not my usual pick up day because that is what the computer said so I must be wrong. Avoid this company if possible. We don't have a choice. I definitely use other independent services like junk king for "extra" items that need removed. read more

MY G-CAN IS BLOCKING MY NEIGHBORS MAIL BOX! SO RUDE! You have got to be the worst and laziest company I have ever encountered! Your men are so lazy they can't even put the garbage can back at your yard. All they do is lift them and then one man moves the can to other side of street! Put it back where you got it from! That is what I pay my bill for! Lazy lazy lazy! I have never seen so many lazy workers in all my life! Seriously! Wish I had an option you wouldn't be my garbage company! You have hit my commercial cooler you truck driver threatened to hit my and did hit my cousin arm w the truck! Omg do something with yourself besides the wrong thing please!!!!!!!!!!!!!!!!!!!!! read more

We made the huge mistake of switching residential pickup service from another company to Vogel, based on the cost. The worst decision we have ever made. Vogel missed our first pickup day, and after 4 different calls to customer service, after receiving 4 different lies saying they would be right out, the bags are STILL sitting at the end of our driveway. We have cancelled our service that never got started and went crawling back to our previous company. The difference in customer service departments between the two companies is world's apart. Actually Vogel has NO reputable Customer Service Department. Pretty much a sad, sad joke. read more

We have had subpar residential service to say the least. We have to call them at least once a month, if not more, because they forget our recyclables pick up. Or they don't pick up the garbage. "Funny" how they don't 'forget' to bill us every month though! I agree with other reviewers that say they leave cans all over the place, and lids open too, which is lovely when it rains before my husband is able to get the can back up the driveway. Ugh! read more

I've been a Vogel customer for 15 years. This is the absolute worst company I've ever had to deal with. At this point, it's worth me paying more to Waste management or BFI to have my garbage picked up. In 2007 we did not receive our quarterly bill and honestly forgot about it. 1 bill and they came and picked up our bin and trash and stopped picking up trash. When I called in, the customer service rep spoke to me as if I was some deadbeat who never made a payment. Then they tried to tell me they didn't take my bin and tried to charge me $90 for it. That wasn't going to happen. So now for the last 6 weeks, they have only picked up 1 bag out of the 2 or 3 bags I put out. Like, seriously, all 3 are put out within 5 feet of the road and are all touching each other. The driver can't claim he didn't see them. When I've called to complain, I get a nasty sounding woman who say "we'll send someone out" and then they hang up on me. Since this has been going on for 6 weeks, I said enough is enough and filed a complaint with the BBB. AVOID THIS COMPANY AT ALL COSTS!!!! read more

Vogel Disposal Service needs to train their Customer Service representatives. I was in in Customer Service for 15 years. If I would've been so deadpan and non responsive to my customers at my job like they are at Vogel, I would've been fired! Once a few years ago I called to tell them that my garb can was still three-quarters full after they left. I was told by Customer Service to "save it" for next week. When I explained simple physics to the rep stating there won't be enough room in the can for another full week of garbage, she wasn't understanding or even empathetic. She continued to talk down to me and argued with me. I asked to speak to a supervisor. She came back on the phone a minute later and said as "courtesy" they would come and empty it the next day. A "courtesy" to re-do what they should've done right in the first place...really? I probably wouldn't have even remembered that situation if she hadn't insulted me by calling it a "courtesy" to pick up my garbage. I felt like they thought they were doing me a big favor! ... Today I called to pay my bill over the phone. Took the payment in a way that felt like I was filling out a form. No personality. I understand their business is literally garbage, but I would LOVE the opportunity to train the people who work there. I dread any time I have to call there! The prerecording says calls are recorded for quality assurance. Do they REALLY listen to these calls? Really? read more

I paid for and scheduled a pickup of a mattress. On the pickup day the mattress still wasn't picked up by 1pm which I thought was odd so I called and was assured that it would be picked up. It wasn't. Now they won't return my calls or emails asking them to pick it up. It rained the day of the pick up so I had to drag the wet mattress back into my garage and now it's starting to smell. All I want is for Vogel to pick up the mattress like I paid for and on the day they scheduled it for but they aren't calling me back. Unacceptable. read more

For the second week in a row my trash has been left behind. At least they picked up my recycling. They leave trash cans in the road or in the middle of my driveway. Often they only empty trash cans partially or leave cans and bottles scattered on the street at the base of my driveway. Then you can never get through on their "customer service" line. If I could rate them a negative 5, I would. Absolutely horrible. read more

THE WORST GARBAGE DISPOSAL SERVICE EVER. They hardly take anything outside of your daily trash. Waste management is hands down much better. Vogel literally opens our garbage to see what is in it at times. Soooooo rude too read more

Really bad customer service, takes over 10 minutes to talk to someone. I have had a few broken garage cans from the pickup guys throwing them. I asked about extra pickup no problem the first time than for some reason they are charging 5$a bag out of nowhere read more

Easy to give a bad review to the garbage collector, BUT in 7 years of service, I've never had a problem, except when it was my fault. At least here in Mars, the collectors have always been considerate and friendly and not what would be expected from the stereotypical Homer Simpson type refuse collectors. Thanks to them. read more

I had to call 5 times to have a mattress removed. I was told by customer service I never set out the mattress that is why it wasn't picked up the first time. Which that wasn't true it was a flat out lie. Very dishonest company. Customer support representatives are par. read more

We cancelled the trash pickup service after 46 years of service. This is when the customer service personnel failed miserably. They told me the trash can would be emptied in the morning at the end of the month, they would then be back at the end of the day to pick it up. They had not picked it up by the next day, called customer service they told me it was retrieved. I had to tell them I was looking at it. They assured me it would be picked up later that day. We left and thought it was handled. I received a call a week later to tell me they can't find the can and we would be charged for it. I asked too talk to supervisor to no avail. I received a follow-up call the next week to say they couldn't find the can. I called several times during the next 2 days, twice the calls where disconnected, finally someone called back to assure me the can has been picked up. I asked for this in writing due to the previous assurances. They informed me they don't have anything they could send me, in other words they refused!! It took me demanding to finally have them conceed to send a letter stating the obvious. I have at least 8 hours into what should never have been an issue with an extremely poor and undertrained customer service department. read more

This company takes horrible customer service to a whole new level! When calling to complain about the collection guys leaving trash all over our driveway and breaking our trash can AGAIN, I was privy to the inter office chatter when the customer service rep forgot to put me on hold, Apparently I'm a "whiny bitch"and "a pain in the ass". In the 3 years that I have used Vogel not one time have they ever taken my recycling or managed to take my trash without leaving debris everywhere, but yes I'm a " whiny bitch, pain in the ass" for expecting them to do their job! Never again Vogel disposal, I'm done!! Do yourself a favor and stay away from this company!!!! read more

The absolute worst. If you have other options then I recommend using another service. I had Vogel garbage for 6 months. Twice they forgot to pick up garbage so it sat for a week until next garbage pick up day. They kept picking up garbage can, moving truck up and putting the can down in the middle of my driveway so I could not get through. I live on a road that is 55 mph so that was fun getting out of my car to move the empty can. Then the garbage truck would drive by and I would call Vogel and was told the can is not close enough to the road. Literally it was only a few feet from the white line (again my road is 55 mph with large trucks flying by). The pre-paid stickers for extra bags are useless, why? Because the guys on the truck don't like to take them. Guess because they have to get out and manually throw them in truck it's too much of a bother. After calling every week after garbage pick up with an issue I was done. I spoke to a supervisor multiple times who was really snarky and acted like I had the problem!! I said I'm done. Cancel service. That was the only thing that went smoothly because they said ok. Now let's see how long it takes to get a refund because you have to pay 3 months at a time. read more

I have been attempting to deal with Vogel for years and not very successfully. I frequently need to call them because they did not pick up the garbage. I carry the garbage almost a 1/2 mile to the road for pick up so I don't always know they have not been there. They beat me up verbally for not calling them the same day, or when I do call they tell me the driver said it wasn't there. Once I had two weeks sitting there and still accused me of not putting garbage out for pick up. They basically call you a liar and say their drivers have the last word. Now for two weeks no pick up and they have refused to come by. It will be three weeks of garbage, and two weeks of recycling down at the street. Then they will tell me I have too much to haul in one week. They never give credits for non service...but if I didn't pay them would they come by? Think not...I pay to have my garbage to be picked up...no excuses. I would NEVER recommend Vogel to anyone. read more