The only positive thing I can say I will add first. The techs that have been here to help have all been professional, courteous and helpful. Now that I have said the one nice thing. Initial Installation was shoddy with wires running across my garage ceiling and holes drilled from interior to exterior of the house because they can't go into attics anymore. Equipment has not fully worked in 2 years. Even with paying for the extra protection plan they require you to go through over an hour of troubleshooting with hard to understand foreign operators before they will send out a tech, unless you want to pay another $100. Techs have been out 3 times and within days something doesn't work. Over the last 2 years I've spent 10 or more hours on the phone and several days missing work trying to get a security system that works. In this last phone call I was kept on the phone while they "tried to schedule an appt" every 10 minutes the operator would pop back off of hold and offer to sell me something else. A new doorbell camera, solar panels and guess what?! A new higher tier coverage plan that will somehow cover my faulty equipment better. When I finally told them I don't want any new equipment when the stuff I have doesn't work. Immediately the operator said ok well your date will be xyz. So 40 minutes of waiting that was for sales pitches when they had the next appt sitting right there. I don't care if it ever works at this point. Just don't do it. It isn't worth the hassle. read more

The salesperson never mentioned to my wife that she was getting the equipment through a 3rd party loan of about $3000.00. We were so angry and confused upon receiving the $3000 invoice. We canceled within the 30-day trial period, and it has been a nightmare. They did not want to cancel and pick up the equipment. We are calling every day and still fighting about this. We were sold under false pretenses. Watch out!! #FraudulentSales #30DayTrial #BattlingAgainstFraud read more

Customer service is terrible, they charge you twice as much for there equipment then what it costs: you can get same equipment from ring or other places for half the cost, they have different systems for your calls and there calls(oh I can't see what happened when we called you when your alarm went off, only when you called us last about issues), and they will charge you anytime they need to come do something new at your house with your system. There's more but this is long enough, avoid this company, so many better options! read more

Dishonest contract, didn't get what I was promised. My alarm system only covered my kitchen and living room, which is actually one room. I already have service with another company that covered my whole home. I'm upset because I asked young man that put in system if sensor would cover all my house he assured me it would, I found out it didn't when I set alarm, left my house for a few hours, when I got home I noticed my bedroom and bathroom was open and alarm allowed me to set it. I needed more sensors I was told. I already have service with ADT they cover my whole house. Vivint promise me what I already had and more to switch to them . I didn't get so I don't want there service. They want cancel my contract because they said I should have canceled 1 day before. They haven't even finish putting in all my equipment, but I can't cancel. Bad business, don't trust. ADT is much more truthful as far as what you get and what to expect. People we can't let companies like this keep taking advantage of us! I refuse to allow them to use trickery and expect me to pay! Don't use Vivint read more