Scam, scam, scam. Started charging my debit card the day after offering a "free trial period" didn't cancel when I requested 4 mo ago and have been going into my account and taking a monthly fee for the last 4 months. Tried to cancel AGAIN and talked to 5 "team members" and still didn't get it resolved read more

They lie and record after offering a great deal. Say no contract before recording then they're get you. Beware!

The sales people and installers are great, but that's where it ends. The customer service is awful. We were stuck in a contract so I stuck with them. When we were able to get a tech out to our house, they were always helpful, but the call center makes it impossible to get through. They are the gatekeepers of the organization. I was upsold on tech support so I could get someone out to my house for free, we have needed it so often. But now I need it and I'm told I'll be charged $99 for that visit. We are so over them. Do NOT purchase from Vivint. Run! So not worth the headache. read more

absolutely not!!!! whatever you do do not get this service or products!!! i signed up for what i thought was a 3 year contract that they tell me now is a 5 year contract on a piece of crap that doesn't work 95% of the time!!! please please please do not waste your money on vivint!!!! i do not want to give it any stars but i guess i have to give one!! read more

If I could give ZERO stars I would. This has been a horrible experience I've been with them since 2020 and I tried to give them the benefit of the doubt but they don't care about the customers it's only about money. First thing is the door lock that was installed was installed improperly and it has constantly jammed over the years sometimes even locking me out of my house. Secondly the garage door system that was installed they gave me a faulty one so it burned out now I have no access to get in the garage from the outside. Lastly they came offering me new products in May of 2024 and assured me that they would fix the ongoing problems that I already was having. So I agreed to the newest camera. They temporarily fixed the door lock that 2 days later jammed again. They also said they had to order the garage part because it's not in stock but that they would be back when it came in. Three days later the NEW camera that they installed was pointing down unable to see anything so I tried lifting it up thinking it was just a minor issue turns out it immediately went back down pointing towards the ground again. In the mix of all of this I was pregnant & working full time very I'll. I thought that they were coming back but never did. I am now at a loss & to my breaking point because my door is very hard to unlock from the inside & my garage is no longer working these are fire hazards I have 2 kids and it's not safe. I tried calling they basically stated it was out of the 60 day warranty & that even though they never showed back up I should have called again. & that they would have to charge me to come back out $99. I told them it shouldn't be on me if they would have came back it would of been fine . They proceeded to offer me a warranty for $29.99 a month to come out free of charge to come out I declined I've already spent entirely too much with this company just for them to push it off and not stick to their word. If you are looking for an alarm system please look further do not get scammed by this company. I've spoken to supervisors as well and they aren't willing to do anything besides ask for money. I think I'm going to seek a Lawyer I've paid thousands of dollars read more

I will never use Vivint for security based purely on the salesman that came to my door. He was very rude, extremely pushy, and would not leave after I asked him to twice. I don't care if your service is top-notch, I'm uninterested after today. read more

Was lied to buy sales person. Not informed that we would take a hard credit inquiry hit on our credit, or that the financing for the hardware was done on a credit card that they max out to pay for your product. I would not buy it again read more

I have had issues since the install. If I had not been present we would not have gotten all the equipment we paid for. The installer did not know what he was doing installing the keypad and deadbolt and I had to show him and provide tools he didn't have. The equipment has been pretty subpar since about the time the warranty was out. Cameras don't detect when people are present won't record or record every minute for hours with nothing in the room, when someone rings the doorbell or someone is detected it takes so long to pull the cameras up on the phones they are gone. Trying to talk to someone through the camera is nearly impossible for the lag and delay. I have tested my system with multiple WIFI networks, reboot the system, updated app on both Apple and Android. I was contacted by Vivint about my equipment and asked about my satisfaction with the equipment and I told them all of the above and was told they were sorry and they were calling to offer an extended warranty on the equipment. I told them I would rather give it all back and have my money back, of course all I got was I'll let someone know how you feel. I literally could have purchased a system from Best buy, Sam's, Lowe's, Amazon or anywhere else for less money and gotten equal or better quality. I'm not sure there is much use at this point trying to recover my money but I think I will pursue the possibility through contract law, BBB and the finance company. read more

Why do you still have door to door sales!?!?! I use Vivint and if I wanted more equipment I would call you. If I wanted someone to come to my door I wouldn't have a NO Solicitor sign on my door. This kid comes by every day for several days and I don't get the door. He literally knocked 5 minutes today. Poor kid got my whole attitude, and I hate that I took it out on him for doing his job, but he needs to be trained about etiquette. I can't wait until our contract is up. read more

While the equipment seems to be good, the service model is less than desirable. Equipment will disconnect from the panel, quit working, etc. The process to fix is incredibly time consuming and the main way to address issues is a live online chat feature with a representative. This might be okay at times but it becomes too much after awhile. read more

We tried to cancel our service but they refuse to do so. We are no longer using their equipment but yet we are still being charged monthly for service we no longer use. These people are scam artists do not and I repeat do not do business with them!! read more