They sell you this great place, but when you get there it is a different story. The staff doesn't…read morecare. I once watched a woman call for help for 45 minutes and the nurses aid told her to wait. In that time I heard her yell "I'm in pain", "what is the matter with you people", "nobody cares". Often I sat with my dad and only saw a nurses aid occasionally and even then they blew off the patient. One day I walked into the dinner room to tell the staff we were leaving and all the residents were sitting eating and there with not one staff member around. What would happen if they choked? The administration has no idea how useless their staff is. Please never send your love one there I wish I could give a negative number

From the owner: The West Island Manor offers long term care services to residents with loss of autonomy who need…read more24/7 nursing care and medical assistance. We offer a home like atmosphere within a comfortable and secure environment.

Lived here for over 1 year & am impressed. Many different sizes & configurations of apartments; all…read morethe common areas are kept very clean; staff friendly & helpful; lots of activities daily; has a bus that regularly take residents to shops, restaurants, activities; weekly concerts; Happy Hour; nice food with numerous "theme" dinners; gym; hairdresser; nurse Downside: very large & long walk from end-to-end.

My parents have been there happily for over ten years, and I have nothing but praise for the…read morenursing, desk, maintenance and kitchen staff -- even my mom's hairdresser. Especially since my dad died last year, they have all been particularly attentive to my mom. However, WATCH EVERYTHING FINANCIAL. My parents were once asked to pay a bill already paid. Even worse, one year their rent increase was based on a fictitious $215/month more than it actually was. Imagine if I had not been there to catch this, practically by accident? I don't have anything positive to say about the upper echelons of administration, so I'll just leave it at that!

From the owner: The Résidence Saint-Raphaël in Île-Bizard provides a warm and affordable environment to…read moreindependent, semi-independent and dependent senior citizens. Visit us today and meet our kind and dedicated team.