While Vitian was initially friendly and helpful, this turned out to be a truly awful experience. When they came to pick up our furniture, they scraped our door frame--an early red flag. From there, things only got worse.
She kept our furniture for nine months and in all that time only completed one of the three pieces. Even worse, she started that one piece with the wrong fabric, which meant there wasn't enough left for the other items. I called regularly--every few weeks--and was met with excuse after excuse.
When we finally got the "finished" piece back, the quality was disappointing. The fabric pattern wasn't aligned, and it was not completed as we had discussed. Then, to top it all off, she tried to charge us even more than originally agreed, claiming it was "more work than expected."
In the end, we had to take our furniture elsewhere: one piece to be fixed, and the other two to be done from scratch. It's incredibly disheartening to have such a poor experience, especially when trying to support a small business. I absolutely would not recommend. read more