I am thoroughly disappointed with the customer service, installation, and quality of product of VitaPure. We had a whole house water softener installed almost 2 years ago and have had nothing but issues from the beginning. We had to call them out numerous times to repair improperly installed equipment. They installed the plumbing pipes over my HVAC ducts, crushing them and causing me to have to get them repaired by an HVAC company. They used duct tape to cover the top of the waste pipe which caused raw sewerage to leak under my house, eroding my garden and poisoning my trees and plants, which resulted in killing a mature kumquat tree on my property. Despite all of these negligent services, they still make me wait often weeks for a repair. Not to mention the equipment is cheap and constantly needs parts changed. I'm pretty fed up and this point, and considering how expensive their products are, you would expect better customer service, instillation & equipment. Pro tip: if you call to schedule an appointment, and they say the scheduler will call you back to make an appointment; they won't. You will have to follow up numerous times. Today I waited over a week after they neglected to call me last week to put me on the schedule, only for the plumber to show up and say he didn't have the necessary part to repair my unit. Not only did he not even look at my unit to see what part he needed to bring back, but he didn't offered to prioritize me on the schedule and told me he would try to get back next week. Basically we have to deal with a leaking unit until he finds time to return, hopefully with the right part this time. read more

horrible. I noticed a small leak on my water filter and called them out to come fix it. No big deal. Two days after coming out, the small drip turned into water pouring under my sink from this filter. The company won't even refund the service charge let alone take responsibility for the thousands of dollars of water damage they have caused my house. Their response was that they could send the tech back out to try and fix it again and they could waive the service fee of him coming back out but still charge for all the parts they have to replace. This is a complete joke of a company. Y'all stay far away from this dumpster fire. read more

We had a system installed about a month ago, love it! There were a couple of glitches in the beginning but we're taken care of promptly. Mike the water boy is great, and Eddie was quite helpful and informative. The water is amazing! No more dry skin, and no more chlorine smell. Just fabulous! read more