Heartland Hospice has been in this community for 15+ years. The history behind the company starts…read moreand ends with patient care being number one. I have had multiple patient family experiences with heartland hospice and recommend this company to Butler and the surrounding areas. They have a 24/7 call center that is available for patients and families, believe me I've had to use the call center many times and they respond within minutes.

From the owner: Enriching Life…read more Heartland Hospice Services provides hospice care to terminally ill patients wherever they call home. At Heartland, we care for the body, mind and spirit of our patients and families. We tailor our care to fit the patients' and families' unique needs and encourage the involvement of family and friends at every step of the way. Our hospice program includes nursing care, pain management, counseling for patients and families, bereavement services, living will and pastoral support. Heartland believes wholeheartedly in the power of the individual, the importance of relationships and the value of respect and dignity to everyone at every stage of life. Our goal is to create a positive difference in every patient's day, to make a personal connection and create memorable moments... moments that enrich the lives of each of our patients.

So my mom passed here. She didn't even spend 24 hours here, as she had had a massive stroke and…read morepassed quickly after being admitted. For me and our family, for the hardest day we could imagine, this place felt as close to home as possible. Not at all like a medical facility, it felt like a grand and warm home, with outdoor spaces, a welcoming great room and privacy for every family-I never saw any other family though I knew they were there. Admitting team was welcoming and got mom settled and us familiarized with the facility. As COVID guidelines were in place but moms passing was imminent and we had out of town family flying in to say goodbye, they came up with solutions to follow guidelines while letting family see her. The day nurse was not great. She honestly shouldn't work here. Luckily we only had her for a few hours before shift change. Mom felt cold, part of the body shutting down we learned, so we covered her and the day nurse uncovered her and said her temp was too high. She was not compassionate or sensitive to the family, and coarsely admonished us to read a handout on the steps of passing when we asked a question (we were not provided the handout when we arrived but she brought us one). Our night nurse and assistant were great, they checked in often, and even their tone and demeanor felt warm and comforting and they explained what to expect in a caring and compassionate manner. They helped turn and check in on mom and when mom did pass helped give us privacy while supporting us at the same time. They were truly angels.

In-home hospice care from St.. Luke's (Kansas City) was inadequate. During her infrequent visits…read morethe hospice nurse totally ignored even I was sole caregiver. The bath aide was kind and compassionate, however. Having had personal experience with close relatives using three other hospice organizations, St. Luke's in-home hospice care is at the bottom of my rankings.

Absolutely the best, most compassionate and well run facility I have experienced. They provided…read moreamazing care for our loved one during a very difficult time for us. Their staff are amazing.

On November 5th my brother and I had to make the hard decision with our mother to go into Hospice…read morecare for cancer. My mother fought for 2 weeks in hospice and finally passed away and we couldn't have gotten through this very hard time as a family without this wonderful place and its staff. They took care of my mother so well and really made her last 2 weeks and ours with her so great. The Dr's, Chaplins, kitchen staff, and volunteers were great. The real heroes were the nursing staff and I honestly owe all the wonderful ladies that cared for my mom everything. Emily, Jodi, Sami, Dorothy, Autumn, Jodie, Kaylee, Melissa, Sarah, Michele, Elisa, and Ashley you all have a special place in my heart forever and I consider you all true angels. I can never thank you enough and bless all of you. If you have a loved one that needs hospice care please go to the hospice house it's simply amazing even under the hard and terrible circumstances they're needed for.

Hardly showed up during the end and wasn't there for hours after called when the end came. I do…read moreunderstand it didn't cost me anything and I got exactly what I paid for. Don't recommend. At all.

Ascend does not respond in a timely manner when they are contacted for service…read more During my father's final hospitalization, we were visited by someone on their team. I subsequently contacted them to begin hospice services. Even after three different calls, and promises for action, I never heard back from their admissions team. They simply did not respond at all. I subsequently contacted a competitor, and within 24 hours, my father was receiving excellent care. If care for your loved one is important to you, you may need to call elsewhere.