My brother received excellent care! Could not have asked for better! Everyone from the social…read moreworkers to the nurses and aides were so kind and caring. Not only to him, but to family and friends as well. Penny Campbell (sister of Jim Swearingen)

I would like to state brother was treated well. I however was treated extremely rude,Jess, and lied…read moreto and then hung up on. As if losing a close family member isn't hard enough. I'm in a totally different state Washington. To lack basic effective communication skills and times of need and sorrow like this is horrendous. Not only hung up on my number was blocked I believe. Finding a manager to speak with is nearly impossible. And if I missed the last few minutes with my brother this will be egregious and unforgivable I wouldn't recommend this for my dead flea.

Heartland Hospice has been in this community for 15+ years. The history behind the company starts…read moreand ends with patient care being number one. I have had multiple patient family experiences with heartland hospice and recommend this company to Butler and the surrounding areas. They have a 24/7 call center that is available for patients and families, believe me I've had to use the call center many times and they respond within minutes.

From the owner: Enriching Life…read more Heartland Hospice Services provides hospice care to terminally ill patients wherever they call home. At Heartland, we care for the body, mind and spirit of our patients and families. We tailor our care to fit the patients' and families' unique needs and encourage the involvement of family and friends at every step of the way. Our hospice program includes nursing care, pain management, counseling for patients and families, bereavement services, living will and pastoral support. Heartland believes wholeheartedly in the power of the individual, the importance of relationships and the value of respect and dignity to everyone at every stage of life. Our goal is to create a positive difference in every patient's day, to make a personal connection and create memorable moments... moments that enrich the lives of each of our patients.

In home hospice care. The first of November…read morewas on comforter care with Saint Luke's The RN was pushing Hospice which I disagree with the RN, Talking big about it, it took two weeks to get a wheelchair to the house. Then no protective gloves were sent or mouth swabs. Never once came to do care in the morning, never sent a CNA or Tech, only got one bath a week. My brother-in-law was told that was all Medicare allowed. Every time I was there eyes crusted shut, mouth full of crusted. No oral care ever unless I did it. Was at the home when the RN came to place the catheter, which she could not see to do. Left three days later on the weekend RN came to place the catheter, not sure if she explained to her caregiver how to take care of it, I had to show and tell him. less than four days got twisted and started flowing into her body. I was the one who cleaned her up and told him to call the RN. The dispatch said "I don't think we can get an RN there today. I went off yelling in the phone you get and RN here now. Body fluids have been running in her for hours, someone from your office needs to come NOW. As soon as hospice took over and started pushing as many meds as possible she kept saying she was not in pain they kept telling my in law ,her husband to keep giving them. He asked me about her breathing ,it's really heavy at night. I told him it was the liquid Morphine which she could stop breathing at anytime it numbs the nerves. I brought food over every time I came she ate like she was starving. Was not choking all soft foods. They stopped feeding her. I ask to see the care plan she wrote out with her husband and the Hospices RN would not and could not show me. I looked in the folder that was not even filled out and no hard copy. By November 24 just after midnight she passed away. Just discussing, worse care I have ever seen.

What a lovely place for my mom to have past here. They provided the upmost comfort not just for the…read morepatient but the patient's family as well. They respected our privacy, our boundaries, etc.. They provided quality care for my mother, especially during her end of life journey. That included comfort medication, such as morphine, rotating her to prevent scars and ulcers, and tending to our needs as well. I like how it is 24 seven as well. You never know when your loved one will leave you so if you have to walk in at 3 AM in the morning, it is not a problem. They have a nice patio area in the front, and then a nice balcony and the back. They also have a small cafeteria, but the food is surprisingly good!

On November 5th my brother and I had to make the hard decision with our mother to go into Hospice…read morecare for cancer. My mother fought for 2 weeks in hospice and finally passed away and we couldn't have gotten through this very hard time as a family without this wonderful place and its staff. They took care of my mother so well and really made her last 2 weeks and ours with her so great. The Dr's, Chaplins, kitchen staff, and volunteers were great. The real heroes were the nursing staff and I honestly owe all the wonderful ladies that cared for my mom everything. Emily, Jodi, Sami, Dorothy, Autumn, Jodie, Kaylee, Melissa, Sarah, Michele, Elisa, and Ashley you all have a special place in my heart forever and I consider you all true angels. I can never thank you enough and bless all of you. If you have a loved one that needs hospice care please go to the hospice house it's simply amazing even under the hard and terrible circumstances they're needed for.

Spent almost 2 weeks here sitting with my brother. Everyone that I came in contact was very helpful…read moreand very caring for my brother. We couldn't have asked for better care.

Ascend does not respond in a timely manner when they are contacted for service…read more During my father's final hospitalization, we were visited by someone on their team. I subsequently contacted them to begin hospice services. Even after three different calls, and promises for action, I never heard back from their admissions team. They simply did not respond at all. I subsequently contacted a competitor, and within 24 hours, my father was receiving excellent care. If care for your loved one is important to you, you may need to call elsewhere.

From the owner: Ascend Hospice is dedicated to providing innovative, quality care and wellness to our communities…read moreto help them live better lives. At Ascend Hospice, we use a holistic and personalized approach to hospice care, providing comfort and compassion to those affected by a terminal illness. Whether it's for one month or six, our team of professionals will provide you and your loved one with the best hospice services.

Dear Tiffany, Nikki, Angela C, Meghan, and Rusty,…read more I cannot begin to express my gratitude for the kindness, compassion, and care you gave my mom in her final days. Knowing she was in such loving and capable hands brought our family great comfort during an incredibly difficult time. Your gentle touch, warm words, and unwavering support meant the world to us. You not only cared for her with dignity and respect, but you also extended your kindness to us, offering reassurance and strength when we needed it most. There are no words that can fully capture our appreciation, but please know that your work made a profound difference in our lives. Thank you for being there for my mom and for all that you do for families like ours. With heartfelt gratitude, The Winters Family

I have met few people who react differently than "It must be very hard to work there - I could…read morenever do that." A hospice, for those who do not know, is a non-profit organization that specializes in the passing of the dying, providing the care and compassion and medical attention to those within six months of death. During my final two years of high school, when every student was given the week off to perform 90 or more hours of service, most chose to care for children at day cares or to make meals for the homeless or to sort clothes at a drive. I chose to work at a hospice with my best friend, and it was one of the most powerful experiences of my life, thanks to Good Shepherd, one of the nation's finest hospices (determined from working at other hospices in New York City, none of which can even compare to the staffing and funds of this top of the line Kansas City hospice.) Doreen, the volunteer Coordinator, was organized and efficient in directing us throughout the week-long training seminar on death and dying and our role as not only a volunteer for the families and the loved ones about to pass on, but also as a confidante, a care-taker, a listener, a rock through the sometimes traumatic moments. We were trained to alleviate as best we could - a roll I never imagined myself in, yet, a roll so necessary to so many area families. I had no initial idea as to the impact this hospice has made in the lives of others, and to this day, if ever I mention it to a friend or a distant somebody I know, I am always surprised by the reactions of those whose loved ones have been provided for by this hospice. Good Shepherd is not affiliated with any religion, allowing for the spiritual needs of the dying to be met with whatever faith or non-faith they wish to pass in. The women and men (mostly women) who work here are the most uplifting people I have ever met. Everyday, they held a morning meeting (often passing around muffins someone had freshly baked) to discuss the amazing progress of some of the patients, or to discuss any concerns, any hopes, any fears felt while working. The volunteers are treated as members of the working staff, and can participate in this meeting. The freedom that I had as a volunteer made me realize the great responsibility that Good Shepherd entrusts to its volunteers in general to be able to visit area patients and meet their needs with the utmost attention and respect. My friend and I worked daily after the initial morning meeting, making home visits and nursing home visits to those under Hospice watch - and most the time, the elderly were sleeping when we came in, to whom we would ensure they were comfortable and well taken care of by those on the clock (nursing homes can be so crudely kept in some counties, but that is another horrible truth I will not tell today.) Sometimes we would play music or read stories or eat with them or listen to them talk about the war or their late husbands, or their children's children - often times the stories were incredibly enlightening and worth much more than the thirty minutes spent listening. To those whom have never considered spending time in this way in your life - I would reconsider. It is not a morbid experience, working for Good Shepherd, it is an organization that has maintained the dignity and grace of the elderly through their last weeks on earth. It is eye-opening and necessary and there isn't a week that goes by that I do not think back to my time spent with the elderly of Kansas City preparing to pass on to the next life.