I used Visiting angels for about 1.5 years to support my father who had alzheimers. I would NOT recommend them. I realize there are few options so you may not have a choice. They are one of the most expensive options in the are- so you would expect they would receive good care. This is not the case. The majority of the hourly rate goes to the blonde ladies who run the office - of the $36+/hr I paid, the majority of the caregivers made $12-$14/hr. You have to cycle thru the caregivers to find the ones you can count on. They staffed my shifts with many caregivers who lived 1.5+ hours away - they would show up once and never come back (of course - it isn't worth $12/hr for a 4 hour shift - when you have to include gas, travel time etc). This isn't the staff's falt, it's the agency's fault. And then I had to waste time training these people who never came back. If they tell you they care coming to do a "meet and greet" with a new caregiver, it means they have never met this person, and they are meeting them right before they start with you to "train" them on their system and give them their id's etc. They have zero track record with this person. None of these people who were "meet and greet"s worked out for me. So you have to pay $36+/hr to cycle thru to find the better caregivers that hopefully you can count on. I lost two decent caregivers from that agency because they were treated so poorly by the main staff. Eventually, when I realized how they worked, I started asking - has this person worked for you before? The last staffing I was told - yes, this caregiver had worked for them before. As it turned out, this was a bold faced lie. The caregiver lived 1.5 hours away, had no training as a caregiver, and showed up only for 1 shift - which was a waste of my time and money training him. He had never worked as a caregiver before - not with Visiting Angels, not with anyone. When I called to say - you lied to me, I was understandably upset. I put conditions on who I would have come - that I know how long they had worked for them, what their background was, etc. This was not welcome by visiting angels. When they realized I was no longer going to pay to cycle thru their caregivers, they fired me. Which of course was a gift. Another lovely bonus was the time one of the blonde ladies showed up to "check on my dad" while the caregiver was here. I was working in another room. I had never met her before and neither had my father My father was in the bathroom getting ready. As opposed to waitin until he finished shaving, dressing etc. she had the caregiver bring her back to his bathroom. No one asked my dad's consent. They do not offer the basic human respect to to their elderly clients. You may not have a choice. Just know what you are in for and be deliberate when working with them. They will pimp you for a 5 star review. And you have to pay right away - they will not wait for reimbursement from your Long Term Care insurance provider. So you have to front all the money. In hindsight, it would have been better to find an independent caregiver. read more

No words can express how much this job means to me! I'm 50 years old and have never worked for a company as good as they are to their employees! Not one time have they ever given me grief over a scheduling issue. If I need help getting time off for my kids, something that comes up...They are always helpful with anything I may need. And always ALWAYS cheerful! I've been with them for over 2 years!! I will never need to find work again!! read more

If I could give a zero, I would. Not only did they refuse to help my aging parents, but they were rude, condescending and actually MEAN. My parents are 90 years old with a father that has dementia-- independent but getting worse -- otherwise in good health. They have no family in the area as I live in California for work, and they need someone to check in on them. I was wanting to have them check on them to ensure they were taking their meds, they weren't eating out of date food or they weren't sick. In other words, just make sure they were not in danger --- and to remind them to do laundry etc. They could do there things on their own, they just needed reminding. Pay bills, etc they didn't give to me etc. I scheduled an in -home appointment and they accepted. I scheduled it for a month out so I could fly to WV to be there and set up the arrangements, set up a contract, and pay the visiting angels fees etc. On the day of the appointment or the day before ( I don't remember), they called and said they weren't coming because "we don't have anyone up there and it's a 40 minute drive from here". I then asked why didn't they tell us this when I set up the appointment and they said "I don't know". I had spoken with the same person and told them where they lived-- they said it's no problem. It was in a town they said they serve on the website. They said they don't serve their county. I said they live literally 350 feet from the county line. They then yelled. WE DON'T SERVE THAT COUNTY!!!" I said, but you said you serve their town. They said ---and I quote--- " Quite frankly, our workers make minimum wage and it's not worth our time to drive that distance". "We won't make enough money on you." I responded, how do you know? We haven't spoken of fees. I will PAY for the drive time both ways in Addison to the services. She responded "Call us back when you live in Kanawha County," and hung up. Make your own judgements on them. I never got to see their services and help. The people may take good care of your loved ones. I'll just relate this particular incident, and my only experience with visiting angels. read more