Please do not think about putting a loved one at this facility in the memory care unit. If…read moreadministration treated my family so poorly during the initial intake, I hate to imagine what kind of care she would have received while under their watch. The "nurse manager" was the absolute worst. During a time when a family needs care and compassion the most, please look elsewhere!

so sad to see how far this facility has fallen in the last 2 years. there are very little…read moreactivities other than coloring and watching TV. the hallways smell like an outhouse. the patients get zero choice in beverages at meal time and no choice at mealtime. prices keep going up and care keeps getting worse. don't bring your loved one here

I just want PATIENTS' RIGHTS to be important to ALL…read more. HOMECARE ... Well...... Where do i begin? The company started out strong, then they dropped the ball on my mom 1 week later. My sister and i live 5 hrs. away Mom needed help so i reached out to Village Caregivers about just a shower two times a week for Mom. I was doing Private Pay. Well, for the 1st couple of visits, things went great. Parents liked AMANDA, then she started calling in, and then it turned into no-call no-shows. I personally called the office and was told, "I'VE BEEN ON VACATION I JUST GOT BACK YESTERDAY." This location is extremely unprofessional i call no one answers. I leave messages (17) NO RETURN CALLS. Lucas went out to do the VA eval on 7/10/26 Mom was approved for 13 hrs. The company invoiced me for every visit. Now to discuss the events of August 2026 the aide only showed up 1 time the whole month 8/7/26 i got invoiced upon noticing it i called no answer left message i got an email from WADE McGLONE Esq (Village Caregivers, managing partner/ President of Finance) " You are correct, you VA auth for 2 hours a week covered the SINGLE shift in the period. I will delete the invoice. My apologies. AUG 7th 5:15pm-6:30pm. I've called this company about many issues, but they won't answer the phone or return calls for me , they did answer for my sister 2 minutes after i called. I also called the corporate number and left another message; no callbacks or email replies. The main problem i have i work in healthcare in my state, and this is elderly abuse and neglect in care for not only my mom but other families, and i will call adult services to report this matter. I told this company in a voicemail how they treated my mom and family; I'm sure we're not the 1st and won't be the last, and it's not acceptable. i have documented everything on my end. Only 1 visit for the month of August $26. i was billed for $104. for visits. The text message i got from the caregiver was insane " I WAS JUST LETTING YOU KNOW TO LET YOUR DAD KNOW I WONT BE THEIR MY DAUGHTER HAS STUFF GOING ON" that was on Aug 14th,2026 i agsin called the office spoke to some guy was told " IM NOT SURE I HAVENT TALKED TO HER TODAY" my reply was " THIS TEXT IS SO UNPROFESSIONAL IS HOW EVERYONE COMMUNICATES?" I also asked about the last no-call, no-show, etc.. I have 45 days of stress from this company; I'm truly not sure where or why things went wrong. I just want PATIENTS' RIGHTS to be important to ALL.. Thanks Stephanie C

From the owner: The friendly, caring caregivers at Village Caregiving provide elderly respite care in…read moreBarboursville, WV to enable seniors to retain their independence while living a fulfilled and productive life. For more information on our in home care services in Barboursville, West Virginia, feel free to contact us.

we used Visiting Angels for both of my senior parents until they passed. The workers were always…read morecompassionate and respectful to my parents. The office worked hard to get replacement when the regular workers could not be there. they engaged with my parents in conversation, which was very important to them. caregivers did tasks that were necessary to alleviate concern on my end . Anytime I had a problem they worked hard to alleviate it. The office staff was very friendly and helpful.

I used Visiting angels for about 1.5 years to support my father who had alzheimers. I would NOT…read morerecommend them. I realize there are few options so you may not have a choice. They are one of the most expensive options in the are- so you would expect they would receive good care. This is not the case. The majority of the hourly rate goes to the blonde ladies who run the office - of the $36+/hr I paid, the majority of the caregivers made $12-$14/hr. You have to cycle thru the caregivers to find the ones you can count on. They staffed my shifts with many caregivers who lived 1.5+ hours away - they would show up once and never come back (of course - it isn't worth $12/hr for a 4 hour shift - when you have to include gas, travel time etc). This isn't the staff's falt, it's the agency's fault. And then I had to waste time training these people who never came back. If they tell you they care coming to do a "meet and greet" with a new caregiver, it means they have never met this person, and they are meeting them right before they start with you to "train" them on their system and give them their id's etc. They have zero track record with this person. None of these people who were "meet and greet"s worked out for me. So you have to pay $36+/hr to cycle thru to find the better caregivers that hopefully you can count on. I lost two decent caregivers from that agency because they were treated so poorly by the main staff. Eventually, when I realized how they worked, I started asking - has this person worked for you before? The last staffing I was told - yes, this caregiver had worked for them before. As it turned out, this was a bold faced lie. The caregiver lived 1.5 hours away, had no training as a caregiver, and showed up only for 1 shift - which was a waste of my time and money training him. He had never worked as a caregiver before - not with Visiting Angels, not with anyone. When I called to say - you lied to me, I was understandably upset. I put conditions on who I would have come - that I know how long they had worked for them, what their background was, etc. This was not welcome by visiting angels. When they realized I was no longer going to pay to cycle thru their caregivers, they fired me. Which of course was a gift. Another lovely bonus was the time one of the blonde ladies showed up to "check on my dad" while the caregiver was here. I was working in another room. I had never met her before and neither had my father My father was in the bathroom getting ready. As opposed to waitin until he finished shaving, dressing etc. she had the caregiver bring her back to his bathroom. No one asked my dad's consent. They do not offer the basic human respect to to their elderly clients. You may not have a choice. Just know what you are in for and be deliberate when working with them. They will pimp you for a 5 star review. And you have to pay right away - they will not wait for reimbursement from your Long Term Care insurance provider. So you have to front all the money. In hindsight, it would have been better to find an independent caregiver.