I used Visiting angels for about 1.5 years to support my father who had alzheimers. I would NOT…read morerecommend them. I realize there are few options so you may not have a choice. They are one of the most expensive options in the are- so you would expect they would receive good care. This is not the case. The majority of the hourly rate goes to the blonde ladies who run the office - of the $36+/hr I paid, the majority of the caregivers made $12-$14/hr. You have to cycle thru the caregivers to find the ones you can count on. They staffed my shifts with many caregivers who lived 1.5+ hours away - they would show up once and never come back (of course - it isn't worth $12/hr for a 4 hour shift - when you have to include gas, travel time etc). This isn't the staff's falt, it's the agency's fault. And then I had to waste time training these people who never came back. If they tell you they care coming to do a "meet and greet" with a new caregiver, it means they have never met this person, and they are meeting them right before they start with you to "train" them on their system and give them their id's etc. They have zero track record with this person. None of these people who were "meet and greet"s worked out for me. So you have to pay $36+/hr to cycle thru to find the better caregivers that hopefully you can count on. I lost two decent caregivers from that agency because they were treated so poorly by the main staff. Eventually, when I realized how they worked, I started asking - has this person worked for you before? The last staffing I was told - yes, this caregiver had worked for them before. As it turned out, this was a bold faced lie. The caregiver lived 1.5 hours away, had no training as a caregiver, and showed up only for 1 shift - which was a waste of my time and money training him. He had never worked as a caregiver before - not with Visiting Angels, not with anyone. When I called to say - you lied to me, I was understandably upset. I put conditions on who I would have come - that I know how long they had worked for them, what their background was, etc. This was not welcome by visiting angels. When they realized I was no longer going to pay to cycle thru their caregivers, they fired me. Which of course was a gift. Another lovely bonus was the time one of the blonde ladies showed up to "check on my dad" while the caregiver was here. I was working in another room. I had never met her before and neither had my father My father was in the bathroom getting ready. As opposed to waitin until he finished shaving, dressing etc. she had the caregiver bring her back to his bathroom. No one asked my dad's consent. They do not offer the basic human respect to to their elderly clients. You may not have a choice. Just know what you are in for and be deliberate when working with them. They will pimp you for a 5 star review. And you have to pay right away - they will not wait for reimbursement from your Long Term Care insurance provider. So you have to front all the money. In hindsight, it would have been better to find an independent caregiver.

No words can express how much this job means to me! I'm 50 years old and have never worked for a…read morecompany as good as they are to their employees! Not one time have they ever given me grief over a scheduling issue. If I need help getting time off for my kids, something that comes up...They are always helpful with anything I may need. And always ALWAYS cheerful! I've been with them for over 2 years!! I will never need to find work again!!

Please do not think about putting a loved one at this facility in the memory care unit. If…read moreadministration treated my family so poorly during the initial intake, I hate to imagine what kind of care she would have received while under their watch. The "nurse manager" was the absolute worst. During a time when a family needs care and compassion the most, please look elsewhere!

so sad to see how far this facility has fallen in the last 2 years. there are very little…read moreactivities other than coloring and watching TV. the hallways smell like an outhouse. the patients get zero choice in beverages at meal time and no choice at mealtime. prices keep going up and care keeps getting worse. don't bring your loved one here

Oak Hill Place is a small Senior Living Community in Oak Hill West Va. The residence is staffed by…read morekind and caring administrators and staff, who were miracuously able to accommadate our family member with short term notiice.

Our Mother was a resident at Paramount Senior Living at Polaris before her passing. Moving her…read moreinto the facility was the greatest decision our family made. The Team/Family (Lori, Hannah, etc.) at Paramount are so sweet and caring. Always had my mothers care as their top priority. I would HIGHLY recommend the Paramount Senior Living at Polaris community for anyone looking to care for their loved ones.

My mom was here for a respite stay to recover from knee surgery. The staff was awesome and took…read morecare of all of her needs. She was very grateful.