What an amazing experience. Wonderful staff and doctors! Dr. Figueroa has the best bedside manner…read moreand is the most patient physician I've ever been treated by. John in therapy is the best and knows how to have fun. Kim was so wonderful too! I would happily recommend this facility and team to anyone who needs intensive rehabilitation and nursing care.

The therapists are knowledgeable and incredibly compassionate at Acute. I had the opportunity to…read moreobserve Maisha, PT, and she was incredible. Maisha took a personalized approach to each patients treatment session. Overall, I feel that the therapists are truly dedicated to every patients recovery. I highly recommend this facility to anyone seeking quality rehabilitation for themselves or their family.

We have been coming here 3 times visiting our dear professor the last 2.5 years. Each visit was…read moredelightful and met with consistent excellence of the facility and the team. I love how clean the place is, the staff are super friendly and accommodating. I would definitely consider a place like this for my own later in life care. Thank you Teresa house for taking such great care of our dear friends Dr Pocock and penny!

I am a former hospice RN who has been in most AL/Memory Care facilities in the Frisco/McKinney…read morearea. Teresa's House is the only community where the caregivers and staff were actually constantly engaged with the residents. There is always an activity going on and when the call button was pushed by one of my patients, someone immediately attended to them. Every time I went there- everyone was happy- including the caregivers! The CGs are CNAs and there is always a nurse on site 24/7. The nursing oversight is unparalleled. 2 of my friends have had loved ones at Teresa's House McKinney and they said they received the very best care there.

My dad was in this facility for a few weeks. I went to visit before Christmas with my grandma, my…read morebrother, and my brother's family. Everyone we encountered was friendly and caring with the patients and visitors. The kitchen staff treated my family like special guests; they made an exception on a Sunday and made meals for us to enjoy with my dad during his lunch time, since we were visiting out of state. They made sure we were well taken care of and were so caring with my dad. All of the nurses we encountered were amazing and patient. My dad's speech therapist was reviewed by my stepmom as the BEST therapist that my dad has had in the 15 months that he has been in a hospital environment. You can tell the staff here really cares about the patients, at least the ones I encountered. Walking down the hall with my dad, he was stopped by doctors and nurses that treated him like a celebrity. It was heartwarming to see. I feel like he was really taken care of here.

They took very good care of my elderly father . Really loved his RN Nicole (thank you, Nicole!).read more

While visiting Lewisville with our grandmother who was wheelchair reliant, we were limited in what…read morewe were able to do. We searched the web and scoured the yellow pages for one evening's worth of help. After 3 calls we found Family Staffing. Patsy and the caregivers are wonderful. We had a great vacation even with our challenge and Grandma Sue had a wonderful time too. She has a new friend and we can recommend Family Staffing Solutions and Patsy 100%. They were a Godsend. Thanks ya'all Betsy

Less than 1 star. Any family considering this company should study our opinion in this review and…read moreconsult Health and Human Services about their record. We've had numerous injury reports from my parents regarding their care in the last several months as Harmony has grown their business at our facility. The injuries weren't malicious that I can tell, more symptomatic of their over-burdened caregivers who constantly rush to keep up and cause damage along the way. They have 1 caregiver in the morning and 1 at night covering *22 patients* at this facility. Because they started with my father first, that meant he had to wake up at 7:45 AM out of a dead sleep each day to keep their schedule and he was pulled, pushed and prodded causing significant pain in his neck, back and bedsores while getting him cleaned. When operating the Hoyer lift, they consistently banged his head on the door frame or bent his neck sideways because the mesh netting wasn't centered correctly which I witnessed personally. When he or my mother would beg for mercy, they had the audacity to complain to their corporate team that they were being insulted. The corporate team were never interested in our version of these events. Every time the company tried to send help, the new caregiver would quit within 2 weeks due to the conditions they were thrown into and how they were treated by this company, always a red flag for an agency. It became a joke at the community which Harmony CG we'd get to 'meet' this week as they desperately tried to staff to meet needs unsuccessfully. Nothing was more unprofessional and negligent at this company than the corporate staff who are impossible to get ahold. The moment we informed them we were moving on from their services to another provider, however, we had no problem hearing from them. They discharged us within 24 hours via email which left us completely alone. Our new service hadn't had a chance to take over yet, so we were left completely scrambling. Because this was in violation of our agreement and my dad's patient bill of rights, we were advised to call HHS. The day before his discharge, his CG shoved his pillow down to speed up the decline of his bed which destroyed my dad's neck. They delivered the wrong meal to him at lunch (he's diabetic) and then we realized after they'd discharged him that he'd been left with a full diaper for HOURS. We are not the only families who've had these issues at this facility either, hence the other agency being brought in. Hopefully no one else goes through what my family has had to endure by Harmony Home Health. Do your research. Protect your family. I'd recommend finding literally any other option.

So caring and compassionate, always providing just what our family needed for our home health care…read moreneeds. With great customer service for anything we needed from the office.

This is a very beautiful ,cozy place. They really care about…read morethe residents and make sure they are clean, safe ,comfortable and having fun. The residents always look happy and engaged and the food looks and smells great. I love the old car out in the courtyard. I definitely recommend this place for anyone needing memory care!

2.5 Years at Pegasus Saddlebrook Memory Care -- An Honest ReviewMy loved one has been a resident at…read morethis facility for two and a half years. This review therefore reflects a sustained, close observation of daily life rather than a first impression or the perspective of a company doing business with Saddlebrook or Pegasus. Leadership Change and New Pricing Model Before Pegasus assumed management, the facility charged a straightforward monthly fee. Price adjustments occurred only if a resident became incontinent, along with a modest annual increase. An investment company later purchased the property and brought in Pegasus to manage operations. Pegasus took full control in February 2026 and promptly introduced a tiered, points-based pricing system. Under this model, residents are evaluated quarterly and points are assigned according to care needs. Many of the items scored, however, are simply the ordinary symptoms that accompany the progression of dementia. The system feels less like specialized memory care and more like an assisted-living billing structure layered onto a memory-care setting. Routine decline is treated primarily as a justification for higher charges rather than as the very reason families seek memory care in the first place. Memory care is frequently the final residential option available to a family; it is disheartening to watch normal dementia-related needs used to drive costs upward. Staff Turnover and Management Staff turnover has been extremely high--approximately 200 percent during our time here. Management is generally willing to listen to concerns, yet meaningful follow-through is rare. Over two and a half years, something as fundamental as regular bed-sheet changes has occurred only about ten times. When basic, recurring tasks are not handled consistently, it becomes difficult to trust that more significant issues will be addressed when they arise. Caregiver quality is uneven. Some staff members are attentive and genuinely caring--LaKeisha on nights, Evony on days, and both Judiths stand out as excellent. Others, particularly on weekends, spend large portions of their shifts at the nurses' station on their phones, performing only the bare minimum. Because nursing staff has turned over so frequently, it has been nearly impossible to form any reliable impression of their skill or consistency. Dining Experience The facility's website portrays an exceptional, well-run community. We were specifically promised that neuroplasticity programs would be implemented to benefit residents. I have neither seen any evidence of such programming nor been informed of related staff training. In practice, management appears focused on remaining operational rather than delivering on the image it markets. The Flood In June the facility flooded. Residents endured loud dehumidifiers running continuously in their rooms, construction workers coming and going, and confusion about the location of their own rooms. Many were temporarily relocated. Throughout this upheaval, no grace period was applied to the points-based pricing system. Charges continued to accumulate even while residents' routines were completely disrupted. What troubled me most was the clear prioritization of new sales over the needs of current residents who required temporary accommodations. The bottom line appeared to take precedence over resident well-being. The Sales Process Prospective families should be aware that the sales representative will tell them what they want to hear and present everything in the most favorable light during tours and the signing process. Promises are readily made and frequently left unfulfilled. What Is Good The laundry staff member, Ella, deserves genuine recognition. She is kind, respectful, and treats residents with authentic care. If caregiving staff observed and emulated her interactions, their own work would likely become more meaningful and residents would benefit. There are other capable caregivers as well, yet the less dedicated ones tend to set the prevailing tone. Bottom Line We believed this would be our loved one's final move. When small but essential matters--regular sheet changes, consistent showers--repeatedly fall through the cracks, confidence that larger emergencies will be handled competently inevitably erodes. If you love your family member, look carefully elsewhere before committing to this community. Ask direct questions about staff turnover, request references, read a wide range of reviews, and inquire specifically about how the facility approaches and manages care for residents whose needs resemble those of your loved one. Those details make a real difference.

Dr. Harris is absolutely fantastic. This was my first visit for both myself and my daughter, and we…read morewere referred to her. Let me just say--the drive was more than worth it. She is very thorough, incredibly sweet, patient, and kind. Most importantly, she truly listens to your concerns and treats you the way a patient should be treated. You never feel rushed, and she takes the time to really listen. I also want to give a special mention to Bessie at the front desk. She is super personable and absolutely wonderful. Going to the doctor can sometimes feel anxiety-inducing, but from the moment we arrived and spoke with her, we felt welcomed and at ease. Bessie and Dr. Harris work extremely well together, creating a warm and positive atmosphere. We left feeling very pleased. I highly, highly recommend Dr. Harris.

I wish there were more than 5 stars. This is my new medical home. Everyone in this practice is…read moreamazing. The front staff are always kind considerate, empathic, and helpful. Dr. Morris-Harris always takes time to listen to me, she never rushes me, and always has my best interests physical and mental in mind when offering medical referrals. I know from her vast experience she is always giving me the best advice. I simply can't say enough about these wonderful and truly sincere individuals in this practice. My world is better with them in it.

We signed up with Amatus for hospice care for my sister. We were promised expert nursing care since…read moremy sister had many complex issues that required medical expertise. We did not receive the care we were promised. The nurse showed up a couple of days for a couple of hours. After about a week, my sister passed away, with only a nurse's aid present. We had to wait 1 1\2 hours for a nurse to show up to pronounce her. Don't use this company!!

using them for the second time for my sister and they are just as good as before. My go to home…read morecare.