My mother received no care for the whole 16 hours, that she was there. We saw that the nursing…read morestaff did not care for their patients. It was not set up for skilled care. My mother received no meds, before bed time. No one checked on her overnight. We could not even warm up her coffee, coffee cups were not allowed out at the room. We signed her out by 9 am. Don't send your loved one to this place.

This place is not set up to handle acute care patients. My mother had a stroke and was here for a…read morefew months. This place and others like it are not staffed properly.The CNA's do all the work and the nurses only seem to administer medicine. So basically 20 people around but only 4 physically help patients. What really angers me is the whole time we were there they said her arm pain was a good sign but after speaking to qualified professionals elsewhere we discover her arm was dislocating itself and she should have been in a special sling! Pure incompetence!! I won't go on as to why I detest this place but Please, take your loved one someplace else! But if you have to come here be with them every single day! Don't leave them here alone! And shame on Lynchburg General Hospital for recommending this place to people!

Really disappointed in this business. Claims to be a great resource for home health care and rehab…read moreservices. Opposite indeed! Took a week to get intake done and the occupational services said they would call day of to schedule the therapist. Day of? No possible way people can get stuff done on same day with 6 hours notice. We are planning doctors, caregivers, and other appointments. Cancelled home health services for inability to provide contracted orthopedic care. Very poor customer service. Buyer beware of issues in schedules and services promised to provide. Big fat zero ! Now my poor senior mom with a broken shoulder has to be in pain with no services while we reschedule with Ortho Virginia in house services therapy. I have notified her orthopedic physician to halt all referrals to this agency provider. They are grossly incompetent.

My brother arranged full-time home care for our elderly mother, Nancy, when she was in poor health,…read moreand neither of us could be there full time. Her caregivers were very competent and so kind, and adapted seamlessly to her brief admission to the hospital, return to home, admission to home hospice and end of life care, and continued to care for her until she died peacefully at home. Our mom was bed bound for the last several weeks of her life, and her caregivers kept her clean and comfortable and her skin intact. They communicated appropriately with hospice and with us, the family. The office - both Jeremy the RN contact, as well as the after hours staff, were so easy to work with. All around, our family was so glad to have had TheKey as the caregiving agency for our mom in her last several weeks of her life.

From the owner: For over 20 years, TheKey Home Care has provided trusted in-home care for seniors and adults with…read moredisabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey Home Care provides service 24/7--during holidays, weekends, evenings and overnight. Call us today to see how TheKey Home Care can improve your loved one's quality of life.

Early this July, our mom was given a very poor prognosis with a fairly short timeframe, and wanted…read moreto come home to focus on comfort and quality of life. Centra Hospice - Lynchburg was able to admit her to hospice at home the same day she was discharged from the hospital (as a hospice RN in CA, I know that while many hospices can do same-day admissions, not all can, so I'm grateful Centra was able to), and hospice had her durable medical equipment arranged to be in place before mom came home. Her RN Case Manager, Tama was responsive, and great at managing her symptoms, and triage and after hours nurses were also great at stepping in to assess and pivot to increased doses or change in treatment as needed for new or increasing symptoms. The hospice social worker and chaplain also visited mom and contributed toward her comfort and toward our family's peace of mind. The full-time hired caregivers in the home benefitted from interacting with hospice, and the education they imparted at each visit about end of life care. We are grateful for the collaborative care the hospice team provided to our mom.

My father was housed at Avante for 7 weeks while my mom was in the hospital fighting for her life…read more He is an Alzheimer's patient. He came to be at Avante due to the respite program at the VA hospital in Salem. The VA is doing remodeling where respite care is normally done, so they were outsourcing respite and everywhere in Roanoke or Salem was full. Being an Alzheimer's patient and not being able to talk much for himself anymore, I was very hesitant to take him an hour away from us in Roanoke, but with my mom on a ventilator and dad needing full time care, we had no choice. I was leery leaving him there, due to the fact that the room he was in seemed very run down and the ac/heating unit didn't seem to be working. I left him with a huge suitcase of clothes with everything labeled with his name, even his socks. I was assured that the room issue with the ac would be addressed and that since we were so far away and were only able to visit on weekends, that they would make sure his clothes were laundered. My dad had previously been in a rehab last year here in Roanoke, and we were blessed by having a great facility. Avante is NOT THAT. 90% of the time when i called to check on him, no one answered the phone at the facility. It took hours to get a return call from anyone. When we came on weekends to see him, he was usually in his bed in a diaper or in a gerry chair with a gown on. Several times he had someone else's clothes on. Having no choice, we had to pay, 210$ a day for 3 weeks after his 30 day respite with the VA was up. I paid that facility almost FIVE thousand dollars. Finally, we were able to get dad transferred to Friendship Manor here in Roanoke. The staff at Avante knew a week in advance, and I had spoken to the social worker as well as several other staff about his discharge. I asked to PLEASE have his clothes together. They were labeled and should be easy to find. I expressed my displeasure that everytime I came to see him, he had on no clothes of his own, or someone else's. They had a WEEK to prepare. We got to the home that Saturday, my dad was sitting in a chair in a soiled diaper,, a hospital gown and his bedroom shoes. In his closet was ONE tshirt hanging. I immediately contacted a nurse on the floor, who was new. She found the charge nurse, who was extremely rude and said she didn't know he was leaving until an hour before. I explained that was not MY fault, I wanted his belongings. She said "i guess i'll have to go to the laundry" After that, she came back with 2 pair of pj pants and one pair of sweatpants and 2 shirts. He was brought to that facility with at least 12 pairs of sweat pants, 10 pairs of pj pants, 20 pairs of socks, and about 25 tshirts. I was assured by the charge nurse that his belongings would be shipped to me, then by the social worker that he would bring them to me personally in Roanoke. To this day, 3 months later, my dad has now passed. Avante still has at least $400 worth of his clothing and I never heard another word about it, despite numerous phone calls. They even keep sending me a bill for 210$ for a day that was missed somehow. That bill will not be paid, I should be billing THEM for the clothes they lost. The new nurse that helped me on his day of discharge even told me I needed to report this facility. The rooms are rundown and dirty. The food was disgusting. NO effort was made to get my father into any social activities, he was left in his room most of the time sitting in a soiled diaper. The place doesnt answer the phone or return calls. The staff is for the most part rude and act as if you are putting them out if you ask to have your loved one changed so they are not sitting in filth. I wouldn't send my dog here to be cared for. I HATE that i had to have my dad stay here due to circumstances we were up against. Be very PRESENT if you have a loved one there.

If you love your family somewhere else is good. This is last stop before dying. They don't care.read more

Elite care services are exceptional!!!…read more Great location... Great staff Highly recommend : ) Wilson Blanchard

From the owner: Elite Care Services provides personalized medical care, hygiene, light housekeeping, meal…read morepreparation services, and more to elderly patients and veterans in Madison Heights, VA.

I can't say enough about Companion Home Care. Michelle Belton allowed me to keep my dad at home…read morewith a MOMENTS notice during COVID. The nationally advertised company I was using couldn't meet basic requests for months and I knew would never meet the challenge when I was faced with what turned into day and overnight care. Companion Home Care is a local company and Michelle has gone above and beyond for my dad and family over and over again. Every bump in the road I faced was met with Michelle's help. I am so thankful to her for giving me the gift of keeping my dad with me the last six months of his life. I learned so much from the providers that made things I was struggling with easier. He had the same people daily for months. Caring for a parent with dementia and health needs was more challenging than I could have imagined. My 93 year old dad was 6'5" tall, had mobility problems, advanced dementia, was legally blind, and had many health issues. Because of Michelle's dedication, my dad was able to stay with us and received wonderful care before and during hospice. My dad loved the people caring for him. They were sweet, kind, thoughtful, and did their job well. I never worried about his care. He was happy and the providers were well trained and knew how to take care of him. Everyone arrived as scheduled without exception and I was able to meet the work challenges I was facing during COVID. They made such a stressful year so much better. Some how, Michelle met the challenges I faced each and every time, even with the problems COVID added. They were all there for my dad until the very end. I will be forever grateful to them all.

Companion Home Care was the best of the 4-5 home care agencies in Roanoke that we tried for my…read moregrandmother. Other home care companies sent different caregivers from week to week and there was never any stability for her. Companion Home Care was a God send as they sent the same caregiver each day, who my grandmother happened to LOVE, and even when she was not available they had a quick replacement that was fantastic. Huge thanks to Michelle and Companion Home Care.