No stars! Urgent care posts hours 9am to 9pm. We were turned away at 8:20pm because 4 people were…read morealready waiting. My husband cut his hand badly and needed Help urgently. They basically threw two packets of gauze at him ("here's some gauze") without even pointing him to the nearest emergency ward.

Terrible facility stay away. I got 15 minutes into my intake and was told by the very rude. I guess…read moretherapist Nicole that I wasn't part of the program because I might disrupt group. As a person with autism she's basically saying I'm too autistic to be part of their program. They have a poster that says about neurodiversity on the wall. It is a lie. They are also callous uncaring and very, very rude. Definitely a business doesn't care about helping people. Office looked kind of dirty. I wouldn't want to stay there overnight. I cannot emphasize enough. This is the worst experience I've ever had in therapy. I went in there having lost my mother, my brother and my relationship with my sister all in the same year, and Nicole stopped me from getting help instead of helping me. I am considering filing a formal complaint with the board as she did harm willfully did harm to my psychological state and this should be grounds to lose a license. Will post an update after the complaint is filed. Discriminatory coldhearted, unhelpful rude

my wife was there for approx. three weeks. We were satisfied with the care we received. We would…read morerecommend rosewood gardens. Thank You.

The food is horrible; NO response when bell is rung; non-functioning toilet took over 8 hours just…read moreto arrive; DO NOT USE THIS FACILITY!

I called this place twice and no one ever gets back to you. I left messages for 2 different people…read more Brenda is useless! Terrible customer service. If they can't call you back, I don't want my loving family member there. I can only imagine how they treat their residence. Yikes!

My mother and I visited last week and were given a wonderful tour; we were told up front how much…read moreit would cost for the entry fee as well as what the monthly cost for the newly rehabbed studio would be. We were even offered paint samples! However, we got a little worried after we were told the apartment was hers but didn't hear back after filling out the residential application. It turns out that "corporate decided this was not a viable option for my mom." She had the entry money and could easily afford the monthly fee, but after the sale of her home, they decided that since she wouldn't have $100,000 or more in assets, they could not approve her. This is not in any of their marketing materials and wasn't mentioned one time! Don't waste your time.

I found this facility lovely on the outside and lacking , when quality care was most needed. There…read morewas disparity in quality of care form independent living, to nursing care, to long term care and assisted living. Mice and vermin were in nursing home rooms for over 2 years, an experience where a resident was not given accurate medication, and a family member argued with nursing staff when resident was in hospice, and staff reprimands to other staff to not engage family. Regular reports of cold food, inaccurate food delivered and dangerous broken serving trays. Family member had great care from some CNA and nurses, and housekeeping staff in Acute nursing care at Oak, and then to find they were fired. For the prices paid, and promises offered, independent livin is lovely, But when people need most help, this facility fell deeply short. A word of encouragement to spend time checking out the facility. Look behind the pretty surface so you get the caring needed at a tie that it is more necessary.

I'd say "could be better" but really, depending on which you live in, i.e. independent, assisted,…read moreor skilled nursing, you're going to have a totally different experience & so I'm saying "Not good" because for Assisted Living & Skilled Nursing it really is NOT GOOD. FIRST you have to understand that, although it's "the Quadrangle," it's really SUNRISE SENIOR LIVING, a for-profit company that is expanding all across the USA with over 242 locations. So the money you pay in is really used for Sunrise to expand nationally. Once you get that, it all makes sense. Then you need to understand that Sunrise is an REIT, a Real Estate Investment Trust. It's all about the investors making money; it's not about your loved one, or you, getting the best care possible. They skimp in as many ways as they can so the investors make money. This place - beware. The Independent Living is okay, Like all the photos, everything is beautiful. But Sunrise, the Quadrangle, is cheap. The signs at the elevators are so confusing & years ago we asked them to update them & make them easier for residents & for guests to understand. But no, they're cheap. What would it cost them to improve these signs so people could figure out whether they need to go up one floor or down one floor? Pennies. Really, what would it cost them? But my biggest beef is really with the Assisted Living & even more, with the Skilled Nursing. It's all about SUNRISE. When you or your loved one go to AL, building 8, your rooms are smaller, but the monthly expense doubles, PLUS you ALSO have to pay for meals (whereas in IL, the one hot meal/day is included in your "rent." So be prepared to pay more than double what you did, and have to live in a space now half the size. I could go on & on. There is no exercise room in the Assisted Living. So you or your loved one are going to go physically downhill quickly. They have chair exercise but big deal. No recumbent bikes to pedal, nothing. Oh sure you can walk a mile (literally the other side of the property) through the hallways to get to the main building's fitness room, but you might need to hire an aid to walk you there/back; or maybe your paid aid won't even want to walk you or push your wheelchair that far. Expect to deteriorate. The aids are rude. Is it their fault? They're paid bottom barrel so that's what Sunrise hires. And for the most part they're rude to the residents. (The kitchen & dining room staff, on the other hand, was so lovely.) If you get a nice & caring aid, the Quadrangle rotates them so the nice aid you had, and who knows what you want and need, you no longer have. And you have to start all over again telling them what goes where, and w them learning your mother is a PERSON!!!!! My relative, my mother, lost SO MANY GARMENTS there bc these aids do all the laundry middle of the night & and other people's laundry ends up in your loved ones closets or drawers, and your loved ones clothing ends up G-D knows where. The man in charge was so rude. He basically was supporting the hires. He didn't advocate for the residents, ever. Another beef is you don't get an Information Booklet. The rules of this Assisted Living are totally different from the Independent, but the booklet is like white bread. Totally devoid of any helpful information, helpful for the resident, helpful for the family member. I tried for 2 years to get them to update the booklet, even telling them what information we needed, what was unclear about the other booklet, or even put it online . NOTHING. They don't really want you to know. I'm writing this based on the experiences of three relatives and based on my own experience taking care of one of them.

I do not recommend this agency for staters they tried to keep my extra hours and thought I wouldn't…read morenotice an then they tried to hold my check for three weeks because I said I would change agency they also do not know how to communicate correctly and professional they do not respond and they talk to you as if your a child I want synergy to know that I came with my client and im leaving with my client I will never let anyone belittle me I will always stand for something especially my principles so what that being said I will gracefully bow out and I would hate for anyone to experience what I experienced working with them .

My mother passed away in early December, and Synergy Home Care provided round-the-clock, 1-1 care…read morefor my mother in her facility for the final 4 weeks of my mother's life. I cannot say enough about their amazing care givers! Every single person who took care of my mother was top notch. The company communicated brilliantly with the staff at my mother's facility (so important!), and also communicated well with me and my family. I wouldn't have been able to manage my mom's unbelievably fast decline without them... and make no mistake, my mom was COMPLETE care during these weeks, not to mention delusional from late-stage dementia, and the caregivers knew just what to do. Let me shout from the rooftops that Synergy Home Care should be the place to go when you need in-home or in-facility assistance for your loved one!

I would consider sending your loved one to another facility, especially if they are unable to speak…read morefor themselves. While they claim to be a rehab, mom did not make any progress in her 6 weeks there. She had 5 falls and one UTI. They lost most of her clothes and she was transferred to another nursing facility in only a gown. The clothes were eventually found but only after more were purchased. I was given the wrong information about items missing during the hospital transport. Anastasia Jones told me their inventory was checked and the items must have been lost in the transport van. The missing items showed up on her transfer day when I picked up the few items of clothing they did have for her. It is also appears she had a stroke during her stay there. Her stay there was a detriment to her health. I should mention, I was offered a refund for the missing clothes. When the clothes were found, I emailed to see if the refund was still on the table since I had to purchase new clothes to replace the missing ones. That email came back-could not be delivered. Looks like Nathan Weiss blocked my email. I did give the one star for the nice nurses.

If you're looking for quality continuing care, you're not going to find it at Westgate Hills. In…read moreaddition to being shabby, the facility is filthy, smells like urine, and is poorly managed. Complaints or concerns were either not addressed or were only resolved with an unacceptable amount of effort on our end. Westgate Hills Nursing Center did not provide an environment where my Mom could improve mentally and physically. Thankfully, we were able to move her out before she experienced any further decline.

I called this place twice and no one ever gets back to you…read more Terrible customer service. If they can't call you back, I don't want my loving family member there. I can only imagine how they treat their residence. Yikes!

They are now doing business as WEL after a change in management. My Mom was briefly a resident…read morebefore she passed away. Therein lies a tale and a cautionary one at that Most of these types of communities require a buy in before entry an WEL is no different. My Mom had modest means and we had to sell her home for her to qualify for a modest studio. It was satisfactory and clean and the staff was responsive and caring. No problems there. Quite the contrary. But Mom was only in her studio for about a week when she fell and had to be moved to the hospital unit. She was there for a while, happily and well cared for. But she contracted pneumonia, probably after a stay in rehab somewhere else. It never quite cleared up and, much to everyone's chagrin, she took sick and died. All told, she was at WEL for a month or so I want to make it clear she was well cared for. But when you do a buy in, you agree that the unused portion of the buy in, which amortized the rent, will be returned after the apartment was rerented. In Mom's case, that was approximately six months ago, and WEL owes the estate some 70,000 dollars, or nearly half of the sale price of Mom's home. I have worked through a lawyer to try to get them to return the money, but have hit a stone wall. I suspect they are stalling because they can and they are hurting my Mom's grandchildren in the process. Yes, it's perfectly legal, I suppose, but it is outrageous given the time she spent there. Her family deserves better The moral is to be very careful dealing with this company. If they owe you part of an estate, they have little incentive to return it. And they are good at stalling. If you can find a less restrictive entrance covenant, do so. Or just hope your loved one spends their resources. Because, otherwise, you will wonder how these people can take an interest free loan on snap estate with virtually no regulation. I have heard similar stories on investigation, and the new management would make me even more wary of dealing with them. Be careful

Trusting Dunwoody with my parents' care is a decision I deeply regret. My father contracted COVID…read morefrom another resident while living there and later passed away due to complications. During one of the most devastating moments of our lives, Dunwoody made everything harder. Within one hour of returning from the funeral, Dunwoody hand delivered an eviction notice to my mother and was given 72 hours to find a new place to live. The lack of compassion and human decency was shocking. All bills were paid and up to date. Thankfully, we found Brightview community where my mother is thriving and is treated with respect and genuine care. I would not wish our Dunwoody experience on anyone.

Everyone from the front door receptionist to the housekeeping team, dining services, aides, nurses,…read moresocial worker, and doctors tending to mom were simply the best. Our mom spent about 3 months here for rehab, skilled nursing and then hospice care. She was treated with love and respect. We highly recommend the Dunwoody Care Center for your loved one. A deeply group of kind caregivers.

They don't except the medicaid waiver program, I wish they did bc they seem like they are a great…read moreagency

YPYW is fantastic all around. Both the owners and the staff are naturals at caregiving. They are…read morecompassionate, but also upbeat and positive. My parents look forward to Karen arriving, and she is a tremendous help! She keeps the house and them going, and it gives me peace of mind knowing that they are in the best of hands. Wonderful small business, we are so happy that we found them!