Donya Johnson is fantastic! Always on time, pays complete attention to my care throughout the time,…read moreis cheerful and extremely helpful in all my daily tasks. Vontaisha Aggison is always cheerful, has learned all my needs after just one visit and is attentive throughout her time with with me. She is very professional and even helps me with my grocery shopping, cell phone adventures (of which I am challenged), and has a great personality and a joy to be around.I Shadara Holmes was one of the first care givers to visit me. She picked me up from the hospital after surgery, took me to Doctor appointments, and made sure I kept all my appointments. She learned all my needs during my surgery recovery and was always here when I needed a helping hand. I don't know how I would have made it through my surgery recovery were it not for Shadara. Shadara, thank you very much. Tiffany Campbell is extremely qualified as a care giver and has a great personality. She knows what my routine is and always insures my needs are met (fixing meals, doing laundry, tidying up around the house, helping find my favorite TV programs.) She always checks that I have the next days food and clothes laid out before she ends her shift. Thank you Tiffany. Chonell Klass is extremely observant and is able to anticipate my needs even before I know I need them. She remembered my routine from her visit and has been extremely helpful in all my care tasks. Chonell is great company as I am pretty much a "shut in" during my recovery from surgery. Thank you Chonell.

On Nov 12 Ansista stayed with my wife, Helen, for a 6 hour shift. She was courteous, very…read moreattentive and professional, The worked a puzzle and completed in during that time. On Nov 19, 20 Francis stayed for 6hs each day. She got Helen out walk, washed her hair. Both caregivers provided exceptional care.

If you are looking for quality hospice care for your loved one DO NOT go here. From beginning to…read moreend they offered little to no support for my mother and our family. In three months that she received care with Heartland she went through 3 nurses, 2 chaplains and I had to refuse to stop working with the 'bereavement counselor' and their 'social worker'. The people at Heartland are not trained to deal with complex grief. They frequently missed appointments, would not return phone calls, and mentioned a lot that they had a nursing shortage when I would be angry at their lack of response when asking for help or guidance from their agency. In my mothers final hours I made no less than three phone calls for nursing care to them in a two hour period. On call did not respond to me AT ALL. My mother took her last breaths while I was pleading for a nurse to return and it took two hours and three phone calls to get someone to my house. The 'bereavement counselor' rarely showed up, as did the SW. when we first contracted with Heartland they informed us they took care of the 'physical, spiritual and emotional needs of patients AND their families'. I know this because every time I called I had to listen to their on hold self promotion of this. Well, we requested ALL the help. We wanted everything. What we got were once monthly visits on their schedule, not ours and no consistency. When my mothers chaplain died very unexpectedly the 'bereavement counselor' didn't have the courage to come to our house and tell my mother herself. She texted me. I had to tell my dying mother that her chaplain had passed. When she asked how my mother was, I told her she was upset and wanted to speak to someone. She DID NOT respond to that text. If you need emergency nursing care do NOT call them. I only called for emergency care a very few times before the last week of my mother's life. Both times I called before 'regular' work hours and requested help. Both times, HOURS after I called, heartland hospice tried to make me wait for care for my mother until AFTER A STAFF MEETING. These meeting lasted 2-3 hours. I know because I asked and pitched a fit every time to try to get my mother care. No family should have to fight with their HOSPiCE provider to get a medical response and care and attention. One day after my mother's death and NO bereavement counselor has been made available to me, I reached out to the one chaplain left personally on text and he could not come but sent someone in his place- 30 minutes after my mum died. This agency is UNAPOLOGETIC in their lack of care. DO NOT go here thinking your spiritual or emotional needs will be met, or even prioritized. My one regret caring for my mum at home was working with Heartland Hospice. My dying mother and I discussed this because so many appointments were missed and calls and text messages unanswered. Please DO NOT entrust them with your loved one's care.

I am honored to work at Heartland with such an incredible team! Our goal is to guide patients and…read moretheir loved ones along the journey of their last days. Death is a part of life and we will be there to navigate a patient through their final days in peace and comfort.

Physical therapists were great. The daily help staff were attentive. The only issues were that the…read morecharge nurses were always slow in responding and the food was pretty bad.

To start off by far this is the worst Healthcare facility I've experienced in my life of 60+…read moreyears,this knowledge come first hands on with "I've done it myself for months" in this facility cleaning my love one room daily because the young men come in and only collect trash on a good day,The halls and the 2 elevators are always dirty,OK I've went in on 2 different occasions to visit which now are understand to have outbreak of the flu posted on the door and upon entering always no mask..The food is horrible I dare anyone to say otherwise I have pictures of everything that was sent to my love one but I close this this issue hear with the staff that I came in contact with were fine but the Administrator was really unprofessional to talk to,the Housekeeping Manager well they go hand in hand no professionalism at all..I'm very disappointed in the care and many concerns and complaints that went along with this awful experience at this facility.Again these are my views only on first hand contact at this facility and my God bless and continue to protect your love ones..I'm sending stars just wouldn't let me.

My mother has been with BrightStar Care since November 2025. The staff are courteous and helpful…read morewith changes to care. She has a caregiver, Pia, on a regular basis who makes sure mother's needs are being met. It is comforting to me knowing that my mother's getting meals prepared and basic needs taken care of so my mother can remain in her home.

I have known several of the folks on the BrightStar Care team for a number of years. From recent…read moreinteractions with their staff I can say that they are courteous, professional, understanding of patient needs, conscientious, committed to quality care and hiring top rate employees, and also to training of their employees as it pertains to leadership and caring for others, both personally and professionally. BrightStar Care is doing it right!