I came here for my MIL today prior to our nail appointments nearby to retrieve some cash from their…read moreatms. They are, however, locked inside and can only be accessed using your card to unlock the door outside of banking hours. Today, myself and another client couldn't NOT get either of their doors to unlock which meant money was not available. There is also no call box and no way to contact someone for assistance. Meaning you have to drive to the next closest branch to access your cash or to do any banking at an atm. This is completely unacceptable and needs to be addressed ASAP!

I've been banking with WF since they were Wachovia and before that; First Union - that's over 25…read moreyears. Abbey did a cashiers check needed at 4:30 on a Friday with ease. I was panicking about it, she was not. Helped me a lot!! Bank is clean and welcoming with super easy parking.

Nice quality Wells Fargo with the newer updated ATM. 200 bills accepted at once, multiple checks at…read moreonce, and card tap to access your account. Always clean, and in a nice parking lot! If you're interested in other local reviews or travel content, you can find us on most socials @sunsetourist

I have been with this branch since 2011. The staff have always been friendly and helpful. They have…read morespent the time needed to help with transactions and change or review documentation. Never an issue or concern. Professional and knowledgeable with all my business.

Considering Wells Fargo? Don't. First, We were given a free…read morechecking 25 years ago for paying off our mortgage we had with them. I use it to manage my rental property. I don't build up a huge balance. I spend it or transfer to an investment account. I was recently notified the account will not be free any longer. I don't qualify unless we meet certain criteria. We don't. My income checks go into a credit union. Thanks WF for breaking our contract!

RUN AS FAST AS YOU CAN!!!! Wow, BOA posts a Big Sign that…read moreyou can REBUILD YOUR CREDIT so I did the PRE-QUALIFY TEST so I would not get a mark on my credit and they took my information and made me an offer and DING THEY DENIED ME a secured credit card which I paid $500. Now this is going down as a big fat DING after I TRULY TRUSTED IN THEM

If I could give a 0 star, I would. My daughter is studying in europe a semester and we assured by…read morethe associate that opened the account this was the best account for that purpose. We deposit a check to open account which hold for 10 days. We understood because it was our first check. However to hold every check for ten days when they clear the other bank the next day is theft Beware they will hold your funds for seven business days. When I expressed my concerns the answer was to deposit cash. Since it is is her paycheck I'm depositing it's not possible for me to cash. They could care less and couldn't help me get credit for $400 after 5 days on a locally written check. My advise is to go to a bank that is customer friendly.

9/28/22 I don't know…read moreabout you but I have a love/hate relationship with banks in general. I love that I can withdraw and spend money like I'm a big baller but I hate having to pay bills with the money they hold for me! Anyone want to offer to help keep me happy and deposit some cash for me to spend?!? ... One day Someone will offer me..one day! This bank makes it easy for me to go in/out in a flash as they are usually not busy anytime I come here. The tellers and staff are super friendly and greets with a smile. There is parking in the plaza, and the bank is slightly hidden and around the corner when you drive through the plaza entrances. They are located next to wow wow lemonade!

In short, they're awesome at this branch. They're respectful, timely, and transparent. I've been…read morehesitate to switch banks but here they've made it a smooth, comfortable experience. Excited about starting this journey. Highly recommend this location. Plus it's always clean and looks exactly how you'd expect a high quality bank to look.

They are slow here. Waiting in line for 25 min with 4 people ahead then there's a whole line behind…read moreme.

This particular Wells Fargo Branch is AWESOME! I have been a customer over a year since my move to…read moreEl Dorado Hills. No negatives, all positives! Kinda of that "Cheers" feeling where everyone knows your name. A refreshing change from my former WF Branch in Davis. Employees I have come into contact with have been professional yet friendly, more than willing to help with any issue and expertly trained at his/her job. Does not get any better than that when you are dealing with financials! Especially your own:). Covid was in full swing when I began my relationship with this Branch. I felt confident with the virus precautions in place then and still grateful for the respect they continue to show to keep their employees and customers safe. Highly, highly recommend!

Horrible customer service at the front desk. The gals that work here are not very bright and…read moreeducated in customer service. Will not be banking here ever again and will spread the word.

Matt (who I am fairly confident is a manager) was completely rude, disrespectful, dismissive and…read morecompletely incompetent when it comes to managing anything. He's rude to his employees and to all customers that need any assistance. I feel bad for the tellers who work under him. Tina is amazing!

My non-profit organization has an account here. I met the manager Brandon and the Relationship…read moreBanker Graham very recently. Both gentlemen as well as the lady teller were super welcoming and helpful. It was a pleasure dealing with them. I was offered water while waiting for paperwork.

Absolutely despicable treatment of customers. Following a company policy to require masks is one…read morething, but being rude, yelling at customers and all around passive aggressive and angry is unacceptable. Will be closing my accounts now. Take note Umpqua: People don't forget how they are treated. And perhaps the Brit who works here should take some anger management classes. His red angry face and jugular veins were visible from 30 feet away, a clear sign of someone who can't control their anger. It's a liability to the company, really.

As long as I banked with Eldorado Savings they have always been kind and where very fast and…read moreefficient I have moved and where I moved this bank doesn't exit ! Otherwise I would still be banking with them

Number one, the teller was mad that I interrupted her lunch time. She made it clear to me several…read moretimes with the eye rolling and huffing. I had a check from my father's life insurance company that I wanted to deposit and since she didn't know the company-she was placing a 10 day hold on it. I took my check back, walked out, opened an account somewhere else with no problems and no holds. She was very rude.

Local Credit Union. Most people do not go inside a brick and mortar financial institution. On…read moreoccasion I do and this group of people are outstanding. Courteous and friendly.

Still no fix from the bank as my Zelle and Bill Pay have not worked now close to a month. The only…read moreway to get a response from them was I once again had to call them. Amazingly poor customer service. A complaint has been filed with with NCUA, Consumer Financial Protection Bureau, and with the FTC all naming the CEO as the contact. As they say the "Fish stinks from the head down." Here is my original note below. You figured someone from this bank would have picked up the phone but no one did. Frankly, after a month of this nonsense management should be embarrassed. A simple call back when the bank was first alerted would have alleviated all this. Frankly, I am tired of pursuing Golden One for a fix. "I wrote to this bank's executive personnel and no response. In addition to many other reoccurring problems, for more than a week the "pay bill" and "zelle" functions do not work so I can not pay my bills. The functions simply have disappeared with no explanation or solution. My wife was in the bank and overheard other customers complaining along the same lines. Has the bank software failed? Have they been hacked? In logging in today, in addition to not being able to pay my bills, I got a disclaimer "that certain functions may not be working." Here is my letter to the bank. Still no fix and I have yet to hear from management. This bank does not operate in a vacuum. Tomorrow I will be filing a complaint to the folk who regulate this establishment. There is this thing called accountability. Golden One Headquarter 8945 Cal Center Dr. Sacramento, Ca 95826 Attn: Donna Bland (CEO) I recently received a survey from your company. I excoriated your company and marvel how badly run is your bank. For a customer to write a letter there must be a lot of frustration. I suspect you and your Senior Management team sit in an "ivory tower" and have no idea. Well, I have some outstanding issues with my next letter being to the NCUA. You definitely need to be investigated. Let me give you the outline: * About a week ago my ability to pay bills on line through the bank simply disappeared. I called your customer service and they intoned that it belongs to an unnamed "third party" and someone will call you back. A week later I still do not have the function. I do not recall opening an account with a "third party" as your personnel are apparently trained not to take any responsibility for anything. Does the "buck" stop at your office? * Your machines are constantly down. I remember one particular ATM in the southern part of the County down a month. (I had to reach out to one of your VP's to finally get it fixed.) Many times, machines partially work and in one instance I had a check shredded. Who runs your maintenance and feel free to publish the metrics associated? I bet they are not very good. * I wrote a check that your bank cleared long before the date on the check. I did file a complaint and never heard from anyone. When I initially spoke to your customer service supervisor once again, they took no responsibility and spoke to me in "third person" as if they were an uninterested party. Is this how you train your employees? * When I transfer money from any other institution it usually takes one day. At your place a minimum of three (3) days. Are you floating the money to glean additional interest? * I try avoiding going into your locations. Most of the folk appear to "hate their jobs." Do you have any training in customer service. Are your folk aware they are not representing a mortuary? * I have seen a lot of software problems and a year ago someone did try to hack the bank account. I have no confidence you have safe guards in place. Also, as I recall a software upgrade you performed you were down a long time. Does the responsible I/T person still have a job? As of this writing I still can not pay bills. When I board an airplane and see a "dirty seat tray" I begin to wonder what else might be wrong with the rest of the plane. No different with your place. Also, clearly you have established a culture of "passing the buck." I have seen it at all levels. You are the boss of this establishment and frankly I am embarrassed for you. I will be curious to see if you have the "guts" to pick the phone or at least get my most recent problem fixed. It would be nice to pay my bills. Also, I have other institutions and credit cards I use that I favor over yours. You simply have not earned my trust and the only reason I am in your bank is you are close by my house. Therefore, I never leave more than $10k at any one time in any account or use your credit card. Finally, going to your ATM is an adventure and a bank should never be described in those terms." CC: Dustin Luton (Senior Executive VP) Read less