I went to see the Dr the 25th of August a little over a month later I called and they said my…read moreinsurance approved my glasses and it would be about a week. Now it is October 13th and I called to check on the process and at first they said they was still waiting on my insurance, I explained that I was already told they was approved and it would be about a week then the lady was like oh I don't know......I should of Mentioned this fist as I was picking out my glasses the Secretary kept looking at her watch every few minutes making me feel uncomfortable and rushed,.......my Experience was not the best with the staff what so ever but Dr Sawyer his self was very Professional

You guys are amazing!!!! It's always a pleasure to see you all at my appointments. I absolutely…read morejust love my eye Dr!!!! She is the best, and always makes me laugh! The girls out front are so sweet, and alway greet you with a friendly hello, and big smiles! I tell everyone I know that this is the place to go! Thank you to you guys for always making my appointments fun!

Prompt service and went out of their way to accommodate me! Molly, the optometrist, is a gem. I…read morewish the Office had noticed their patients of the office hour changes. But all in all they are very helpful!

Well, I checked out the reviews on yelp and I was really concerned, all because of one angry…read moreperson, who I am certain would be unhappy no matter how good of service he received! I was treated with very professional, personable and kind employees, technicians and physician! Trust me they are great at what they do and have no problems answering any and all questions you may have! I definitely recommend them for anyone looking for good eye care!!

This visit was the antithesis of what I expected! First I saw Megan who treated me to a prelim…read morebattery of tests, then over to Vickey and the totally awesome Dr. Patterson! These great folks defy professional standards by raising the bar of customer/patient satisfaction to all new levels. The doc and I traded comments that defused all of my apprehension. This guy is the best... Period.

Dr. Rischer always takes good care of me. She genuinely cares about her patients and goes out of…read moreher way to take care of my peepers.

I had an appointment and was running late due to car trouble. When I called the front desk to…read moreinform them and ask about a time grace period, I was met with a very rude attitude. When I got to my appointment, I was then informed that they no longer accept my insurance, and I was not notified, and my information was taken as normal when I scheduled this appointment 2 weeks before. Unprofessional in my opinion.

I've worn glasses since 3rd grade and have been patients of several eye doctors over the years…read more There is only one eye doctor that I liked immensely but his offices are now 2600 miles away. So, I don't think I'll be visiting him any time soon. Since moving here to East Tennessee ten years ago, I've had two eye doctors but neither really did it for me. I was without insurance for two years, and so when I got new insurance, I began my search. I wanted an established practice with a great reputation that was nearby. My search included Hardin Valley Eye Care and because it was nearest to my house, I made an appointment. The minute I walked into the office, I was encouraged. COVID protocols are still being practiced - 1st star; reception and staff were super friendly - 2nd star; I was seen at my appointment time instead of waiting around like other offices - 3rd star; When I met Dr. Travis Thompson, the deal was sealed - 4th star; and they have a large selection of frames - 5th star. I could go on with more stars, but they've already secured my business for years to come. I picked up my glasses today and I haven't seen with such clarity since my eye doctor in California. This is a classy, professional and welcoming practice which I have already recommended to others. So drop by and SEE if they are a FIT for your optical needs.

If you want excellent customer experience and an extremely competent and knowledgeable optometrist,…read morelook no farther than Hardin Valley Eye Care with Dr. Thompson and his staff. Dr. Thompson's exams are thorough, and he seems genuinely caring about patients. The staff is efficient as well.

I really like Dr. Galloway. He is truly interested in his patients. My last experience that…read morereally proved this to me was an appointment I had..a 6 month follow up visit... after having cataract surgery on both eyes. My appointment was at the new office in Crossville at 2:10 PM. Somehow I got the time confused & arrived an hour early. I was in pain & was about to leave to come back later, when I was stopped and told that Dr. Galloway would work me in early. This he did indeed and was able to help me very much. He thoroughly checked my eyes and gave me a prescription for a medication that did it's job. I still have some light sensitivity with my eyes, but nothing like it was. After my visit with him, I saw my family practitioner and realized that my Type11 Diabetes had really gotten bad & my diabetic Neuropathy was affecting my eyes. With her continued help and medications, I'm doing much better with my eyes. I will soon be making my annual appointment with Dr. Stewart Galloway. He's the best!!!