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    Virtuous Hands By Kim

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

    Services - Virtuous Hands By Kim

    Massage

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    2 years ago

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    Massage Envy

    Massage Envy

    3.0(31 reviews)
    3.9 mi
    $$

    Worst experience ever! If you're looking to unwind and relax, do NOT come here. Not only did they…read moreruin my experience, but they also ruined my entire day. I booked an 11 AM massage and a 12 PM microderm facial. The moment I laid down for my massage, I noticed the headrest was dirty--it looked like someone with a full face of makeup had been there before me. I told the masseuse, and she replaced it, but the fact that it was dirty in the first place was unacceptable, especially since my bare face was supposed to go there. On top of that, my massage ended 10 minutes early. I figured that since it ended early, my facial would start on time at 12 PM--wrong. I waited until 12:15 before finally losing patience. I got dressed, went to ask what was going on, and only then did they tell me: 1. The esthetician was still with her last client, cutting into my time. 2. The microderm machine was broken, and I could only get a regular facial or a chemical peel. So why did no one tell me this at check-in? Why didn't they tell me after my massage instead of letting me sit there for 30 minutes with no communication? I asked what they were going to do to make up for the inconvenience, and Rochelle (assistant manager & esthetician) told me she could remove the facial from my bill. Well... duh? You had to remove it anyway because I never got the service. When I pointed that out, she then offered an upgrade on my next visit. Ma'am, there will be no next visit. What can you do for me today? At that point, I was over it. On top of everything else, she kept blaming everyone else--even pulled me aside to blame the receptionist, when they had already admitted they only found out about the machine issue minutes before. Fine. Whatever. Let me just pay and leave, right? Wrong. Now the tap-to-pay machine was down, and that was my only form of payment. I told them people should be warned about things like this beforehand. Rochelle said the receptionist was supposed to put a card on file when I booked, but she didn't--so how exactly was I supposed to pay? Rochelle told me I could call in my card info later when I got access to it, which was fine with me. Even though I hated my experience, I assured them I'd still call and pay. But not even 20 minutes after I left, they started blowing up my phone for payment. Essentially harassing me. Y'all didn't even give me time to leave Eastchase, let alone get home. In less than an hour, I got multiple calls. And then, the part that really got me... They threatened to call the police on me. Yes, the police. All this, not even an hour after I left. So not only did they ruin my experience, but they went out of their way to ruin the rest of my day too. I'm still wondering was was expected of me. Was I suppose to neglect everything else I had to do? Was I supposed to teleport home? Completely unprofessional. I wouldn't recommend this place to my dog

    Finally made my way over today as I had heard Yvette at this location was top notch massuez & I…read moreleft impressed relaxed. Brandy, the manager there, was extremely helpful on the phone. I'd recommend arriving if you're new there about 5-8 minutes before to ensure you can fill out the quick paperwork. Don't be fooled by the older reviews before Brandy took over. From what I understand she has given this location a breathe of fresh air the last year. Went with the Deep tissue massage for 1 hour. Yvette found knots I didn't even know were there with 10 years of experience & a people first energy.

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    Virtuous Hands By Kim - massage - Updated May 2026

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