Always had a good experience with the folks at all local branches in chesterfield always polite and…read moreprofessional no complaints however the branch closings do create some degree of inconvenience for customers , T

I just sold a house and was very nervous to deposit the check to my Wells Fargo (Bayonne NJ)…read moreaccount given the company bad reputation and service. An employee assured me that I would get access to the proceeds the next day when deposit made. I attempted to do a withdrawal the next day (Harbor Pointe Viginia) and was UNABLE TO GET MONEY as a hold placed. I spoke to a manager and was repulsed for the first time ever by her service with a smile. She noted nothing could be done where 5 percent would be released in 4 days and the remainder 95 percent in 10 days. I also attempted to update my beneficiary and management was unable to accommodate such. I went from being nervous to being scared to do business with Wells Fargo. I am praying that I will be able to get my money.

VACU has always been very helpful to me in various matters throughout the 30+ years I have been a…read moremember. They have been courteous, knowledgeable and efficient. I am glad to be a member of VACU. They have been there for me in settling disputes with various entities, which I do not care to go into right now. They have also been helpful when I needed to get financing for purchasing at least one vehicle throughout the years and have even protected me in dealing with potential spammers!

Moved here from NYC tried to get the same bank as my family. This was such a terrible idea. Very…read moreslow outdated methods. Seems like everything is a hassle. The people inside were pretty polite and the banker was able to accommodate me me in my initial sign up in less than 15 minutes which was decent because I had a lot of things to do, and was on a time crunch. It made me feel good about signing up but I quickly learned she's just a rare gem with this bank. It takes too much energy to complete basic banking tasks. Never again...I'm back with Chase!

Spent 3 hours being transferred and on hold trying to get a $6.49 fraudulent charge removed from…read moreAmazon. Never could get anyone. The customer service is the worst I have ever experienced.

Best bank I have ever dealt with! They stay on top of fraudulent activity, they allow overdrafts…read morewithout charging for every single transaction, and are always very helpful when I call. Wouldn't change a thing!