Dr. Le is an amazing surgeon. I would recommend him for shoulder surgery…read more He was great!!

I went to Orthopaedic Associates a few months ago because of an ongoing hamstring injury and was…read moreseen by Amanda Pacillas, NP. During that appointment, Amanda told me she would get orders placed for both physical therapy and an MRI. I waited, but I never heard anything about either the physical therapy or the MRI. Neither happened. At the time, I let it go because I was hoping my hamstring would eventually get better on its own. Unfortunately, it didn't. It actually got worse. I recently called the office and asked about getting the MRI that I had originally been told would be ordered. Amanda's assistant told me I would have to come back into the office because too much time had passed and that insurance would need documentation that my condition had gotten worse. That didn't make sense to me. My question was simple: Why should I have to come back for another appointment to get an MRI that was supposed to have been ordered after my original appointment? I explained that I'm still having the same hamstring problem and that it has actually gotten worse. I asked whether this could be handled over the phone rather than requiring me to come back into the office. At that point, Amanda got on the phone herself and told me that it could not be done over the phone. Her tone immediately came across to me as flippant and dismissive. Rather than explaining why another office visit was necessary or addressing the fact that the MRI and physical therapy were supposed to have been ordered previously, she simply asked me, "Do you want to set up the appointment now or not?" I told her I would need to call back to schedule it. Frankly, her tone and attitude during the conversation made me question whether I even wanted to see her again. She responded, "Okay," and hung up. I understand that there can be insurance requirements and circumstances where a provider may determine that another examination is necessary. But medical orders can be handled by phone or telehealth in appropriate situations, so I don't think it was unreasonable to ask why I needed another in-person appointment--especially when the MRI was supposed to have been ordered during my original visit. If there was a specific insurance or clinical reason that required me to come back, I would have appreciated having that explained to me. What bothers me most is the lack of follow-through. I came in for a hamstring injury, was told I would receive orders for physical therapy and an MRI, and neither happened. Months later, when the injury had gotten worse and I called trying to get the MRI taken care of, I felt that my concerns about what happened the first time were dismissed rather than addressed. Amanda was actually very nice during my original appointment, which makes the experience afterward even more disappointing. Between the lack of follow-through and the way I was treated on the phone, I no longer have confidence that my injury and concerns would receive the attention they deserve if I returned to see her. Based on my experience, I would not recommend Amanda Pacillas. I hope the physicians and management at Orthopaedic Associates take concerns like this seriously. Patients should be able to expect that when they are told something will be ordered, it will actually be followed through on--and if something goes wrong, they should be treated respectfully when they call to get it resolved.

I've seen many Doctor's about my ear problems, Yet this clinic truly does car about you as a person…read moreand a patient. They help you in anyways possibly yes they even go out of their way to help you. I'm very appercaited the new office they have and i hope they stay there for a long time. if your in need of an ENT Doctor, then you need to se the ojnes who care about you as a person and to me that means alot. With ENT Visalia you can't go wrong. My best to you all. BTW, I like the new office.

I didn't have a good experience here. Few appointments felt like nothing was resolved. I still have…read moresame nasal congestion and allergy issues. No diagnosis on why my inner nose has irritation and pain. I would get a second opinion

Today I had an appointment showed up fifteen minutes early and I still waited over Hour after my…read moreappointment time. Patience showed up after me I heard them say their appointment time at check which happened to thirty minutes after mine and was seen before me. I ended up cancelling my appointment and walked out. Very disappointed with this office. They asked me if i wanted to reschedule But I declined. My time is just as important as the doctors.

Dr Ricardo Avena was very helpful. I finally got answers for the pain in my wrist from a fall at…read morework back in may 2021, thank you for the excellent experience!

I came here recently for a procedure. All patient information can be filled out online ahead of…read moretime. I was called a few days beforehand to confirm everything and given last minute instructions. Everyone I met from reception, pre-registration,nursing staff, and the anesthesiologist were professional, kind, knowledgeable, caring, and gentle. This is very important because at times like these many may feel anxious or nervous. I am thankful for the manner in which I was treated. One thing I found to be negative was the lack of privacy and the noise level due to the patients being so close to one another with only a privacy curtain and thin walls in between. While waiting I could hear every detail of the patient's conversation with her doctor. When it came my time to talk with the nurse I had to nearly shout because of the other conversations nearby. I received a courtesy call a few days later to check on me which was nice.

The Best! Everyone from the Minute I walked in to Recovery…read more‍ was Completely Kind, Professional and Helpful! I've been to many many outpatient Centers from Los Angeles to New York and This Place by Far has them Beat! Totally Organized and what's amazing is I was the Last Surgery so I was prepared to be delayed, but NOT! Everything was On Time... I would Highly Recommend this Surgery Center to Family Friends anytime, plus they are SO CLEAN

I came here for a second opinion in December because the last doctors office I was at didn't even…read morelook in my throat as I complained it felt like I had razor blades in my throat. They looked in both ears and said nothing was wrong. I waited two weeks and I was still sick. I knew something else was wrong. I had a hard time breathing, fever, headache, raw throat, felt kind of foggy in my head and ears felt plugged. Came to Advanced Medical care center and I was impressed! They took time to examine me and didn't rush me out. It ended up that I had the flu and it had progressed to severe bronchitis and both of my ears were full with fluids. I was put on the correct medication along with chest x-ray prescription if my fever went up higher to check for pneumonia. Within a few days I started feeling better. I highly recommend coming to Advanced Medical Care Center!

I called for a new patient annual appointment and was told they had to take down all my information…read moreand verify it. They told me someone would call back within 48 hours. It's been 1 month. I talked to someone once which she told me they were still working on the list and they will definitely call me soon that was 3 weeks ago. I have left 2 voicemails and no one returned my call. So I have decided to stay where I am they at least return my calls and get me in on when needed. I would not recommend this place to new patients.

Dentist office is quick easy fast an professional . They remind you of your care, appointments,…read morereferrals and treatments. Most insurances are accepted. In the same office as the Adventist medical building.

This place is always running late. I had an 845 appointment. They open at 830. I have waited over a…read morehalf hour just to get in to have my vitals checked whoever is doing the scheduling needs to be spoken to. This is ridiculous! They happens every time I come they are always late always super slow. The Doctors are fine but the staff they have in place are probably the worst I've ever experienced. It's time to find a new doctor. I would not recommend this place to anyone they need a management change cause who ever they have is ineffective.