Wow. That pretty much sums up my experience with CNH. A week ago, my parents came to visit NYC, so…read morewhat better way than to send them off in a town car? I saw this deal on Groupon, just like all the other reviewers, and proceeded to buy one going to EWR. Booking was incredibly easy, as I just filled in some information online, and I was pretty much good to go. Price-wise, this was a little on the pricey side. I had already paid $29 for the Groupon, and CNH was asking for another $80 on top. Considering that I was going to EWR, it was a little understandable, but still about $30 more expensive than competitors. The kicker is the automatic 30% tip that they tack on to your bill.
Nonetheless, I came to peace with the price. Now as far as my 1-star rating is concerned, it is with the lack of professionalism of this company. My reservation was for 2pm. 2pm rolled around and the town car was nowhere to be seen. I decided to call their number to see what was up. The operator informed me that the driver thought my appointment was at 2:45pm and should be there in 2 minutes. Strike one. I waited and 2 minutes passed. Then it was 5 min, then 10 min, then 30 whole minutes. In total, I called them 3 times to complain why my town car was not there at the specified time, I was seriously cutting it close in getting it to the airport, and that this was totally unacceptable.The operator told me that the owner would be calling me to follow up in 2 minutes and apologize. In reality, I never got a call back.
Finally at 2:35pm, the driver decided to show up. Instead of picking my parents up in front of my building, he asked if we could walk up one block, with our luggage, to meet him at the corner. Alright, now WTF is that all about. First you're almost 40 minutes late. Second, you can't even pick your passengers up at the stated location. The driver somehow managed to get my parents to EWR in 20 minutes from Midtown West, which is both incredible, and incredibly dangerous at the same time.
CNH, you're a horrible company. Not only are you not professional, you charge an arm and a leg for this 1-star service. All I know is that I'll never be using you again, and no one I know will be either. Good riddance.