This was the biggest rip off I have EVER experienced.Melanie agreed to charge an hourly rate but failed to tell me that she was jacking up the price of everything I bought from her. She charged a few design hours which seemed a little light but she has been in business for 25 years so she should be efficient! When I asked for receipts she informed me that she doesn't share that information with customers. I suspect she received more money for her services than I spent on merchandise.
She charged me $1699 for a chair that was online for $899. She said it would have special material and dark legs to match my furniture. When it came 6 months later it was the same as the one online! Now I am stuck with a chair with ash legs and the rest of my furniture is dark. She fails to respond repeatedly when I text her. Sent her a certified letter and she ignores it.
She brought over some chairs that I did not like. She reluctantly took them back and charged me a 35% restocking fee. She said they were custom which they totally were not!
I could go on and on but I believe I have made my point! Beware of this designer! read more