From the owner: Dotato delle più moderne attrezzature, in posizione centrale e tranquilla, vicino agli stabilimenti…read moretermali. L'hotel offre vari servizi, tra cui: piscina panoramica riscaldata, sala da ballo, ristorante con giardino, campo da bocce, sala giochi, tavolo da biliardo, palestra e campo da tennis.

No A/C in 85 degree weather. We asked them to turn on the A/C and they said there is no A/C in the…read morehotel until June 1st even though their website clearly specified there is A/C when we booked. It didn't say "Air conditioning available starting June 1". If we knew there was no A/C, we would NOT have booked this hotel. We tried to leave and book another hotel however, we ended up staying because we were not sure if we could get a refund since we booked through a third party. After an hour of arguing with them, they changed our room (to a supposedly breezier room when the windows were opened) and gave us a small fan that didn't help much. When we asked them to sign a statement (that we wrote) that stated that there was no A/C until June 1st, Giovanna (who was the only person that spoke English) said she would be happy to bring it to her manager to sign it. She came back 10 minutes later and said the manager had already left for the day and wouldn't be back until Monday, in which we would already be gone. Giovanna, we aren't idiots. Please don't treat us like one. If your manager does not feel comfortable signing it, we understand. Don't lie and say your manager left for the day and then change your story and say your manager actually doesn't feel comfortable signing it. Your manager was clearly there hence why you took the statement to him/her to sign it in the first place. Some other issues are listed below with photos attached. - Room smelled of urine and feces - Small mirror in restroom missing - Shower head missing - Restroom fan not working - One of the restroom lights not working - Restroom door missing lock - Hallway light not working - Drape control not working - No hot shower water. When we called to let them know about this, they said they would look into it and never called back to provide an update. From reading the other reviews, they already know about this issue. - Wifi not working on second day Would never book again or recommend this hotel. There are so many other hotels in the surrounding area.

This hotel has no air conditioning so rooms tend to get hot at night, the bathroom is kinda small…read morebut good enough for me. The room is actually quite big ,but the only thing bad is how the elevator nearly killed me... But still it's good.

From the owner: Soggiorni Vacanze in toscana con servizio di pernottamento e prima colazioneread more

This is a very interesting place and it makes you feel like you've stepped back into the 18th…read morecentury when you get to your room. It's neat to see such old charming stuff.

From the owner: Hotel 4 stelle in toscana, bed & breakfast, ristorante, bar, piscina, pacchetti benessere, offerta…read morevisite val d'orcia, sconto 10% per percorso benessere Terme Sensoriali e Piscine Termali Theia di Terme di Chianciano.

Updating my review because I did not yet experience the beds. Pulled back the blanket and sheets to…read moresee tons of stains. I'm quite disturbed