From the owner: Dotato delle più moderne attrezzature, in posizione centrale e tranquilla, vicino agli stabilimenti…read moretermali. L'hotel offre vari servizi, tra cui: piscina panoramica riscaldata, sala da ballo, ristorante con giardino, campo da bocce, sala giochi, tavolo da biliardo, palestra e campo da tennis.

No A/C in 85 degree weather. We asked them to turn on the A/C and they said there is no A/C in the…read morehotel until June 1st even though their website clearly specified there is A/C when we booked. It didn't say "Air conditioning available starting June 1". If we knew there was no A/C, we would NOT have booked this hotel. We tried to leave and book another hotel however, we ended up staying because we were not sure if we could get a refund since we booked through a third party. After an hour of arguing with them, they changed our room (to a supposedly breezier room when the windows were opened) and gave us a small fan that didn't help much. When we asked them to sign a statement (that we wrote) that stated that there was no A/C until June 1st, Giovanna (who was the only person that spoke English) said she would be happy to bring it to her manager to sign it. She came back 10 minutes later and said the manager had already left for the day and wouldn't be back until Monday, in which we would already be gone. Giovanna, we aren't idiots. Please don't treat us like one. If your manager does not feel comfortable signing it, we understand. Don't lie and say your manager left for the day and then change your story and say your manager actually doesn't feel comfortable signing it. Your manager was clearly there hence why you took the statement to him/her to sign it in the first place. Some other issues are listed below with photos attached. - Room smelled of urine and feces - Small mirror in restroom missing - Shower head missing - Restroom fan not working - One of the restroom lights not working - Restroom door missing lock - Hallway light not working - Drape control not working - No hot shower water. When we called to let them know about this, they said they would look into it and never called back to provide an update. From reading the other reviews, they already know about this issue. - Wifi not working on second day Would never book again or recommend this hotel. There are so many other hotels in the surrounding area.

Literally can't say enough good things about this place. pure serenity from the moment you step out…read moreof the taxi. Every employee was so fantastic and went above and beyond the whole time we were there & even better they all had a big smile all the time!! The food is fantastic, the views are endless and the service was beyond incredible. Highly recommend a spa day & cooking class! We will be back & will be recommending to all our friends

Amazing! Truly paradise. This unique resort sits on top of a beautiful Tuscan hill looking over…read moresome of the most iconic Tuscan landscapes. Every corner you turn, every room you enter and every detail is like a fairytale. If you can make it here, you are one of the lucky ones.

We stayed here for four nights during our honeymoon…read more Highly recommend this beautiful hotel. It is outside of the main city, which I like the most. It's beautiful surrounded by wineries. Has a nice pool with free ice cream stand along with many pool floaties (unicorns, flamingos). Free breakfast daily. After eating so much pasta every day during the trip I tend to eat a lighter breakfast and the fruit selection and espresso is Perfect and hits the spot. Everyday the owner, Alberto, would be at breakfast and ready to give me recommendations, directions, or make me reservations depending on what we were doing. Everything he suggested did not disappoint. We cannot wait to come back and stay again in the future. ****I highly recommend renting a car when visiting. This location. It is not walkable in my option during the summer ****

Can't add too much to reviews below however Alberto is a super fantastic host and the surrounding…read morescenery is amazing. The breakfast is fantastic. The place is somewhat hard to find and is pricey but well worth every single penny!!! It is most convenient by car.

We stayed one night at this gorgeous property after there was a problem with our booked hotel…read more Though our stay was short I really need to share that if you want time where all dreams of romantic Italy come true, this is your place. Magnificent.

Montepulciano is one of my husbands and my favorite places on earth. We have been traveling here…read moreover the years and have never had a disappointing stay. We have made friends and lasting memories. This stay was just spectacular and the exact kind of pampering and luxurious experience we were hoping for. We decided, this time, to stay at the Palazzo Carletti. The Palazzo Carletti is a gorgeous piece of historical elegance. We knew a little bit about the history of this building. For example, it was the communist headquarters during World War II. Interesting right? During that time many of the magnificent ceiling frescoes had been enclosed to conserve energy/heat. When the new owner broke through the ceiling barrier to expose these great frescoes, I can only imagine his excitement. The Palazzo Carletti is a boutique hotel nestled right up from the wonderful Cafe Polizziano, right in the heart of the highest mountain town in Tuscany, Montepulciano . This special hotel has only 5 rooms that are accessed off of the grand room that drips in history and beautiful frescos. The family that owns this gem are exemplary hosts and we felt like the most special people on earth during our stay. The concierge was just lovely. She was so elegant and composed in her position and ensured our stay here was a perfect 10. The breakfasts that are served in the grand room each morning were fantastic. We had the great fortune of staying in the Albany Suite and it was amazing. Ceiling frescoes, luxurious bedding, super modern bathroom, to die for, and a perfect Tuscan view from our balcony where we drank our cappuccino each morning...... The Dolce Vita!!

This is a very interesting place and it makes you feel like you've stepped back into the 18th…read morecentury when you get to your room. It's neat to see such old charming stuff.

From the owner: Hotel 4 stelle in toscana, bed & breakfast, ristorante, bar, piscina, pacchetti benessere, offerta…read morevisite val d'orcia, sconto 10% per percorso benessere Terme Sensoriali e Piscine Termali Theia di Terme di Chianciano.