We stayed here for a night en route to watch our son in a cycling event in Alpe d'Huez. The welcome was warm and genuine, with our bags being dealt whilst we enjoyed a complimentary snack on the terrace, looking over Lyon. The swimming pool and evening drinks on the terrace were a delight and the dinner, with paired wines, was wonderful. our room ('Classique') was very pleasant with a bathroom and separate WC. Breakfast in the morning, on the terrace again was faultless. For a treat we booked back in with our son for the return journey.
On the return we were delayed leaving Alpe d'Huez. I emailed the hotel to say l that we hoped to be there before they stopped serving dinner. As it got later the hotel called us to check on our likely arrival time and learning that we would now be too late for dinner, they arranged to have plates of charcuterie, salads, fruit and bread waiting for us. When we finally arrived the reception was once more magnificent, with the bags and cars all dealt with whilst we freshened up and made for the terrace for our supper. The following day we enjoyed a generous breakfast and a leisurely laze by the pool before setting off to see some sights suggested by the receptionist.
The magnificent service continued after we had paid up and gone. Arriving at the airport I received a phone call from the concierge saying that the staff had found that we had left a Kindle in our room. I asked if they could send it on and a few days later it arrived safe and sound with us in Scotland.
A faultless service from start to finish (and beyond), in a magnificent hotel staffed by lovely people. read more