I have been staying at the Fagiano (and a few stays at the Miramare- same owner) for over 16 years…read more It had been a few years since my last visit/trip to Italy and I returned this time for a 3 day stop on my Italian honeymoon. I wasn't sure what to expect (this being my honeymoon) but my wife and I couldn't have been happier with our stay! For ease of review, I'm going to list my comments below.
1. The staff - The staff at the Fagiano are honestly the nicest, most courteous, professional, and respectful of any hotel staff I have ever encountered. My wife couldn't believe the service we received (which was so unfamiliar to her as an American) that she didn't want to leave on our last day. We've stayed at hotels in Chicago, NYC, Rome, Paris, etc that cost almost four times as much but their service from front desk to dinner table couldn't even hope to compare.
2. Special requests - Being familiar with the hotel I had requested through my booking.com reservation a room on the second floor terrace. Not only was this request able to be fulfilled, but I was also contacted via email from the hotel to let me know the status of my request. The second floor of the hotel faces the Sea and these rooms have a huge terrace where one can sit and drink wine, eat Gaeta olives, and Italian cheese while watching the sun set. In a country filled with amazing views (and my wife loved the views from Assisi, Orvieto, Cinque Terra, Ravello) the view from your second floor terrace at the Fagiano rivals/beats them all.
3. Cleanliness - the hotel staff did an excellent job cleaning our room each day. The floors were always clean of any sand we might have carried in and we never wanted to fresh towels.
To summarize, I highly recommend the Fagiano to anyone visiting this part of Italy. I use yelp and trip advisor all the time during my travels and this is my first review that I have felt I needed to write (My experience was that good)!