After living here for seven years now it appears that the new senior management has a directive is…read moreto charge the residents as much as possible and to cut back on services and staff and then complain that this nonprofit is only cleaning a million a year which is why they are raising prices.

Valle Verde is truly an exceptional place for seniors to live. My client Luella resides here, and I…read moream constantly impressed by the quality of care, the kindness of the staff, and the overall warm atmosphere. It feels more like a welcoming community than just a retirement home.The grounds are beautiful, the facilities are well-maintained, and the food is excellent. Staff members go above and beyond to make sure every resident feels comfortable, respected, and cared for. Luella enjoys her days here, surrounded by friendly neighbors, engaging activities, and a supportive environment.I am grateful to see how happy and secure she is at Valle Verde. I would highly recommend this community to anyone searching for a caring, professional, and uplifting place for their loved ones.

We moved in six months ago to an independent living apartment…read more My husband and I are both in our early 80's and in relatively good health. We chose to move in when we can enjoy the many activities Samarkand has to offer. We made the right decision. We absolutely love it here. The food, the people, the surroundings, and of course the many activities. Don't wait!

I just finished one review, but after reading some older reviews, I'm happy to report that the care…read moreis much better than nine years ago. When my dad pushes the call button, someone usually responds in under 5 minutes. They seem to be on top of their game!!

The staff at the Californian, Pala, the receptionist, Victoria, social services, The business…read moreoffice, the physical therapy, the food preperation, the nursing staff all care. My nephew has been there for almost a year due to his extremely severe ankle break. They have been supportive and responsive. Dr. Richard Young

This place is a hidden gem. Granted, the place needs updating, repairs and a major aesthetic…read moreoverhaul, but try not to be influenced by that. On entry, you are met by Barbara who has been there 45 years. The residents are out of their rooms, which to me is a good sign. The therapy department is stellar! Run by Ray, who goes over and above to be available and communicate progress reports. He immediately made sure my dad had the proper bed, adjusted his wheelchair and so much more. He is a patient advocate, and will listen to ideas and try to implement. His team of therapists Chase and the OT ( sorry, lost the name) were wonderful as well. Special shout out to Jan the SLP who got things rolling with the proper diet and adaptive utensils in the right direction fast. The activity director made sure to encourage my father to come to the exercise, musical events and more, and brought an opera iPod into his room when he first arrived and could not get up. She had an inspiring assistant who was good at getting him out. The dining room gals were great as well, and kept him hydrated and drinking which is always a challenge with nectar thick fluids. The food was actually yummy and home made! The chef and dietary director were patient, accommodating and friendly. Additionally, Brenda, the social worker is an empathetic and accessible listener. She oversaw that he got the proper care. Tess and most of her nursing staff were proactive and caring in looking after my Dad. I wish I could remember everyone's name, but Tammy, Arlene, Kiko, Irma, and so many more were really fantastic!(sorry I can't remember names well!) Thank you to everyone for bringing my dad back to baseline!

My wife is a caregiver who has a patient at Vista del Monte. She's been assigned this client for…read moreabout a year now, and is only minimally pleased with the service. Visted on money gives their patients. For instance, just today, she went for her shift only to find out after she had been there for an hour that the patient had acquired COVID. NO NO NO WARNING SIGN ON THE ROOM ENTRANCE. That's a terrible thing for patients and caregivers!

I stayed at Vista Del Monte for a week with a relative who needed round the clock care while he…read morewaited for his room to be ready at their 'memory care' facility (which includes round-the-clock supervision and care.) These are the observations I made in that time :  The staff is doing an excellent job caring for their residents and treats each person as a unique and valued individual. Every staff member we encountered knew my great uncle's name and greeted him warmly.  The kitchen staff were fantastic and accommodating. Any time we had unique requests for condiments or extras (any time of day) they were always happy to oblige. There were two ladies in particular that remembered my name (even though I am a guest and not a resident) and made a point to address me by it, which I thought was very professional and kind. I believe their names were Jennifer and Melissa. On the occasions when we went to dine in the outdoor dining pavilion the wait staff was on par to any high end restaurant in town. I would know as this is what I did for a living for many years. I was shocked...especially considering they don't accept tips anyway...they were just that good because they cared. William stood out as being especially accommodating when our 'reservation' got messed up (my fault) one day.  All of the medical staff who came to the room to give medications or do wellness checks were professional and kind. One woman (Juline) was particularly warm and cheerful. Everytime she left my uncle commented on how much he enjoyed her visits.  The 'resident services' staff were always going above and beyond with any request I brought to them. One lady in particular (Angie I believe) stands out. When I needed to do laundry for my great-uncle, but it was after hours so their little shop was closed she went to her car and got her OWN laundry detergent that she happened to have with her and gave it to me to use!  I could go on and I'm sure there are many staff that deserve specific mention that I've forgotten to include (I should have been keeping notes all week) but in general the entire staff was amazing and I don't have one single less than stellar incident to report.

My father was there for 8 months with end stage Parkinson's, before passing. Personal items,…read moreincluding marked clothing, would regularly disappear. A lot of the staff are less than friendly, and a bit impatient with him, even thpugh he was quiet and calm, compaired to many of the other residents. Food quality was horrible, as family would come eat with him. A lot was inedible. Uneaten food, including fruit, would be heated again in microwave, or pureed in a blender to a mush, even though he had a good appetite and was self-feeding. Complaints met with rudeness or indifference. Considering how expensive they are, we expected better. Building and rooms were beautiful. Activities guy was very good with residents, and tried to get everyone involved in activities. My mother said she rather end it, then be put there. Awful place.

The residents at Oak Cottage are cared for with respect, dignity, a dedicated work ethic with deep…read morecompassion. The facility is clean, and comfortable. The activity director is totally involved and dedicated in making each day exciting, stimulating, enjoyable and fun for the residents. He decorates for each holiday with color, appropriate props, some moveable parts, both the interior and exterior. The food is delicious, with an appealing and appetizing presentation. I feel blessed to have my husband so well cared for and kept watched over by professional kind care takers. Linda Muzinich12/7/24

Updating to clarify that you are only denied physical therapy at Mission Terrace/Park after 20 days…read moreif you are on Medicare Advantage. This applies even if you are willing to pay for it. Medicare Advantage only provides for 20 days of nursing home care free, then a charge up to 100 days limit. So if the patient is on Medicare Advantage, it might be better to go elsewhere if physical therapy is required. Otherwise, you will be looking for a new nursing facility for day 21.

Skilled nursing facility for rehabilitation. 24/7 staff skilled in nursing and medical, with onsite…read moredoctor, healthy food options, on-site occupational, physical and speech therapy.

Absolutely beautiful newer building in a perfect location. Across the street from Elwood Beach…read morebutterfly area, and close by to Sandpiper golf course. That is why it gets two stars because the actual facility building is wonderful. That's where the loveliness ends! You will be sold a bill of goods about the menu, the services and the wonderful care. it really looks wonderful in the brochures and on paper. And if you talk to some of the residents, they say they love living there. But I say the more compromised you are and the more that you need help the less you need to live at Mariposa At Ellwood shores. We moved my mother-in-law in there June 12, 2024. We rented a trailer and moved her bedroom furniture in on one day and got her all set up. After we witnessed what was really happening, the lack of care, things as simple as items that were shown on the menus on the tables, including the "meal of the day" we're not available...We were in and out in 12 days. There was literally no manager on site during the time we were there. After five there was no one at the desk. Period. And even when there was a receptionist at the front desk, she was extremely flippant about helping or answering questions. Several times she copped an attitude. They were going through changes and hopefully they are able to handle their staffing problems. The facility is designed to possibly handle about 200 people and there might have been 30 residents that were routinely in the dining room. With only 30 people there the meals took forever to serve. They had med techs serving meals. Whenever I ask to speak to someone on staff, I was usually told in broken English that there was no one available. Housekeeping people were virtually nonexistent. Part of the service was supposed to be to hand out medication's four times a day. That wasn't happening and we had to drive back-and-forth to make sure she was given her medication's on time. It was a mess. I was emptying the trash in the room and I was going every day to strip and change the bed which was necessary. I was bringing the bedding home and washing it and going back with new bedding. There was no hands on help from staff to remind my mother-in-law of mealtimes, which was part of what we were paying for. In 12 days I think one time staff member reminded her that it was lunchtime. We just made absolutely sure that a family member was there at every meal time. It was actually more work having her in assisted-living at this facility than it was having her at home with family helping 24 seven. And that was unsustainable! During the day that we moved her in, several times, we went to the lobby water cooler, which was empty. We took a picture of it three days later, five days later, seven days later, still empty. Something as simple as keeping the Sparklets water unit full was not attended to. It was even during a hot streak in Goleta and there was no water available in the lobby. They have a beautiful coffee bar, which was usually unstocked. I will say that if you have no need for true "assisted" living, living there could be ok. The rooms are nice, although there is no air conditioning. The upper floor temperature maintained itself at about 88° through the day when it was 85° outside. The main building, however, was fairly comfortable. Independent living in the building would be better, except the idea that the kitchen was slow, the service was slow and the meals were rarely available that were on the menu. Meals (and house keeping) are part of what you pay for when living there!

My brother stayed her it was the worse no all workers took forever to get to his room when he…read moreneeded help there was a turnover in staff Only good thing maybe was the food

I am deeply grateful that my mother spent her final year in the exceptional care of Alexander…read moreGardens. Navigating her Parkinson's and dementia was difficult, but the staff's kindness, patience, and dignity-first approach provided immense comfort to both of us. The beautiful, fragrant gardens, engaging community activities, and in house entertainment (movies, live music, guest speakers) offered her a quality of life I will always appreciate. Alexander Garden is more than an assisted living facility, its a welcoming, historic, and comfortable home that I am forever thankful for.

A family member shared written disparaging email remarks from their leadership about me because I…read morechallenged out of cycle fee increases (that breached their admission agreement) and also because I challenged their standard of care by advocating for my loved one, as a son and Trustee. Additionally, AG markets and is equipped for assisted living, but I feel they will keep residents beyond their care capacity in the interest of revenue. This is an ideal location for your loved one if you want them devoid of stimulii, alternating between sleeping and watching TV all day and if you have a high tolerance for unresponsive and unprofessional adminstrative staff. Amazingly, their hands on care staff are commendable, but overworked, and exhibit more professionalism than their management.