I really wanted to like this place and I do, but. We arrived on a Wednesday for a four night stay. We where pleasantly welcomed and well attended to. We found the place empty with only two rooms occupied. The second night we where the only ones in the entire place.
The morning of Thursday we where told that some thing had happened and they could not serve us our breakfast as ordered, I figured it was not of value to them to have the cook come in to make breakfast for just us.
The following day there was lots of rain and rain entered the room (208) and it wet a number of items in the room, including a decorative pillow. The staff did not catch the pillow drenched in water nada the pillow was placed on the bed. We arrived late and found the all beddings where wet. We asked for help to have it all changed and Fernando was very helpful and handled it in the most respectful manner.
The following day we decided we where going to have dinner in the Hotels out door dining area. We where told the kitchen closed at 7pm, via phone and via text. When we arrived I had to ask the server for the menu and that's when she mentioned the kitchen being closed. I was upset! That was strike 3!
I'm in the service industry and one of the most important things when managing a team is communication.
I see a lack of communication with this team and management. Also, management never stepped in to afford an apology or a conversation.
We will probably give Thai place a send change but till then 2 stars. read more