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    View from Jo-Annistan

    5.0 (1 review)

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    7 years ago

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    ExperienceFirst - Our AWESOME tour guide, Maya and me!

    ExperienceFirst

    3.6(25 reviews)
    1.7 kmLong Island City, Sunnyside

    Scammy, unresponsive, and complete trash! Ordered the 9/11 museum tour for 5 people - $395. Was…read moretold to download the app to access the tickets. Fast forward to the day of the tour. I open the app 40 minutes before the tour. It tells me the tour starts at the church next to the One World Trade. Ok so we trek over to St Paul's chapel at 9:45. No one to be found. Waiting around until I check the app about 9:55ish (tour starts at 10) and notice it says to message in the app messenger for specific meeting location. So I shoot a message. I wait until 10:15 and still no response at which time I decide to just go ahead a go buy new tickets. I don't get a message back from Nina B until 1:45pm (3 hours and 45 minutes after the tour starts ) telling me it's my fault I didn't check the email even though the app tells you to communicate and get the tickets in the app. She would not accept any responsibility and refused a refund. So I had to do a charge back, which I obviously won. See my communication times and screen shots below. BEWARE AND DO NOT DO BUSINESS WITH THIS COMPANY. I told you I would get my money back Nina B

    We did the 5 Borough tour and had the most AMAZING guide!! Solange Rodrigues was so knowledgeable…read moreand personable. She was a wealth of information on every place we saw. My granddaughter and I throughly enjoyed our tour. She also took photos for us and our group at any of the stops. She was so professional and we highly recommend her and this company.

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    ExperienceFirst - Dan from Experience First Tours.

    Dan from Experience First Tours.

    ExperienceFirst - Manhattan bridge

    Manhattan bridge

    ExperienceFirst

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    Real New York Tours - central park scene :)

    Real New York Tours

    5.0(192 reviews)
    7.1 kmLower East Side, Two Bridges

    We had the best day exploring New York City as a family. We have three girls ages 20, 12 and 10…read more Like did an amazing job of making the history and city exciting for each of them. They asked to hang out with him the rest of the week. He stopped for snacks and let me customize the day according to what the girls were interested in learning. Thank you for being a part of our memories!!

    After touring with Luke twice in 2011 (group tour as a couple in April then a private tour on a…read moregirls trip in October) when we were planning our itinerary for our trip back to NYC in November 2025 with our 11 year old son, Real New York Tours was the top of our list. We chose the private family tour and booking was quick and easy and the customer service as great as I remembered. On to the tour itself: Luke met us at the Museum of Natural History on time and we got reacquainted. My son is autistic and can have some trouble warming to new people but absolutely no the case with Luke, he immediately put my son at ease and they were chatting like old friends as we made our way into Central Park. The tour covered loads of Central Park, including an exciting off track visit to a secret cave, the plaza hotel, grand central station, some fun subway rides, and concluded at the Brooklyn Bridge. But more than just seeing so many iconic sites, Luke had hundreds of facts and stories (which my son loved) about what we were seeing. It was truly like spending a wonderful day with an old friend. I cannot recommend highly enough Luke and Real New York Tours. Until next time!

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    Real New York Tours
    Real New York Tours
    Real New York Tours - Luke showing off SoHo.

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    Luke showing off SoHo.

    View from Jo-Annistan - walkingtours - Updated May 2026

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