Stick to oil changes. Went to get an oil change in Grand Rapids at the Valvoline which went fine…read morebut they decided to put air in my tires as well. Once I left and made it to the other side of town, I noticed I had a flat passenger side, rear tire. Called immediately and got a reply from their manager that I must have driven over a nail or something. I told him that would be coincidental and I made my way back to the store. Turns out they broke the valve stem somehow and I would need to purchase a new one but they don't carry them. The guy (non-manager) was polite and did fix it temporarily enough to get home but not what I was looking for when getting an oil change. Now I get to make an appointment and pay extra money to get it fixed at a certified tire store.

From the owner: Service You Can See. Experts You Can Trust℠. At Valvoline Instant Oil Change℠, we get you in and…read moreout quickly with an oil change that you can watch from the safety of your car. You get to see the job done right, right before your eyes℠, with quality service that's customer-rated 4.7 out of 5 stars.

I have to start by saying they did a good job fixing my motor. It needed a carberator. The reason…read morethey get a one is because they didn't follow directions. I told them I wanted an estimate. Instead they just did the work. If I had received the estimate, as promised, I would have told them not to do the work because the pressure sprayer was old. Not worth the $107.00 it cost to change a $30 part. Very disappointed in their lack of attention to my request. I won't go there again.

I know some people like doing their own oil changes, or even like going to the dealership, but I…read morecan honestly say that the quality of service is like no where else I have gone. These guys greet you with a friendly smile, they give you quality options to choose from for your vehicle, they give you items to consider to get done when your vehicle reaches a certain mileage. And when you think you couldn't get a better a deal or better service, they are sending coupons to my email for service. The value I spend is very reasonable, but it's truly the customer service that keeps me coming back. It also seems like a fun place to work watching these guys work and communicate so well. #customerservice #schroyersgarage #valvoline

If I could give a zero I would. Went there and of course they try to up sell on everything. Tested…read moremy battery and they said it was "borderline" for needing to be changed. I declined, so they tested it 2 more times and drained my battery and then it wouldn't start to leave. And then offered to replace my battery at full price including an install fee. Are you kidding me?! You drain my battery and then pull that? It started fine even in the coldest of mornings up until that point. No, just no. I should have known better, 6 years ago they dumped oil on my husbands alternator and fried it and then tried to get out of that as well. On that one they at least did eventually take responsibility and fixed it. But still, that shouldn't happen on either account.

Excellent!!! Luke and his wife were absolutely the best in explaining what I was experiencing…read more with the problems in my Jeep. Totally the only place I would go!!!

Wonderful service. Fixed my cars steering and explained everything they did. Will definitely use…read morethem again, if needed.

Fast in and out oil change. A friendly service rep chatted while the pit worker did his stuff. 20…read moreminute in and out, ask if I was a veteran, my yes answer netted a 20% discount. Overall, a good visit.

I wish I could give more than 5 stars to this store! My son came in on a saturday night, in the…read morebitter cold, 15 minutes before close with a dead battery. They didn't have the battery at the store, but called and found one. Told him where to go, and to come back and they would put it in for him. They stayed open late just to put the battery in, and didn't even charge him. I called to thank them, and they said of course, we couldn't let him leave without a working battery! Absolutely amazing staff. Renews my faith in humanity.

Ken the owner and Cliff (office manager/tech) have been by far the best repair shop I've…read moreexperienced . New to area from FL and have quite a few vehicle 15+ year VW Passat, and a 20+ year Dodge Ram 1500. They identified multiple issues based on my description for the truck. Ordered the parts, repaired and had available in less than a week. Thoroughly, explained why and returned the parts replaced. Same goes for my VW, in less than a week, provided requested service. Personable, and easy work authorization and payment option. Much better than dealer options.

From the owner: Have you ever experienced really poor customer service? Have you been seated at a restaurant just…read moreto be ignored by the server? Have you ever waited by the phone for a call from a vehicle servicing company, to be informed they can't even look at your vehicle for at least 2 weeks? Or they didn't even bother to call you back? We think we have all been there at one time or another. These are just a few examples of why we decided to embark on the journey to establish PEEPAW'S GARAGE. We have been employed in service oriented jobs for 30+ years and truly enjoy putting a smile on a customer's face! We feel that there has somehow been a disconnect in the customer service field in the last several years. We want to bring things back to how they once were, using common courtesy and good communication skills. People do not want to feel ignored or like they are a bother when they are spending their hard-earned money on a service your company is supposed to provide. At PEEPAW'S GARAGE, our mission is to provide quality automotive services timely, affordably, and honestly. One repair at a time. Our passion is collaborating with customers to get the job done through hard work and solid customer service. We demonstrate integrity through actions, not just words.

Walmart Auto Care center is a joke. They hire kids with no experience. I brought in my car and…read moreasked for them to fix a bead leak on my tire (very simple, break bead, clean beading surface, and apply bead sealer, which they agreed to do and said was no problem. After 45 minutes of waiting, I was told my directional tires were on backwards (they definitely weren't) and that that's most likely why they were leaking, since that makes tons of sense? Take your car to a real tire shop or automotive shop to have work done it may cost a little more but atleast monkeys won't be working on your car.

Knowledgeable, honest, and fair with a true customer service mentality…read more Old school, hometown shops like Jim's are getting tougher and tougher to find. These guys took care with my sports car, and they took care with me, too. They earned my trust, my future business, and an honest review. Jim's is excellent. 5/5

Since I first went to Jim's auto.. It's been the place I…read moretrust to do the things I am unable to do fair pricing and efficiency is great..