This is by far the worst management company I have ever dealt with. The staff is unresponsive, unprofessional, and downright rude. I contacted Casey Roberson to request that the shared pipes and drains be inspected, as four plumbing companies had already determined that the issue wasn't coming from my unit's plumbing or appliances. She told me she could refer a plumber to me, but I would be responsible for the cost. I explained multiple times that I didn't need a referral--I needed the HOA to have its contractors check the shared plumbing. After getting nowhere with her, I asked to speak with her manager, Kary Leddy. Unfortunately, Kary was condescending and unprofessional, lacking basic customer service skills. She even used the term "speech 101" to explain why their plumber couldn't come out. While she claimed she wasn't trying to be rude, her communication came across as either uneducated or entirely unprofessional. After much back and forth with this incompetent property manager, she finally scheduled a contractor to check the property. This management company consistently fails to do their job, and the community should seriously consider hiring a new property management firm. read more

Victory Management Inc - Property Management Near Me - Stevensville, Maryland

AWFUL, Terrible company. Dishonest, never return your calls. They argue about the work not being covered under contract. I had to call back 6 times to have a conversation with an employee. Extremely rude and condescending. read more

Just a word of warning that this company has re-branded itself as "VN Management," probably to distance itself from the horrible reputation it has. This company is so godawful that I've developed a theory. I think I died in a car accident a few years ago and landed in hell. "Hell" being a property managed by Victory/VN Management. Do not move to any condo or townhome neighborhood managed by this company. You'll notice that my negative review didn't give any specifics. That's because EVERY FACET of what they do is bad, from dealing with them personally to "renovation" to upkeep. If I could rate them lower, I would. read more

Victory mgmt.. Terrible. My father died, owned a condo managed by Victory mgmnt. I called Victory immediately after he died. Firstly, the woman I spoke with didn't express any degree of condolences, the first words out of her mouth were, "we still need the condo fee." I explained there is no money in the estate until the condo sells, then the outstanding condo fees can be paid. A few weeks later, I get a threatening letter from a collection law firm trying to get me for legal fees, late fees, penalties and interest totaling roughly 3 times the amount of the condo fees owed. What sort of slimeballs do this? read more

One of, if not, the worst management company I have ever dealt with. Period. Terrible at communicating, usually takes 7-10 days to respond to any email. Even if you call and mark your message as "time sensitive" or "urgent" they respond in the same amount of time. They are very rude and inconsiderate while communicating, by not taking your concerns seriously or flat out calling you a liar. They do not keep track of any information about their properties. We had to reach out to the city just to find a meter number to set up electric, this also lead to us discovering a third party living underneath us (we lived on the first floor of a two family). They did not instruct us on how to heat the house, and refused to address/replace the 1900's style space heater. There appeared to be evidence of mold in the shower, which stemmed from a bad tub/shower replacement (I don't know how they got it past inspection) Don't expect anything special from Victory. They clearly don't have any regard to the condition of their properties or tenants and are just out to make an extra buck. I would strongly recommend you look else where for you property management read more

My experience with Victory has always been professional and simple. The are super responsive and things get done timely. I recommend Victory to any community association. read more

Victory Management Inc - Condo and HOA Mgmt - Property Management Near Me - Stevensville, Maryland

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Victory Management was hired and fired TWICE at Severn House, Annapolis, since aprox.1990; The BOD recently terminated Victory effectively Dec 31, 2019, after Victory could not effectively guide reconstruction following a 23 condo fire in Nov 2017 (occupancy not possible until 2020). The owner can be charming until faced with other views, when she becomes rude and demanding to multiple residents and everyone has "a Vicky story." She once claimed Maryland fishing Law allowed crabbing only on a small piece of condo property; however, when the MD law was read to her, the owner became loud and irate. Owner may be effective as an entry level employee at a US Marine training camp. read more

We had a pipe burst in our condo in the middle of the night and once I got connected to my property manager, someone was out there to help in a timely matter. They are quick and efficient.. they do not mess around! read more

Extremely unprofessional, unreliable and unresponsive. I cannot express the level of disrespect Victory Management shows their clients.

These people are rude and inconsiderate. They don't even bother to let the residents know when a large tree removal and chipping in scheduled. Twice. That's just the tip of the iceberg... They only respond to requests and complaints to act completely inappropriately. Their president, Victoria Bernett is a super huge bitch. Ugh, so glad they aren't managing The Landings any more. read more

Victory Management Inc - Such a sweetheart - Property Management Near Me - Stevensville, Maryland

Zero stars if I could! We have insects. Time and time again. Victory will not help. We had a plumbing problem. Again no help. And for 3 months I've been asking for trees to be trimmed. Still nothing! Next place I rent I will be sure not to use Victory Management! read more

I am in a Condo so I have to deal with this company Victory Management. Our Board in the Condo association made a big mistake to hire this company. This company is the worst I have seen in my life. We can not get trees trimmed, plumbing problems corrected or even lighting in the parking lot where we park outside our home. read more

Victory Management Inc does a good job in managing my condo association. As a member of the board, I find them extremely helpful on a all issues with rapid responses to problems/concerns. They are professional when dealing with home owners and at board meetings. They are reasonably priced. They are established and well connected in the community, so they are able to get good deals on regular maintenance, ad hoc repairs, and larger projects, such as roof replacement. I recommend going with this management company. read more

I'm an Annapolis resident of 51 years. A business owner of 30 years. I've never been treated so poorly by a group of so called professionals. They have no skills at listening and resolving complex issues... read more