This business takes customer service to a new low. Run. Away. And. Don't. Look. Back.
I recently took an Argyll jacket, (Scottish dress jacket worn with a kilt), in to have the buttons replaced. The buttons are different from a regular jacket but not that big of deal to work with. They accepted my jacket, no problem. I picked it up 3 days later and when I got home found that work was terrible. (C'mon, it's replacing buttons, not rocket science.) Some of the buttons hadn't even been replaced, while the others were drooping and hanging. These buttons have little back pieces that hold them up and keep them flush to the jacket - all of the backs were left off and given back to me in a plastic baggie. When I returned with the jacket the next day, (today), and I pointed out the mistakes and asked for them to be fixed. I was told that I would have to pay for the work again. When I questioned this the employee assisting me became agitated that would seemingly dare to question her. We went around in circles for a couple of minutes with her insisting that this was a difficult job, I was asking too much and that I would have to pay again. I firmly, but respectfully, continued to ask why I should pay again for something that they had done wrong and, if it was such a difficult job, why had they accepted it to begin with? After being called names, accused of being "aggressive" and "firm", (well, yes, I'm being firm... you just ripped me off to the tune almost $40), I was told to leave and take my business elsewhere! The lady threw up her hands and stormed away yelling that she was "done with me" and that I needed to leave.
I have received poor service in the past but never in my life have been treated like trash as I was today. I am a minister in this small community and I do my best to always be polite and respectful to people - today was no exception. I was firm, as a customer wanting a business to make their mistake right, but was treated with such rudeness and apathy as I have never experienced. This was a humiliating experience.
This jacket was needed for a special event, (my 40th birthday), that is now less than 4 business days away. I doubt that I will now have time to repair this awful work. Stay away from this establishment if you value respect and fair business. read more
