I purchased a round trip ticket from London to Toronto 2 weeks in advance of my trip on June 28th for $60.00 Not a bad price. I found out today that I'm not going to be able to use go on my trip and so I called Via Rail about canceling and having my money refunded. A representative of Via Rail told me that my ticket is non-refundable but I can exchange it for another date as long as I exchange it before June 28th less a $40.00 service charge. The only problem is I don't when I plan to travel to Toronto again. Also, since I only paid $60.00 to begin with and Via wants to charge me $40.00 service charge to change my ticket. This is ridiculous. I can understand since I purchased a discounted ticket that it's not refundable but to charge me almost the same price as what I paid originally to change it is crazy. That's the problem with Via Rail being run by the government. All they care about is money and they'll step on anyone to get it, Whatever happened to good old customer service. Remember the old saying "the customer is always right." Clearly, Via Rail has, in its lust for greed, forgotten that its customers are the reason they're in business. This isn't the first time I've had to deal with the so-called customer service at Via Rail. Since I don't drive my only option is public transit and the only other alternative to get to Toronto from London is Greyhound which is much worse. So I say to Via Rail, not that they care of course, "you have just lost a customer." read more