This practice deserves 5 stars. Doctor Moore is absolutely amazing. She is professional, kind, and is the best at what she does. I've been taking my young bengals here since they were 3 months old, now 3 and 2. Their prices are great so reasonable and for the quality of care it's worth it.The only reason I haven't given 5 stars this review, is just due to Carol. Most of the staff is wonderful. I have to say Carol is definitely a hard worker, she is from what I've seen anytime I'm there definitely on top of everything. But her attitude is the problem here. She is very rude, and for someone working, the comments she makes at times are highly unprofessional and passive aggressive. Her tone is condescending and her style isn't very accommodating. Anytime she answers the phone or I end up coming in on a day she's working, I do get that feeling similar to "ugh she's here I'm going to have to deal with her" if that makes any sense. She is usually the only unpleasant experience at this practice. I was on the phone with her trying to discuss my appointment, and she basically told me to get off the phone because she needs to go help other customers. Am i not a client or customer? Let's not forget I've been coming here for three years. So I'm not as important as the people in the lobby? I had scheduled an appointment for one of my cats, and had to reschedule. I called the day of my new appointment to let them know I would be 15 minutes late. I was the first appointment of the day. She then tried to say I would be "missing my entire appointment" so I would have to leave my cat there for hours until they can "get to her." But I was bringing in my second cat as well for vaccines in which you don't need an appointment. Both of my cats were supposed to get their last round of shots. I tried to tell her that it is difficult for me to travel with them on my own for several reasons, and this would complicate things for me greatly. She said my cats could be seen right away to get their vaccines but if I wanted to keep the exam and not be charged TWO FEES I would have to leave one of them their until they could fit her in. All because I called to say I would be 15 minutes late. Instead of being reasonable and helpful, she said I would be charged now 60$ cancellation for this appointment and the previous appointment that I had called to reschedule. But I was not canceling the appointment, I was only calling as courtesy to let them know I would be 15 min late. She insisted that if I don't bring my cat in and leave her there for hours and hours I would be have to be charged 120$ for in order to make a future appointment. It was absolutely ridiculous and I tried to emphasize that I cannot leave her there for hours and traveling is difficult for me with them and I was not canceling my appointment but to no avail. She then proceeds to make a comment which I feel was completely inappropriate and had no place in the conversation. So my cats were not able to go get the care they needed that day. And to make a new appointment for them to get an exam, they are going to try to gouge me for two cancellations. Unless I only walk in for shots, this is what I will have to do. Once more, I've been a client of this practice for three years, my pets had their surgeries here, it was extremely upsetting. From what I can see, she seems to have a lot of problems with her attitude and clients. read more