I have two indoor cats so we do not go to the vet often. Typically, our experience isn't great…read morebecause we go in for one issue and the veterinarian comes at us with a laundry list of things we need to do for our cat, in a very cold tone, which is overwhelming. That was NOT our experience here. Everyone was so welcoming and nice. The veterinarian was very pleasant to deal with providing options for our cat focusing on the reasons we came in. I am so glad we found this place and hope to call it our forever vet when our fur babies are in need of a visit.

For several years now, I have entrusted my pets to this veterinary clinic, and I refuse to go…read moreanywhere else. Like many pet owners, I've experienced other veterinary offices where it felt more about the money than the well-being of the animal. That is absolutely not the case here. This is the first veterinary clinic I chose to stay with because they genuinely care, not only about your pet, but also about you and your family. From the moment you walk through the door, you are greeted with a smile, kindness, and respect. The staff treats every client with dignity, and more importantly, they treat every animal as if it were their own. You can feel their compassion, their professionalism, and their heart in everything they do. It is rare to find a team that balances exceptional medical care with such sincere compassion and understanding. Their priority is clearly the health, comfort, and happiness of your pet, not your wallet. I wholeheartedly recommend this veterinary clinic to anyone and everyone. In fact, I would recommend them even to my worst enemy, that's how strongly I believe in the care they provide. Kudos to every single member of this incredible team. Thank you for caring, for having heart, and for making such a meaningful difference in the lives of the animals and families you serve.

Staff are very friendly. Doctor Jim and Doctor Jenni are…read moregenuinely kind people and very knowledgeable. The vet tech I had for my dog's appointment thoroughly explained the vaccines and answered my very random questions. Overall, a great experience and glad to know my dog is in great hands! Would highly recommend this vet for anyone living in the Southtowns. Also, I love that in their waiting room that have a bunch of headshots of dogs, cats, and even a guinea pig. They support local photographers too!

If you value the lives of your pets, take them anywhere else. They violated their Veterinary Oath…read moreand employ incompetent staff. Sure, they're polite, but they couldn't care less. RIP baby girl.

I came here ​​after I had a really bad experience with my first trip to a pet emergency in…read morerochester. They saved my puppy's life and communicated with me very patiently.(I'm a foreigner and I'm learning English.) Their charges are very reasonable too. Very patient and caring animal hospital with great doctors and nurses. My puppy is now healthy and lively again.

to add to the horrible experience- we called them to tell that we had to put our pet down and to…read morecancel our follow up appointment. they proceed to tell us that they mischarged us for bloodwork and we owed them money. so we had to go back into the hospital and pay them. used to bring all my pets here for years, will never be returning here.

I called to make an appointment. The receptionist was very annoyed at me, i could tell in her tone…read more Then I chose the date with her and asked her the address and she said it's on 20A. I asked for the full address she said it fast and told me she had a lot going on and cant be answering all my question and was talking to the vet in the background and said " she keeps asking me stuff, here we go" So I hung up cause she told me she was too busy. The vet called me back and left a message and told me not to hang up and I was rude for doing that and to never call his office again. Maybe he should train his employee on her manners and thank me for not yelling at her as she was treating me awful and I never spoke rude to her. So don't call on a busy day I suppose!

This place works miracles. I am not a rich person and what most of the western ny clinics want to…read morespay and neuter is absurd. You would think that with the growing population of cats in most populated areas the Gov't would offer relief, I know they offer lowered fees for people on medicaid or welfare, heap etc.. but what if your on the borderline. Your only resort is to take a small loan from your bank to have your cat spayed/neutered. The aurora park clinic is very inexpensive $80 for spay/neuter and that includes shots for rabies and distemper. Very professional and very polite service I highly recommend them to anyone with the desire to save hundreds when treating your pets health care

I have been taking my two cats to McClelland's for almost 10 years. Both of my cats were rescues…read more I am very happy with their care and treatment. I have seen compassion and care for families making that difficult decision for their family member (pet).

After getting a young kitten for the very first time, my mind was bombarded with questions and fear…read moreof the unknown. Thankfully, I was able to speak with the McClelland staff and schedule a new patient appointment with no problem. When we arrived, we were quickly greeted with a friendly welcome. All the staff members were attentive and courteous. Dr. Carrig provided a thorough exam on our kitten, while answering our questions and fully addressing our concerns. You can tell he is very knowledgeable, and passionate about his profession. We know we are in great care in his hands and look forward to many years of visiting McClelland! 10/10 for outstanding service!