Today was a sad day. My 16 1/2 year old cat, Benny, had cancer and had to be put down. The only…read moresaving grace was the absolutely wonderful and compassionate tech and doctors at Hamburg Village Vet. There was no rush, no pushing in a certain direction....just presented with the facts and then left it up to me to decide. Even afterward, no attempt to get out right away...given the opportunity to take as much as needed. The staff was caring, and, despite being down from losing Benny, the Office of Hamburg Village Vet made me comfortable and relaxed. A HUGE two thumbs up...thank you! Mark Jones

I am devastated to be writing this. I took my 2-year-old cat to Hamburg Vet for an emergency visit…read moreafter he stopped eating for days and developed a strange, unsteady walk. I was terrified for him and needed real answers. Unfortunately, in my experience, he didn't get the thorough care an emergency visit should include. They only felt his stomach for lumps and sent us home with liquid antibiotics and L-Lysine. They did not listen to his lungs, did not run bloodwork, and didn't recommend any additional diagnostics. I repeatedly expressed how worried I was, but I was told it was "just a cold." This gave us hope, so we pushed through stressful at-home treatments--pulling him out from hiding spots to give meds, force-feeding him for days, watching him get skinnier, and hoping each dose would make a difference. Instead, he continued to decline. When things got worse, I called back, desperate for guidance, and was told a vet wouldn't be available to speak with me until the next day. At that point, after other past negative experiences with this clinic, we decided to seek help elsewhere. We made another emergency appointment, this time with Eden Vet. We waited two hours to be seen, holding onto hope--but during that time, he passed away in my arms. The vet there told us he had liver disease, and in their opinion, the care he received at Hamburg Vet did not reflect the severity of his condition. I cannot express how heartbreaking it is to think that his last days were filled with unnecessary stress--for him and for us--because we were reassured he only had a cold. I feel that Hamburg Vet failed him when he needed them most, and in my experience, it caused avoidable suffering. I will never return to this clinic. I was desperate and needed help for my best friend, and I wish his final days had been handled with more urgency and compassion

I have taken all of my pets (cats and dogs) to Tillou since about 2005 or so. I even did a short…read moreinternship there while I was in Vet. Tech. school. I loved Guy. He was the kindest man and took amazing care of my pets and made sure to keep his prices unbeatable. He even took geat care of cats, even though he was allergic to them. Lol. I really respected him and his practice. My pets were only seen by Brett a time or 2 up until Guy retired. Brett was always rude, condescending, and arrogant. He spoke to and treated his father and staff that way too. I witnessed it several times as an intern and also as a client. The majority of the staff is fantastic. After Guy retired and Brett took over, things definately changed. The facility updates are great, but Brett seems to have gotten even more arrogant and rude. Also, getting an appointment is like pulling teeth. I feel like they have some sort of kick back agreement with OP Vet Hospital because that's where they always refer me. That place costs a small fortune and Tillou knows it. He is most certainly NOT like his dad. And the new vet is not so friendly either. Which is a terrible shame. Although they are still fairly reasonable priced, their prices have increased. I'm saddened and disappointed at the decline of care and compassion at Tillou. I believe it may be time to move on. I'll be happy to pay a bit more if it means I and my pets will be treated with respect and dignity. I couldn't get my sick dog in to Tillou today, or for 2 weeks at least because the vets are on vacation and they are so booked out. Of course, the recetionist referred me to OP. No Thanks. I found another Vet that can see my girl today. Of all goes well, I will be switch vets for good. This posting my decision is not because I was turned away today. It is a result of too many bad experiences with this place than good. It has been well overdue. I cannot be loyal to a business that no longer treats their clients/patients like they are respected and cared for.

I brought one of our cats here today after my wife had made an appointment with them, but her…read moreelderly father had a medical emergency and was admitted to the hospital the evening before, and she wouldn't be able to make it to the vet, so she asked me to go. My wife had prepaid, but either didn't hear or forgot to mention to me their policy where new patients NEED their paperwork present or, and I'm quoting, "You will be asked to leave." The kicker for me is that I was then told that there was no chance for rescheduling, and that I was effectively banned from their office. When I asked if that meant forever, she, seemingly with satisfaction, said yes, forever. I don't fault my wife at all for this, but do blame their ridiculous policy for distressing my wife, distressing our cat, and for taking our money with literally no services rendered aside from a bad attitude. The woman who had initially led me back to a room (before I was asked to leave) was rude and looked fairly upset and sort of angry that I didn't have the records on me despite my telling her that I was only the messenger. I called back after I had returned home, and was able to speak with the owner, who said there was nothing he could do, which, seeing as to how he is the owner of a small facility, is patently untrue. I know I'm not special, but the lack of any wiggle room, even after saying I didn't care about a refund and just wanted a new appointment, especially given the circumstances, is telling. Oh, and there is literally NO mention of this policy anywhere on their website. I will never recommend this vet to anyone, and what is really said is that i had heard good things about them, and was excited to have a new vet I thought I could trust. I know now thatbpatient relationships are last on their list, if on it at all.

We took our cat Ophelia here after being referred out from Rochester for a possible lymphoma. Staff…read morewas extremely professional - clinical without being unfriendly, sympathetic without being pandering or overbearing. Had to have her put down just this morning, but my brother and I have been driving back and forth at least twice a week for the last three weeks to get her care. They were *always* able to accommodate her immediately and *always* able to provide the best care possible, given the circumstances. I could not have gotten this level of emergent care from any vet hospital in my home city (believe me, I tried). To doctors Wajda, Kwiatkowski, and Carbone, as well as the many receptionists, desk staff, and techs who helped us from our first visit until the end of her life: thank you. Thank you for allowing us to give Ophelia the best quality of life possible for the short time she had left, and thank you for all the tissues (though you may want to spring for 2-ply in the future).

I had a really positive experience here after my cat ate part of his toy and had a blockage from…read moreit. I brought him in on a Thursday evening and was brought back within 5 minutes. Dr. krolczyk came in to discuss the plan of care. She was very kind, professional, and patient with us as she answered our numerous questions. They were very upfront about the cost which I think is important. Of course it was pricey, but what emergency vet isn't. I felt they were very kind and caring to both my cat and my family throughout the experience. My cat had to have surgery and was there for a few days and they were so good about calling and giving me updates. I would definitely come back here.

I have been taking my two cats to McClelland's for almost 10 years. Both of my cats were rescues…read more I am very happy with their care and treatment. I have seen compassion and care for families making that difficult decision for their family member (pet).

After getting a young kitten for the very first time, my mind was bombarded with questions and fear…read moreof the unknown. Thankfully, I was able to speak with the McClelland staff and schedule a new patient appointment with no problem. When we arrived, we were quickly greeted with a friendly welcome. All the staff members were attentive and courteous. Dr. Carrig provided a thorough exam on our kitten, while answering our questions and fully addressing our concerns. You can tell he is very knowledgeable, and passionate about his profession. We know we are in great care in his hands and look forward to many years of visiting McClelland! 10/10 for outstanding service!

Dr. B was always good with my pets. She retired in 2023. I missed all of them. My dog was (black…read moreLab) was poison 6 yrs ago and she pulled her through. We know who did it but can't prove it.

I brought my kitten there for the first time since I adopted him. I waited over 1/2 hour in my car…read moreto be called for him. They asked me if I had any concerns and I told them that hes been itching on the bottom of his chin on both sides. I wanted to make sure that he didn't have fleas (he's been an indoor kitten). They said everything looks good & they cut his nails down for me. Well they told me that on his paperwork from the adoption place he didn't have fleas. They never checked him for it. Wasn't too happy with this place. I'm going to look for a new Vet.

When my regular vet was two weeks out for an appointment I called EVC. They are a first come first…read moresee practice. I knew the wait time was going to be longer but needed to see a vet that day as my cat was very ill and I couldn't wait the week(s) when my previous vet and others could get me in. It was about 1.5-2 hours waiting - I was one of the first of the am, I would imagine as you get into the afternoon the wait times will be longer, but my pet was seen THAT day. This is perfect place if your pet has an acute problem. Dr. Tarrido and the assistant were extremely kind and patient with my very sick cat. Follow up visits were the same wait time but the staff is empathetic and knowledgeable. I was just there again today for another pet- I would recommend them if you can't wait many days or weeks for your pet's needs.

We gave been coming here fir 4 years now. The staff is friendly and knowledgeable. They are…read morethorough with their treatment.. The vet knows our boy and prompt with his care. The only drawback is the wait time, they can be busy.

Whoever answers the phone is disgusting. I've gone there for 20+ years with multiple pets. I called…read moreabout my dog not eating for a couple days and vomiting bile. She told me go somewhere else they were booked for the day. I pressed for just a short visit. All I got was a monotone response that they are busy and to go another vet. How pathetic. Andy

they botched my dog's euthanasia. a nightmare i cant escape…read more other costly errors, negligence, incompetence.

Moved to Hamburg recently and I have 2 dogs a mini Aussie and silver lab. Honestly I am very…read morenervous with any vet because I always feel like they are just trying to up charge you for things or medicines you don't need but that has not happened once here. The staff the vet tech and the veterinarian is wonderful ! We have had to come a handful of times for shots and checkups bc my dogs are very active and every visit has been exceptional!

Buddy was diagnosed with Pancreatitis on Monday, treated, followed up for shot #2 on Tuesday, and…read moreshot #3 Wednesday. He was also given a thorough exam as well as had blood work. It is an upbeat, friendly atmosphere, completely transparent! We will be life-long patients, due to the knowledge, the incredible care and compassion we have ALWAYS received from Dr. Schneible - and now have found with the 'new friends' - the staff and vet techs - at Boston Valley Animal Hospital. JUST TO ADD! The hospital has recently opened under new management. We actually followed out vet there because of the care and quality treatment we have always received... 'bedside manner' if you will.

Please read to the end for a special discount code on pet meds without a prescription. Be careful…read morehat they charge you for! I called when I arrived with 2 dogs and was 8 minutes late, under 10, and was told to wait because they took the appointment after me first. My 2 dogs were in and out in less than 10 minutes but when I got home I saw they charged $20, $10 each for a late fee. Also when I was at the office they told me starting next physical time they are mandating a $50 tick test per dog. I called them to inquire about what the late policy is before I said who I was and I was told anything over 10 minutes is $10. I asked why I was charged $20 if we were only 8 minutes late and our appointment was swapped with the patient after us. The receptionist then tells me anything after 5 minutes late they round up to $10, and anything after 10 minutes gets rounded up to $15. There is supposedly a note on their wall in the office but not on their website and they don't tell anyone about this not even me when I asked on the phone at first. Plus I had 2 dogs that saw the vet separately so how could both of them be late? I told the girl I was going to ask a lawyer if mandating a tick test and rounding up late fee times is legal and they sent me a termination notice from their office. I was also told that they had no proof that my dogs were taking Simparica Trio when I was at the office because I buy the meds from Canada Vet at a much cheaper price which I thought was rude. So here is the link with a discount of $10 for anyone who wants pet meds much much cheaper WITHOUT A PRESCRIPTION. Also Canada Vet has specials several times a year where if you buy a 6 pack of meds like Simparica Trio they will send you 2 for free with every 6 pack bought!! $110 for 8 chewable tablets and free shipping!!! I promise you won't be disappointed! https://manage.kmail-lists.com/subscriptions/web-view?a=Yf45FB&c=01FM4ADMNEM0DWH0MAWB6JDCBP&k=62a608b885a5afd35c5f14f92f9fda9d&m=01J2WZN7W8VAWKYQAVE4TPH5S7&r=32EPnhC6

We had our pup go their and at first everything was good but then we noticed they were charging us…read morefor stuff they were doing without permission. We went there for her to get updated on shots and then we found out that they charged us 500 for extra stuff we did not ask for.

No place i would be more comfortable boarding my two cats. They are so comfortable being there and…read moretreated so well. As im sure all cat parents know, cats are very particular. They dont like the ride over but settle in immediately upon arrival. It sets my mind at ease to leave them there.

I normally am not one to start a yelp page for a business, but I had to make an exception for the…read moreCat's Pajamas. I am utterly thrilled with my experience here. My cat was previously boarded at the vet due to his medical needs, but our vet recently stopped boarding on weekends and holidays. Enter the Cat's Pajamas. The staff is friendly and extremely attentive to my boy, Mr. T. He takes 5 doses of medicine per day and they take it in stride. The staff send almost daily pictures to me through the "Report Card" function and it puts my mind at ease. One of my favorite parts of the Cat Hotel is that they do not have your typical cages-- they are called "enclosures" and are huge. No more cramming my poor boy in a cage. They also let the cats out frequently to run around and explore and I know my boy loves this as well. My kitty is a sweetie, but very needy and I am so happy to have the Cat's Pajamas nearby. It is worth mentioning that there is always an open spot for Mr. T, even on busy holidays. Rates are reasonable and I would recommend this place to any cat owner!