I don't often leave reviews, however if this helps someone make a more informed decision than I did then the review has served it's purpose. I will give a synopsis of the experience, if you want more of the details you can see the official complaint I filed with the TN Real Estate Commission. We were relocating from out of state and due to work schedule and time restraints we found ourselves in a very tight time frame to get a house. I had 2 days to look at homes and was also a first time home buyer. I was told when I contacted VRS that they could not do any work for me until I signed a Buyers agreement with them. I explained I wanted to meet them first before signing anything but since I was in ID that would have to wait till I got to TN. I was told I wouldn't be able to use all my time because I would have to wait for them to set things up once I signed, so feeling hesitant and pressured we signed. (FYI it is not 'required') Signing that was a mistake. It gave them the leverage they needed to do a poor job and still get paid. I was not given the things they said they would do, we spent 5.5 hours the first day and 4.5 hours the second day after I was told I would have full days with them. I explained I did not appreciate the job that was done and that we would like to part ways and do the searching on our own. They would not allow that to happen, they required that I either buy with them, or get an agent that would pay them a referral fee to let me out of the agreement. The other option was wait until the agreement expired. Luckily we were able to find another agent who was not motivated by the money, and was willing to do the referral fee and we went ahead with them. Quite ridiculous that they wanted a referral fee, when I was the one who went to them in the first place, and I was also the one who found the other agent, VRS did no referring of any kind. It became very apparent that VRS was solely motivated by getting money. I was told several different times while with them that we should look in a different area than where we wanted to be, and or, spend more money. Based on information they said in the time that I was with them, and my overall experience and correspondence, I am confident they would not have had my best interests in mind when it came to price negotiations to buy a property and it was best to go a different direction then stay with them. If you have read this far, then you are most likely in a similar situation as I was and I would simply recommend finding someone who is more interested in making sure you are in the home you want rather than a way to get a commission. If they are requiring you sign some sort of agreement prior to doing any work with you or in my case even meeting you, learn from my mistake and look elsewhere. read more
