1. The elevator smells rotten; it's covered in pee everywhere…read more 2. There are no stairs to reach the lockers that are up high. 3. The receptionist on site is nice but the storage close at 5:30pm and the call center gives wrong information about this saying it close at 10pm and the website 7pm. 4. The callcenter said the ceiling of locker was 8", it is way smaller. 5. When I received my locker, it was completely dirty and full of trash everywhere. also you can see garbage in the corridors. I hope this place does regular pest control, because with how dirty it is, I'm worried my belongings might get infested with bugs. If these issues are resolved by the next time I visit the storage, I will remove this review.

If I could give 0 stars, I would. I started renting here in October of 2023. I had all of my items…read morefrom my home in Georgia in 2 of their storage units. I purchased a lock from their front office when buying these storage units. In July of 2024, I noticed my items were missing. My lifejackets, iMac computer, kitchenaid mixer and nespresso machine. I filed a police report notifying them that my items were missing. I also called the office of SROA in Berea. The manager told me that I did not have insurance and there was nothing she could do. Luckily I had a copy of the insurance that I had been paying for, for months. She then proceeded with my insurance claim. I have sent photos, documentation, everything I possibly can for months. Just last week they notified me that they would not be issuing an insurance claim because I did not have proper documentation. I'm not sure how I would have documentation when my lock was unlocked by someone and my items taken. I asked the office for video footage but they said their cameras rewrite themselves every 2 weeks and there was nothing they could do. I am not a person who usually has to write reviews like this. But this is a warning to all of you, please don't use this place if you like your items. I was in the process of purchasing my house in Northern KY when this happened. I had no other place for my items and they got stolen. I am very disappointed in the customer service and security of this place. I would not lie about items being stolen, who would want a set of used lifejackets, a 13 year old iMac, a 10 year old kitchenaid with a dent in it? Please do yourself a favor. Don't rent here.