I needed some smoke residue removed from my kitchen ceiling. I found Lightspeed through Google…read more Joe, the owner, I was very helpful and was able to schedule a time for him to give me a bid. The bid process was easy and Joe was very informative as well as professional. I asked about adding Services of cleaning my heater vents and dryer vent while they were here. Joe provided the bid information later that afternoon and I accepted. We were able to schedule the services quickly. Zack and Bronsyn we're also timely and very professional. They were able to get the job done and it looks great. I would definitely recommend crew at Lightspeed Restoration of Lexington!

I've used this company twice, both times for dryer vent issues. In the first location, another…read morecompany had failed to find the problem, Lightspeed did a great job. In the second location, they assessed the situation and gave it a quick "no problems" report. Very happy with the service and price.

I called to get an estimate to clean up drywall dust on my new construction home. I received one…read morephone call to do the intake and no one ever called me back.

Absolutely a horrible company. Never return phone calls. Leave us hanging two months before telling…read moreus they don't service our area.

Crooks. They try to charge for work not done and they often sue for damages expecting the customer…read moreto not defend self. Very unprofessional and inconsistent

I love Penny she is always quick at responding and her personality makes everything great and easy…read moregoing for me! I could not ask for a better team member to assist me with my work. Thank you DKI for all your hard work!

Thinking about hiring this company? Trust me, just don't…read more Anything that that they could screw up, they did. And in the end, they abandoned the job without completing it.

Dealing with this company after a chimney fire in February of 2023, may very well be the worst…read moreexperience I've ever had with any company of any type. They tried to charge me for services not rendered. They never returned thousands of dollars worth of property. The manager told me via telephone that he would make it right, after I discovered how much was missing. I formed a list and values of our belongings that were not returned and he did not honor his word, but instead accused me of lying, questioning each item on my list. Directives were not followed as they cleaned items they were told to leave. In some of the items they did clean, they caused fading. They also washed expensive clothing items that were dry clean only. They removed totes from storage that were immaculately packed, returning them jumbled with items from all areas of our 4000 sq. ft. home. Over 90 percent of the boxes they packed were not marked by room, nor were they even marked upstairs or downstairs. Some of those moving boxes had one item. I assume to get their box count. Another specific example of them getting their count for the insurance was a dust rag that had been cleaned and hung on a close hanger under plastic. Many of the items that were returned were broken. My husband and I are seniors and we hired this company in good faith. The work they did as "first responders" was criminal. I did not pursue financial restitution, because of the response I received from the manager. I just couldn't handle more stress. I would never hire them for anything ever again. I advise everyone to run as fast as you can to avoid doing any business with whatsoever.

Believe the hype. Nils came on time (early actually) walked the floors and gave me a quote on the…read morespot. He includes a 25% discount for new customers as well! And if I understand him correctly that's the same price he gives you if you ever have him come back a year or two later for a re-do. I don't think anyone offers that anymore to anyone. Within 2.5 hours our tile floors (and the very dirty grout) were cleaned and sealed. Sparkling really. Came back 2 days later for some touch up as the last thing he said to us was if there is anything we didn't like or wanted fixed to just call, that he stands behind his work 100% and it is so true... my wife says it's the best money we've spent in a long time! Can't thank you enough for a professional job. He even moves the furniture for god sakes! Very happy customers. Call Nils now!

My carpet is quality but 10 yrs old! I thought I'd have to replace it! First carpet cleaner 3yrs…read moreago turned my teal carpet dusty brown!!! Nils came on time! Educated, told me my guest house carpet needed stretching before cleaning or it would ruin carpet! Cleaned my house! I AM IN TOTAL SHOCK! got out dirty stains, food spot, walkways. I live with lots of exterior dirt! My carpets truly look teal & new!! You can't tell the walkway from the new carpet under couch!!! Truly amazing!!! I'm very impressed and it takes a lot to do that to me!! I'm telling everyone I know! Thank you!

Highly disappointed with their lack of business sense and continuity. Started well with them coming…read moreto my house and taking measurements. Then they must have gotten a better job and then Steve had someone from his team call to say he did not want to continue to assist me. Not even from Steve who never met me, his worker had to tell me. I don't trust them and I highly recommend you use someone else. They left me in the dirt on a Friday night at 9pm...

We recently sustained flood water damage from a recent intense rainfall. Finding immediate help…read morewas impossible, until our insurance agent recommended First Response Restoration. They responded to our needs within 24 hours, and drove 200 miles one-way to service our damaged properties. Their scheduling staff, management and service technicians were very professional and helpful. We would highly recommend First Response to anyone needing restoration services.