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Vetcare Ltd

5.0 (1 review)
Closed • 9:00 am - 12:00 pm

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17 years ago

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Pets at Home - From website

Pets at Home

(3 reviews)

We've all seen those adverts that try and make us feel guilty about not giving out pets enough toys…read moreor gourmet food. Well, they work. Gosh darn it. Yes, we're a nation of pet spoilers and no doubt there lurks many an obese cat or behaviourally dubious dog in many a semi-detached house, but at least these fellows are making a bit of money out of it. It's the place to find all those bits and bobs you can't get in supermarkets, but what really shines in Pets at Home is the availability of small pets. Empty your mind of all those sinister pet shops with poor, suffocated hamsters squeezing against one another and pressing their little paws up against the glass, longing for respite. At Pets at Home, wellbeing is the operative word. Little rodents can be bought here, as well as fishies, hutches for the bunnies, gifts, food, wholesome treats, reptile food (it remains to be seen whether there's a crossover here with the rodents for sale...), stuff to keep the wildlife happy in your garden and even every product you need to help raise your own chickens. My own chickens. I will do this one day, simply because every chicken owner I've met has testified as to the quality of the eggs. If you're paying a visit to the Trafford Centre and love your pets, definitely pop in here. It's a trip out as well as supply gathering.

I have to say once you look past the polish and chain ideal you will find a store after only one…read morething, and its not your pets welfare. They give you bad advice and have fish that die on you after a week. Sure the pets in there are cute but you just wanna save them from the misery they must be suffering. Will not shop here again unless I'm desperate and even then I will be passing out cards to Urmston Aquatics. Avoid!

Urmston Aquatics

Urmston Aquatics

(12 reviews)

For a small business they sure don't let it show through their vast knowledge, huge stock of…read morewhatever you could possibly need for an animal and the pets themselves! Thoroughly enjoyed looking around at this place before seeking help from the people that worked there about my boyfriends axolotl and the new tank he needed advice on. They provided excellent advice - better than some chains - and helped by testing the water from the tank. Bought some cool ornaments for the tank at decent prices! Check this place out!

AVOID AT ALL COSTS!!!! Bought an auto feeder online and…read morewhen it arrived we tested it (out of the tank and over paper) to ensure we wouldn't be over feeding the fish, however despite following the instructions, the difference between two particular settings was huge which led us to believe it wasn't working properly or wasn't fit for purpose as none of the settings were in any way useable. I took it into the store today to return and was greeted by the most patronising and unhelpful man. When I explained the issue, he decided he would show me how to change the settings, I explained I already had done all of that and calmly explained the issue again. He then proceeded to continually tell me it couldn't be returned as we'd tested it (not sure how anybody would go about setting up an auto feeder without testing it). He then said it couldn't be returned because Juwel wouldn't give them any money back if it was ok. I explained again that I don't think it's fit for purpose and asked if we could test it there and then so he could see what I was talking about, to which he said no and continued to tell me he couldn't help/it couldn't be returned and he didn't know what else to say. Admittedly I did ring my husband at this point and was so angry at being patronised and the absolute unhelpfuness and attitude of the gentleman that I did swear to my husband whilst on the phone. The gentleman then told me I can't speak to him like that (he could clearly see I was on the phone and not directing my conversation at him) by this point I gave up and left the store. I totally understand that there are certain policies in place but he refused to even test the feeder to check if it was working as they 'have sold hundreds and never had a problem'. The complete lack of customer care is appalling and throws into question whether or not they are following any distance selling regulations at all given I was not allowed to return an item I feel is not working as it should!

Vetcare Ltd - vet - Updated October 2026

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