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    Versatile Insurance Planners

    3.7 (3 reviews)
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    USAA - Rat droppings in the closet, below my mom's clothes

    USAA

    (1.8k reviews)

    USAA Auto Insurance took $500 off my 6-month premium!…read more I'm a 42-year USAA member, and I recently retired. My financial advisor suggested I call USAA and ask for any available discounts. He said "speak to a live agent!" Don't use the chat box with Ai, or any computer automation. So I spoke to a live agent, and she went through my policy looking for possible discounts. The big change was.....predicted annual mileage. If you stop working, you don't have a commute. Less miles driven = less chance of an accident. $500 discount? Yes, I'll take that.

    RE: Claim Number: 0024332561…read more I am requesting MEDIATION because my roof replacement claim was denied by USAA on April 14, 2026. On February 21, 2026, I submitted a USAA Property Claim for roof replacement and stained ceiling tiles in garage and hallway from leaking roof. All requested documents were submitted to include pictures and receipts for removal of tree limb that fell on the roof on April 15, 2020, and pictures of water-stained ceiling, however, my claim was denied for roof replacement but approved for water-stained ceiling repair in garage and hallway, which was caused by a leaking roof. When I requested a reason why the roof replacement was denied, I was not given a CLEAR, CONCISE, or DIRECT answer other than the following, "yes there were several ridges," and nothing more. When I requested a copy of the "roof inspection report" from the USAA inspector, I was denied and told the following, "The report is considered proprietary information for USAA." I have faithfully been paying my premiums monthly for Auto & Property and has not missed a payment over the past 40 years, however, USAA has a problem honoring claims filed by veterans, especially 100% service-connected disable veterans. The roof is 15 years old and leaks, however, USAA does not want to honor the policy I have been paying for since purchasing the home in 2017. *VETERANS AND VETERAN FAMILIES BE WARE! USAA IS A CORRUPT COMPANY THAT MARKETS TO VETERANS, HOWEVER, THEIR ACTIONS HAVE PROVEN THAT THEY ARE DISHONEST, DECEIPTFUL, AND CORRUPT! THEY WANT YOUR BUSINESS AND MONEY BUT DOES NOT WANT TO PAY LEGITIMATE CLAIMS.* *PLEASE conduct your research before selecting USAA as your Auto or Property insurance company! They are not who the claim to be and DO NOT CARE ABOUT VETERANS as they profess! All they want is your business and your money, however, when you file a legitimate claim, they either deny you outright or avoid paying you what your claim is worth! There are many other companies that offer a better product for less money and will treat you the way you deserve to be treated as VETERANS!

    Tom Shallue - Add a caption

    Tom Shallue

    (8 reviews)

    Came across a Reddit post about how important it is to have a trusting independent insurance agent…read morethat works in your best interest. I knew I had to come give Tom a big shout out. Tom helped us with our HOI a few years ago when we first purchased our home. Tom was great in going over the questions regarding our home and the coverage we should have. The conversation felt easy after the whirlwind of home purchasing. Our experience with Tom was probably the easiest and most stress free until we got the keys to our house. Recently we needed Tom to help make an update to our HOI policy. I sent an email and left a voicemail, Tom phoned back quickly and got what we needed taken cared of. This was such a win, since we really haven't had to chat since 2019. I highly recommend Tom for your insurance needs. He really is awesome to work with here in Austin, TX!

    I was in the process of moving out of state and I was fortunate to find Tom. I had no idea what…read moretype of coverage I would need in Austin and I picked up the phone and called Tom. Within a few minutes, I was certain that I wanted to do business with him. He explained what type of coverage I would need. He did a thorough comparison of many different insurance companies and when it was complete, it was easy to make a decision as to what insurance company would work best for my family. I have never used an insurance broker in the past, but I would HIGHLY recommend using Tom to help you shop around for the best coverage. Tom was easy to work with, professional, knowledgeable with a great work ethic. thank you kindly.

    Versatile Insurance Planners - insurance - Updated May 2026

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