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    Veronica Skedd

    3.5 (2 reviews)
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    2 years ago

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    8 years ago

    Dr Skedd is wonderful. She knows how to listen to her patients and address their needs with great expertise.

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    Port Orchard Natural Medicine - Rachel Robertson, ND

    Port Orchard Natural Medicine

    3.4(7 reviews)
    1.3 mi

    I love dr Robertson and her staff. This office has helped me so much over the last year. I was…read moredealing with an imbalance with my hormones that were being ignored by my doctors do to my age. Dr. Robertson recommended tests to pinpoint the problem and start a treatment plan that made a tremendous impact on overall wellbeing.

    I have been a patient of Port Orchard Natural Medicine for more than five years. I have given this…read morepractice chance after chance because I genuinely wanted to continue trusting the people I had trusted with my health for years. Unfortunately, I have reached the point where I can't. This isn't about one bad experience. It is the accumulation of billing discrepancies, medication delays, lack of follow-up, and--most concerning--repeatedly being confused with other patients. I was specifically quoted $400 per month for my medication. Instead, I discovered I had been charged $450 per month for several months. When I questioned it, I was told it had never been $400. Fortunately, I still had the texts. I sent screenshots of THEIR OWN messages clearly quoting me $400. After I provided the proof, I waited for someone to simply acknowledge it and make it right. No meaningful response. No explanation. No reconciliation. That was really the final straw, but unfortunately it wasn't the most concerning issue. Recently, my medication was approximately three weeks late because I was told there had been a fire at the lab. Things happen--I understand that. What I don't understand is why I had to call the practice after my medication was already late to find out what was happening. Apparently, they didn't know about the problem either until they looked into it after I called. For a medication I was paying $450 a month to receive, I expected better oversight and communication. I was offered one complimentary semaglutide injection to get me through until my medication finally arrived. Then I went to a new provider. I learned that what I had been receiving was considered a very low/micro dose by my new provider. That was incredibly frustrating to hear. I had successfully lost approximately 70 pounds, but had been stalled for nearly two years. During that time, I had even been told after a body scan that I should lose another 20 pounds. We discussed increasing my dose and I was told doing so would not increase the price--yet I was already paying $450 per month. It left me with a lot of questions about exactly what I had been paying for. There were other issues as well. After losing approximately 70 pounds, I was actually excited to repeat my bloodwork and see whether my health markers had improved. I had to specifically request the labs, paid to have them done, and then discovered that having the results actually reviewed with me would require another appointment costing approximately $200. I can look at numbers on a lab report myself. I wanted the medical professional who ordered the testing to explain what those numbers meant for my health. But what bothered me most was repeatedly being confused with OTHER PATIENTS. I received communications about medications I hadn't requested, dosages that weren't mine, appointments I hadn't made, and procedures I had never discussed or authorized--including an appointment confirmation for HRT pellet therapy that I absolutely had not scheduled. After being a patient for more than five years, this wasn't just annoying. It concerned me. Last month, after being confused with another patient more than once regarding my dose and appointments, I was genuinely upset and in tears. I explained what had happened. The response I received? "Got it." No. At that point, I didn't feel like they "got it" at all. When someone trusts a medical practice with medications, hormones, lab work and their health, getting the RIGHT PATIENT, the RIGHT medication, the RIGHT dose, the RIGHT appointment and the RIGHT price shouldn't be too much to expect. Before posting this review, I gave Port Orchard Natural Medicine yet another opportunity to address my concerns. I sent them their own messages documenting the $400 price I had been quoted and gave them time to respond and make it right. They didn't. That's ultimately why I'm writing this. I'm genuinely disappointed because I remember when I felt very differently about this practice. I stayed for more than five years for a reason. But somewhere along the way, I stopped feeling like a longtime patient whose care mattered and started feeling like a monthly charge. I won't be one anymore. ( After I provided a screenshot of the practice's own $400 payment request and asked when I had been notified of the $450 charge, I received a response discussing my weight loss and suggesting that I held 'ill will' toward the practice's success. My billing question was not addressed".)

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    LIBBE Open Colonic System

    Suzanne Fiala, MD

    Suzanne Fiala, MD

    2.8(16 reviews)
    0.5 mi

    Lately a disappointment. If you need to schedule an impromptu, urgent appointment (with in a couple…read moreof days)...good luck with that. We have tried calling her every day to see if a slot has opened up to no avail and have been instructed to go to an emergency room or urgent care center if it is truly that serious by the medical assistant who answers the phone (!). Also, she works only 3 days a week and one of those days is usually a half day. My old family doctor in Illinois worked 5 days a week, was a mother of a newborn, and a toddler, managed (somehow) to fit an appointment with my elderly father within 24 hours and visit him when he would have to be hospitalized...and if she couldn't do it her partner would cover...who was also an awesome doc, now that I think about it. Needless to say we are looking for a new doctor that can help us when an emergency arises. It has been a rough two weeks and my wife urgently needs some attention.

    I have been a patient of Dr. Fiala's for a few years now and would highly recommend her. With some…read moreother doctors I have felt like they are in a hurry to get to the next appointment but Dr. Fiala has never made my appointments feel rushed and seems to really listen to my concerns. When I have needed an appointment at the last minute, it is rare that they can't fit me in withing a day or 2. Also, being a "self-pay" patient, I find her to be very affordable for my general health care. I have had a few issues concerning billing and communication but they have always been addressed promptly and politely. It may be a medical practice but I understand that it is also a business and there will occasionally be employees who are not as polite or possess great customer service skills. A polite letter or email directly to Dr. Fiala citing these concerns has always resulted in a positive response. If you are in the West Seattle area and are looking for a caring doctor in your neighborhood so you can avoid the frustration of I-5 traffic, give Dr. Fiala a call.

    Eppel Family Medicine

    Eppel Family Medicine

    2.6(18 reviews)
    0.0 mi

    Avoid this place. They have no patient portal. Dr. Eppel is nice enough but very opinionated and…read morepreachy, and the things he preaches about are questionable. He has an outdated approach to whole-person care, and doesn't tend to consider that you've lived in your body longer than he's been being consulted about it. Regarding medication management: Best case scenario, they have a lack of knowledge about the legal requirements surrounding medication management. Worst case, they were exploiting my need for a mental health drug to get me in for office visits and expected me to be ignorant of the laws, which I am not. (THERE ARE NO REQUIREMENTS FOR REGULAR FOLLOW UPS) that is a DEA suggestion. A single in person visit within 6 months is required ONLY if prescription was issued via telehealth. Do your research, know your rights.

    Our Dr went to a membership type and so we had to change. I made appointments back in July for…read moreOctober 21, I made numerous phone calls to check in once we hit September. No return phone calls. I Strike 1. went into the office and the office manager was at the front desk. I asked her why they did not return phone calls she was iffy on her answers. Strike 2.She did change our appointment to the 7th. Hubby showed up for his. They had moved his appointment to the 8th strike 3 , no notification. I went in to ask why and they had canceled both of our appointments. Strike 4 . Please don't waste your time with this office they are truly unhelpful and poorly managed.

    Veronica Skedd - naturopathic - Updated October 2026

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