This is the worst company I have ever dealt with in my ENTIRE LIFE!! I have been trying to get a…read more$10/month water cool moved accounts for 3 months. Multiple calls since July. I either get transferred 6-7 times, disconnected. Or told we migrated systems so "your account is just not showing up" I emailed customer support and received no reply. DO NOT WORK WITH THIS COMPANY, THEY DO NOT RESPECT YOUR TIME OR YOUR MONEY!!!

What a joke this company is…read more I will start by saying the delivery drivers are fantastic, great and helpful people. The administration, however, do not have the slightest clue on how to operate a business. When I 1st signed up for home delivery, I took the account number that they gave me and registered my online account. They had my address as a business in Quebec. Huh??? It took me close to a year to get that straightened out. Then, the empties were not taken away for 5 months. I called to make sure they would get picked up on the next delivery. They did pick up 10 empties but dropped 10 full bottles. I had to cancel delivery for 6 months. I also removed my payment information from my account as I could not afford to have the full amount taken all at once. I paid off the bill over 3 month. Once that was all settled up, I arranged for deliveries to resume. It went well for a month or two, deliveries were made, invoices sent and I paid them off. Then, one day, I received an invoice, I went and paid it as I usually do, but then they tried to take a payment and it was rejected. (Because I had removed my payment information a year ago.) I had already paid the bill but they locked my account and stopped deliveries. It took me 2 months to get this fixed. They had even sent me an invoice with a credit of $24.01 which I had to forward to their accounting department. I also sent them a screen-shot of my bank account showing the payment. I asked them if they needed any other information to be able to figure out their own accounting. Delivery of my water is SUPPOSED to happen in 3 days. Let's see what happens. I also just received a new invoice today, without the $24.01 credit and showing a zero balance. (Hmmm, ok, better than having to pay a bill that I already paid I guess.) I was told that the payment went to the wrong account so I went to my bank account to make sure I had the account number correct and wouldn't you know it, it WAS! It is a shame that I like the taste of this water so much because I would not hesitate to stop deliveries all together. In conclusion, I do NOT recommend Canadian Springs deliveries in the Kamloops area AT ALL. Save yourself the headaches and get it from Safeway.