Great experience at Phoenix Gold & Silver! The staff was friendly, helpful, and made the whole…read moreprocess easy. The selection was amazing definitely a lot to choose from. Their prices were much better than other pawn shops I checked out. Definitely worth stopping by!

Jess was very nice both in the phone and when I brought in my items. She paid me a fair amount and…read morewill go back there again.

Very personable staff and a large selection of very nice jewelry! I enjoyed my visit and left a…read morebit poorer! Nice place and I will be back again.

Need your jewelry fixed and want it done right, go here in Spring Hill, FL! Great prices and great…read moreservice! I had a diamond fall out and needed prong fixes and needed brought back to life! My ring looks brand new as when it did when I married my husband almost 19 years ago! You can tell they take of your items as if it was theirs so nothing, but the best is expected and that's what was delivered!! Any future needs we know where we will go and know we will be beyond satisfied every time!! Thank you again for your outstanding customer service and making my ring beautiful again!

Friendly staff including Mimi and the Manager We took our…read moreengagement ring to be resized We was expecting to get it back and that just be it. Nope they went above and beyond the call Very friendly polished the ring and made us feel as if they had known us for years. They have a massive collection and are willing to do whatever it takes to make you happy. Thanks again, you guys are amazing .

Do NOT sell your jewelry here or buy anything! They will offer you pawn shop prices and over…read moreinflate the jewelry they DO sell!!! Go to a reputable jeweler like Associated Jewlelers in South Tampa where they have amazing prices and an awesome selection!!! This place wanted to give me $700 for a Sapphire Diamond Cluster ring that I paid $1900 for at Associated Jewelers!! They're con artists! Don't pay retail mall prices and DON'T sell your jewelry here!!

The caring and meticulous employees will go above and beyond to give you the care you need in…read morefinding or repairing your treasured jewelry. My husband gave me an anniversary ring for our 40th, which needed resized. They resized it while I waited then two days later, after I lost a diamond out of the ring, replaced it and righted all the prongs for free, while I waited. Lovely people who truly understand customer service!!

I had a piece of jewelry custom made. Justin did an awesome job. When I saw it, I was amazed at…read morehow beautiful it is. The people there are so nice and helpful. Thank you so much for the great customer service and making me an heirloom piece.

I have entrusted David Reynolds with jewelry repairs, the restoration of treasured pieces, and…read morecustom designs for the past several years, and the experience has been exceptional from start to finish. Sean has been incredibly helpful, patient, and knowledgeable throughout every project. The craftsmanship and attention to detail are truly second to none. Every piece I have brought in has been beautifully restored and brought back to life, and with each custom design, my vision was not only understood, but executed flawlessly. T. recently created a custom ring for me using several sentimental pieces of my own, and the result was exactly as I had imagined. The design was intricate and delicate, thoughtfully curated with remarkable attention to detail while still preserving the meaning behind each piece. He transformed something deeply personal into a timeless ring that I will always love and cherish.

I never write bad reviews but I would NOT recommend David Reynolds Jewelry based on my experience…read moreand wish I knew their unprofessionalism before going in. I came in to have my rings resized and soldered together. On my first visit I didn't realize the work would take about a week, and since I had upcoming travel, I came back to drop the rings off on a second visit so there would be enough time. On that second visit I was quoted roughly $100 more than I'd been quoted a couple of weeks earlier for the exact same services, with no explanation for the increase. I was told it would take a week. A week later I called to check on my rings and was told it would be at least another week -- even though I had specifically dropped them off early because of my travel dates, which I'd made clear. On the phone, they acknowledged their mistake and offered a discount to make it right, but the "discount" would have been applied to the already-inflated second price, so it didn't amount to much. When I came in at the one-week mark to pick up my rings, no work had been done to them at all, and no one even mentioned the discount they had promised over the phone. On top of that, throughout both visits I felt very rushed. They didn't even size my fingers for the resize when I initially came in, and they forgot to note the soldering on my receipt -- I had to go back in person the day I dropped it off to confirm it was included, which it had not been. At that point I left with my rings and no services performed, because I simply didn't trust them to handle the job. Between the pricing inconsistency, the repeated delays, the unfulfilled promise, and the disorganized and rushed service, I would not recommend this jeweler.

I just moved and discovered a box of old coins and some proof sets. There were a couple odd gold…read morecolor coins, no clue where they came from. Cameron at Bob's worked with me to evaluate and appraise the coins. He was very nice, took time to explain the coins and values that he assigned to them, which I appreciated very much. At the end I came away with a nice check. And those two odd coins? GOLD! I had no clue. I like doing business with honest people!!! I don't have any more coins, but they have a great selection of jewelry, so I'll be going back!

I visited Bob's Coin & Jewelry today to have some sterling silver looked at and ask a few…read morequestions. Unfortunately, the woman who assisted me was short, dismissive, and seemed completely uninterested in helping me. She rushed through the interaction, didn't properly answer my questions, and made me feel like she just wanted me to leave. She also told me they don't pay spot price for .925 sterling silver, even though I have sold silver there several times before and was paid based on the spot price. When I tried to question the inconsistency, I still didn't receive a clear explanation. I have been a returning customer, which made today's treatment especially disappointing. I left feeling unwelcome and will not be returning.

Unethical. Friend went to sell a 14K gold large cross with diamonds and a 14K gold chain. The…read moreowner gave him $100 without doing a scratch test and checking the diamonds. He obviously knew the value of the item. He sold it for $795. Good job taking advantage of someone, very impressive. Congratulations on your honesty,

Great watch repair! Nice to find a real watchmaker locally! Excellent work, fair price, I will…read moredefinitely go back.

Amazing and quick service. I got my platinum ring size down and got it back quickly. Definitely…read moreworth the money. Thanks again!

I've had a lot of good experiences at Franklin Jewelers. I had stones made into a gorgeous necklace…read morethat they designed for me that I love.

Amazing service and fair to deal with. I had a great experience dealing with the Gold and Metal…read moredepot! Friendly staff greeted me like family when I walked into the store. They offered me a fair deal on the gold coin I wanted to sell. So good, I couldn't and didn't even need to haggle with them. I enjoyed my experience and they have a lifetime customer. They also have lots of interesting merchandise throughout the store. You have to visit and see their selections. When I want to buy or sell, this will always be my first choice! Good job guys!!

Customer service!…read more I've had pleasant experiences before here so I'm giving two stars. Today I went in to buy a chain and a gold bracelet and had a terrible experience. A disheveled young girl was assisting and had a nasty attitude. I asked for pricing and she gave me a higher price than the previous day. I said no thank you, I'll come back another day. She called for some young guy to ask about prices and he gave an even higher number per gram, showing inconsistent prices based on the employee you ask. My mother asked how the diamonds work and the young woman said I'm not getting into that because he just denied me. So I said "you can't answer her question because I didn't buy from you? What's your problem, what are you giving attitude for? She responded are you serious right now and then asked to get some boy out who came from behind the counter, not to de- escalate or actually give some customer service but to ask us to leave. He's apparently the owners son and couldn't provide any service or consistent pricing. If you see an older white gentleman or an older guy with jet black hair, buy. If you see children who look like they have trouble speaking to people, leave! Very disappointed considering I was going to spend 2500 on a silver chain and a gold bracelet. Wish I bought it yesterday but now I doubt I would be back again. Lost a repeat customer today.

I truly believe that honesty and integrity are the most important values in life, you either have…read morethem or you don't. Today's modern age of social media and those that encompass it make it harder and harder to gauge folks, and you never really know who and what people are until meeting them in person. Sure, they may have that impressive resume and cover model photo on their profile, but how many stories have you heard from friends or family that have been on those infamous online "dates" thinking that they were going to meet Brad Pitt or Jennifer Aniston only to find out that they were really having dinner and drinks with Gilbert Gottfried or Rosie O'Donnell. I mention the above only to set the tone for what I experienced a few weeks ago, as I was taken to school so to speak while being introduced to an industry I knew little about. Unfortunately for me, my job was outsourced overseas (for the third time) back in July, and I've had an extremely difficult time trying to fInd something equal to my old position since then. Because of this circumstance, I've been struggling financially and had to make the difficult decision to sell a family heirloom to make ends meet. I'm only being brutally honest because I have the feeling that I'm not the only one who has had to deal with this predicament, which is why I wanted to go into such detail with this review, so that others could benefit from my experiences. The heirloom in question was my mother's diamond wedding ring, and because I wanted to get as much money as I could for it, I wound up doing some extensive research to ensure I knew what I was getting into. Believe me, no research will help as you have to get your hands dirty. The internet is full of websites promising you top dollar for your diamonds (80-90% of value), and they'll even pay for the shipping and insurance on it, but I just don't trust sending my valuables to strangers, especially these days, and worried that not only would they low ball me but possibly send me back a fake if I didn't agree to their terms. With these thoughts in mind, I decided to go local here in the Tampa Bay Area, and after a deep dive on Google, mapped out what would be an epic 2 day journey. My YELP friends, nothing could have prepared me for what I encountered on my escapades through Tampa's diamond brokers. A couple of the businesses seemed to be legitimate, but they were definitely in the minority, as most of the establishments in this area are just plain sketchy. Every experience began to mirror each other as they would begin with the traditional cordial greeting, thinking initially that I was there to make a purchase, but the second I explained that I was there to sell them something the mood instantly shifted to that of a Used Car department. It was as if each business had the exact same script to read from when it came to why they were offering so little for my mother's diamond. To be honest, they were insulting and just didn't give a damn, the complete pawn shop experience. Only one business in this entire area was pleasurable, and you would be insane to go anywhere else. The Terry brothers at Meridian Diamonds are the very definition of integrity and honesty. Scott and Jonathan made me feel extremely comfortable because they did an incredible job of explaining every minute detail of my diamond, as well as the value of each specific characteristic and the existing market trends. They never made me feel inferior, even though they could talk circles around me with their breadth of knowledge and experience. They took their time with me, and gave me a crash course in the diamond business, and in the end, they also gave me the most money than any other place in the area. To say I really enjoyed speaking with them is an understatement, and I guarantee you will have the same experience. If you're looking to buy or sell diamonds in Tampa Bay, take my word that you don't need to go anywhere else. Just an amazing experience overall, beyond five stars.

I took 2 family estate pieces to Meridian and received a quote vs what 2 'competitors' quoted…read more Scott and his brother were both extremely knowledgeable about my rings as well as what the market would offer me and why. Needless to say, Meridian gave me a very fair price for my rings, and I would recommend them to anyone looking to sell and/or purchase. Looking forward to returning to purchase one of their stunning pieces! Well done! B Heros