Kerrington was amazing, she provided excellent customer service and made my phone beautiful again.read more

Super friendly and knowledgeable staff and their prices are very competitive. I will definitely go…read moreback to this store the next time I need a phone repaired. I recommend this business.

I got a promotion for new phones, went to the store to turn in my old phones - long story short: my…read morefirst bill comes in at 25.00 more than they quoted me - turns out - the loyalty discount ended?! is that why I got a discount? then my next bill comes I notice one of my phones are NOT being discounted for the promotion! then I find out when i turned in phone, they put wrong EIM number towards the wrong trade in PHONE!! NOW they can't fix it!! talked with the store manager Paige - had to make an appt - the meantime, she's "working on it" - the next month I get HIGHER bill! went in store - Paige isn't there - made another appt - went to the appt - Paige left already!! made another appt - Paige is in a meeting - meanwhile my bill is going up more! I am paying 75.00 more than I should when they quoted me and NOT one Person at VERIZON store can or will do anything! called customer service tried 3 times already - This round the rep says the promotion went thru - I will see when my next months bill comes - DO not go to the Verizon store for any technical help if you went thru customer service for any promotion! they will jack up your bill!

Verizon store in Pueblo , please stop saying Verizons 5G Home internet will be ready by end of…read moreyear. it's now year 3 and still not here. but every time i ask the store says should be by end of year. if you don't know just say so, or Verizon give your people the info to let us know. thanks Andy

Laura and Ilene were fantastic in assisting me in the purchase of a few iPads for business use…read more This location continues to outperform other locations in regards to their customer service.

I have been an ATT customer for many years, but decided to switch to Xfinity due to terrible…read morecustomer service. I called on Saturday to let ATT know I was switching and was given a code, and told my phone would be unlocked by yesterday. I went to the Xfinity store twice yesterday and was told my phone was still locked and they advised I go to the ATT store on Highway 50 for help. The greeter immediately upon my saying I was switching to Xfinity, treated me very abusively, refusing to help me. There were 4 employees standing around that he could have referred me to. He told me it would be days before my phone would be unlocked very sarcastically. I asked him why they couldn't look up my account and call someone to unlock my phone, all he did was argue with me. He finally put me on a phone to call ATT and I waited for over 10 minutes, no one ever answered. When I asked to see the manager, I was told he had just left, which I did see someone leaving. He knew I was upset and could have tried to help. The greeter then said that the manager said to "throw" me out of the store if I didn't stop complaining. All I wanted was help, which they refused to provide. One of the employees said for me to "get online" to resolve the issue, I couldn't get online because my phone was LOCKED! The greeter continued his abuse telling me it was Xfinity's fault! Finally I left and went back to Xfinity where they once again were kind and allowed me to use one of their phones and directed me who to call at ATT. I finally got through, and learned my bill for $90 was a day late and the reason for my phone being locked. I paid my bill, which I easily could have done at the ATT store had they only taken the time to look up my account. This morning I called and spoke with the manager JORGE, who was also very rude and demeaning, hanging up on me twice, refusing to give me his SUPERVISOR'S NAME. NO ONE SHOULD EVER BE TREATED THIS WAY. I AM OWED AN APOLOGY FROM THE STORE MANAGER, AND WILL CONTINUE TO CORPORATE HEADQUARTERS UNTIL I RECEIVE ONE. DISGUSTING AND DISGRACEFUL TO TREAT ANYONE THIS WAY, ESPECIALLY A LOYAL CUSTOMER FOR YEARS, AND THE VERY REASON THEY NO LONGER HAVE MY BUSINESS.

We were looking for a good deal on a 50" smart TV. We looked around for about 10 minutes, then a…read morefemale employee asked us if we needed help. She was knowledgeable and explained the differences between Roku, Xumo, FireTV and LG. We ended up getting a pretty good deal on the LG, which was easier to navigate than the other TVs, as that is what my father and his wife are used to. The store was clean, we felt the service was good and there were handicap spaces conveniently located in the front of the store, no complaints.

once you leave the store there is 0 way to talk to a human and ask a simple question , its all AI…read moreand phone tree hell from there