I cannot express the level of unprofessionalism that I encountered at this store. I came in to get a prepaid phone my grandparent's purchased fixed or replaced. The two salespersons that I talked with did not offer any options to help nor assist me in the problems, instead referring me to call the Verizon Customer Support number.
I came into the store because the company's customer support was a joke. Before coming to the store, I had to search google to find a working number for company, and then took several tries before I was able to get assistance to help me activate a Prepaid phone. When the phone did not work, I went into the store for help, and received none.
They did not really even attempt to help me with my problem, never offered assistant with my phone, and never offered to reach back for a manager to see if they had more ability to help with our problem.
I would never recommend this business. I hope to never have to come back here again. read more