Absolutely the worst customer service we have ever received. I am a long time customer with Sprint/Tmobile. My husband thought it would be a nice gift idea to get all of us new phones and switch to Verizon. WOW HUGE MISTAKE. Happy mothers day to me and my mom. Gave her new phone today sent her to Verizon in Reidsville NC to activate it and transfer over her contact info/photos. She was working with David Johnson. She left her phone there with him for 3 Hours. Now granted she is an elderly lady in her late 70's had to get a ride from her neighbor to phone place. David told her that there is a 50 fee to activate/transfer her photos, contacts. She left phone there and called me right away. I live in Charlotte and was at work at time when all this was happening. I told her no mom you don't pay anything to activate and transfer ur info. We didn't pay anything at Concord Mills location Quincy just transferred everything over and walked us thur the process. Easy breezy. They just plug in the two phones and port everything over. So she said no David says I gotta pay 50. So I called that Reidsville NC store to speak to a manager. No manager on duty he said. I proceeded to ask for a Dm number. The guy on phone said he didn't have it. But then tells me he can have his manager texs me when he comes in. I told him I need to speak to ur manager right away. I told him the suitation my mom's phones are there getting switched over. She needs her phone up and running the is a elderly lady, heart patient, has had a stroke a few months ago. I actually tracked down the manager info and called him at another store. His name is Monty. He apologized for David behavior and said David should of just activated and transfer everything over at no charge . He said he was gonna to call store. Now it's 3 hours later. Mom gets neighbor to bring her back up there to pick up her phone. Guy at counter told mom here is ur phone. She looked at phone and NOTHING WAS DONE. HE DELETED THE TRANSFER STUFF HE WAS DOING WHEN SHE LEFT STORE TO COME BACK IN 2 HOURS LIKE HE SAID. AND TO COME TO FIND HE NEVER EVEN ACTIVATED HER PHONE. MY MOM LEFT THERE IN TEARS, STRESSED, CONFUSED,SCARED SOMETHING WAS GONNA HAPPEN BECAUSE SHE HAS NO PHONE. She calls me all upset. I had to leave work and head over to the Verizon were we got phones from which is Concord Mills location. QUINCY was extremely patient, helpful. Setup her phone thur talking her thur the process. Getting it activated so incase of emergency she would have a working phone tonight. Now he could not get her contacts and photos transfered over. But thankfully for Quincy being patient with her setting this up. And DAVID JOHNSON YOU ARE A DISCRACE. YOU SHOULD BE FIRED. UR JOB IS IN CUSTOMER SERVICE. WE BOUGHT A PHONE FROM VERIZON YOU SHOULD MADE THIS A NON STRESSFUL ORDEAL.MAKES ME THINK WE SHOUKD NEVER LEFT TMOBILE TO COME TO VERIZON IF THIS IS HOW YOU TREAT BRAND NEW CUSTOMERS. WOW. I WOULD LOVE TO HEAR FROM THE OWNER OF VERIZON. I HOPE HE FIRES U DAVID JOHNSON.POOR CUSTOMER SERVICE. read more

Woody was excellent. He was very helpful and got my phone setup and account handled quickly. I would absolutely recommend him to anyone.