It's taken me 1-2 weeks to write this review because I have never been treated like a criminal. I am a frequent user of Groupon and my experiences have been great! However, before I purchase a Groupon I always contact the merchant directly. In this case, I called because it was a 50-60 minute drive from where I was coming from to take advantage of the Groupon offer. I spoke with a lady on the phone who gave me directions. Upon arrival and stepping into the MedSpa, I was greeted with, "Do YOU have an appointment?" Not a, "Hello, Welcome in, how are you today?" Just a rude, direct stare of, "Do you have an appointment?' I responded with, "Yes I do, with Christy. As she was the one I spoke to on the phone," who appeared to be friendly and willing to get me in. The lady at the front desk as I walked in gave me rude, discriminatory "why are YOU here?" vibes. I didn't think much of it until later. Just wait for it. Christy and I had a great consultation and even shared business tips to expand her business with injections since she came from a nursing background. I really liked her. However, throughout the consultation I offered to redeem my voucher before service and she insisted to do it after. During the consultation we began discussing other services and treatments that would be of interest at a later time. As we were talking we discussed how the amount of Dysport I've been getting might not have been giving me the desired results. Well, during the discussion the price increased to an additional $4?? and I immediately said, that will need to be done at a different time since I already invested $105 towards the voucher. Christy proceeded in letting me know we could split it up. So, I proceeded with ok, let's just do that! It was done in less than 5 mins and time to go. We proceeded to the desk to checkout and after redeeming the voucher Christy told me my total was $4?? (All I heard was over $400) in addition to the $105 I had already paid. I was floored, surprised, at the fact that I was under the impression we were doing an additional $70 not 70 units. It wasn't explained to me that we were doing a total of 110 units in that one time treatment. This was NOT what I agreed to. Christy saw the look on my face and explained afterwards, "No, not $70, 70 units." The work was already done. I began praying, thinking Lord, what am I going to do. Even though I had the money it was already allocated for something else. I had just paid off my credit card and reluctantly attempted to pay for it using the card. Only for it to be declined. Christy brought the price down to "last month's special" $325. However, I was still placed in a position of paying for something I had no intention on getting at that time. After calling my credit card company and they assuring me I can use the card, it still declined. After several attempts the lady from the front came and told me, if I don't pay she'll call the authorities. I couldn't believe this! Never have I been insulted, treated like a criminal, & blatantly discriminated against! Talk about adding salt to injury. I paid for the service and never looked back! Be cautious when going into establishments to get services done. Ask, ask, ask and make sure everyone is on the same page. I debated on sharing this because I'm a positive person. However, the way this was handled left me in a position to share with others because I don't want this to ever happen to someone else or anyone to ever feel the way I did. I never received a receipt of services or an apology for the misunderstanding. They got the money and lost a valuable potential customer. Companies do not value loyalty, respect, and maintaining integrity anymore read more
