Zero Communication: Previous Attorney Quit Mid-Case Without Warning, Constant Delays, and Disrespectful Staff!
Just because this firm sponsors the 49ers football team does not mean anything--how they conduct business is deeply unprofessional. They take zero accountability, ignore client concerns, and operate like a money grab with excessive 40% fees while showing complete disregard for your well-being. They do not give respect or courtesy to clients. I hired this firm over a year ago and they did NOTHING BUT WASTE TIME AND DELAY MY CASE!!!
Critical issues during my time with them:
Zero Notice When Staff Quit: I have had two attorneys solely because my first attorney quit. My previous attorney, Francesca Serrano, and case manager, Raquel Herrera, abruptly quit mid-case with zero communication. The firm never gave me the courtesy to let me know my attorney left, forcing me to start over with a newly hired team. I only found out after experiencing missed meetings and calling the office myself.
Hostile, Rushed, & Uncaring New Team:
After being assigned new attorney Abhi Gill, she didn't even send a welcome email to me and missed multiple meetings between her and I. On August 25th, I called to check if they received medical records so I could update them regarding a severe injury connected to my case. Abhi had an attitude and told me she can't just stop and update me every time because she is really busy. I have only talked to her three times and she is very impatient, and FAKE. When I told her I had just gotten out of the hospital, she didn't show an ounce of empathy or ask how I was doing.
Unprofessional Gossip & False Claims:
8/7 I previously spoke with intake specialist Priscilla Sanchez to express frustration about case delays and starting over. According to Abhi, Priscilla engaged in "he-said, she-said" gossiping and made false claims. Abhi then claimed Priscilla told her I called my previous attorney a name, which is completely false. I would never disrespect anyone assisting me. When I asked them to review phone recordings for proof, Abhi said she would and I was very prepared to prove her wrong, as it has never occurred, Liar!
Delays & Retaliation Instead of Accountability:
In May at their Walnut Creek office, medical records were promised to be ordered, yet they sat on them until July--taking nearly three months just to request basic records. Case manager Mars Paysinger does not update his clients about the status of the case and when you call to check up on it he treats you like you are a burden. He handled status calls with hostility, and you can tell that he doesn't like the work that he does.When I updated him about my back pain and recent hospitalization, which is very important to my case, he claimed he had no knowledge of it. When I asked if he saw my chiropractor treatment, he became hostile and rushed me off the phone huffing and puffing, because he was caught not knowing basic case facts. I also communicated to him that he is very rude, and he chose to play the victim card because I advocated for myself by telling him about his attitude, respectfully.
This gossip and misconduct led me to reach out to Mark Venardi and Director Christy. Receptionist Jocelyn explicitly promised Mark Venardi would call me back, but he never did. Instead, today on August 26th, after I requested a new attorney and case manager, they sent an email dropping my case after over a year of dragging it out. I received no apology for Priscilla's false accusations which I believe that she may have mixed me up with some other client., but my audio recordings prove you cannot trust the team here. They expect to still receive 40% of your settlement for them, prolonging and delaying your case is ridiculous! I have been a client here longer than Abhi worked here. As a client, they are not respectful and they don't care about anything but money. That's probably why the previous attorney & case manager quit.
Mark Venardi ignoring his disrespectful staffs behavior is the exact reason he lost multiple high-value cases with me. Today, within minutes of receiving their email, I hired a new law firm that charges significantly lower fees, showed genuine care, and marked my cases (involving TWO commercial vehicles and medical malpractice) as high priority--ordering medical records the very same day.
I have always respected all staff with greetings, and excellent mannerism, which I can't say, was reciprocated back to me! Save yourself the stress and run far away from this drama filled firm. Don't accuse a client of slander If you do not have the proof. I was looking forward to an apology from the false accusations of your unprofessional staff Priscilla, Mars and Abhi. Looking at recent reviews, I see that other clients are experiencing the same things that I have. They are losing clients, attorneys. So that should say a lot about what's going on Behind the scenes at this 3-Star law firm! Good riddance read more
