Very communicative and professional! Great customer service and attention to detail. Exceeded my…read moreexpectations.

I needed an urgent deep cleaning on the same day, and they were able to accommodate my request…read moreimmediately. The communication was professional and friendly throughout the process. I especially appreciated how they sent photos and videos during the cleaning and did a final walkthrough with me to ensure everything was perfect. The invoicing process was seamless via email, and the service cost $300, which was very reasonable for the quality provided. I will definitely be using them again for my next cleaning!

The space looks good every surface was after a thorough cleaning job. Will hire again, oven was…read morecleaned as well.

I was shopping around for home cleaning services and immediately knew 4:13 cleaning stood apart…read morefrom the others. I got a call back right away and Gena worked with me to get a quote as soon as I sent her some pictures and videos of our home. We have been happy customers for about 2 months now. Their team completed an initial deep clean and our house looked better than the day we bought it, really! We are in a bi-weekly schedule and always find ourselves with a big smile on our faces after they leave. Every detail is taken care of! Highly recommend

I just moved into a new home so we had to clean our old place. They cleaned the carpets and did a…read moremove out cleaning service for us. They did a great job and their prices are really good! I'm a very happy customer. I would definitely recommend this company. Thank you!

I really appreciate LaGambina cleaning out our old townhouse and doing the carpets. They offered us…read morethe best price. We ran into a couple of snags--I got ghosted on the first day, although they did come back out the next day and give us a discount for the trouble. They also missed one or two spots and had to come back under their warranty. I think they said they've had some admin turnover while this was going on.

BUYER BEWARE: I bought 2 Groupons. The 1st had several "miscommunications" about them coming to…read moremy house to clean. They finally came and did a good job. The 2nd Groupon I bought was for my Mom for Mother's Day. They called to confirm the appointment, and then didn't show up (or call). I called and they said they'd find out what happened and get back to me and I never heard back. I emailed them and asked to hear back by the end of the day and I expected a prompt rescheduling (due to my previous experience) or I would contact Groupon, and I didn't hear back. I forwarded my email to Groupon and *then* they messaged back saying they didn't respond since I said I'd contact them. It's a good deal and worth it WHEN they come. If you have the time and want to deal with a lot of frustration and maybe eventually get your house cleaned, they will do a good job, but I don't know if the price is worth the frustration to me. This isn't a way to conduct business in my opinion.

I typically don't submit reviews, however this company has the WORST customer service and follow…read morethrough that I have EVER experienced. If I could give them a zero, I would. I made an appointment (3 weeks in advance) for my home to be cleaned the afternoon of Oct. 3. Oct. 3: I took the afternoon off at work to be home before my 3 p.m. appointment; at 3:30 I called because no one had arrived or called. The lady on the other end said they came at 1 p.m. and no one was home--and I told her no one was home because our appointment was scheduled for 3 p.m. She said she was going to call the team and call me right back. She didn't, so I called at 4:30 p.m. and left a message as no one answered. Oct. 4: No one returned my call in the morning, so I called them at 8:45 a.m. to check the status on my no-show and no-return call the prior day and the lady said she was busy. She apologized and we rescheduled our appointment for 3 p.m. Oct. 9. Oct. 9: Again, I took the afternoon from work to be open the door for my 3 p.m. appointment. Again, no show. I called at 3:42 p.m. and left a message. No return call. Oct. 10: No one returned my call that morning, so I called and left a message (again) at 9:15 am. Again, no return call. Oct. 20: They have YET to return my call. My frustration lies in that fact the first time they didn't show, I wanted my home to be cleaned before an event that I was hosting. I gave the vendor an opportunity to rectify the matter by rescheduling -- and again they didn't show. It's unacceptable that I took time off from work TWICE to make myself available to be home. I want to warn any potential customers to go elsewhere. If they can't be trusted to provide a service or have the basic competency to return a call, I wouldn't trust them in my home.

I am pretty torn writing this, because I was a regular customer of Tierra Eco Cleaning for nearly 4…read moreyears. Throughout the 4 years, they did a good job, when they came. They are pretty unreliable and even after repeated requests to give me a 2-3 day heads up before they came through the years, they would continue to send me confirmations the evening before an 8am call time. I let it go and continued to use them after so many years because I genuinely liked Rosa and her team, and thought they did a good job 90% of the time. It became super inconvenient since I started to work from home over COVID-19. Rosa became SUPER unresponsive to texts. Before she would at least answer me a couple days after I texted her to schedule, now, after COVID-19, she only responds a month later for an appointment for the next morning. I don't understand how anyone can schedule with her consistently because of these communication issues. I tried addressing it with her multiple times and even said if you just schedule me every month on the same day, that would even work better so I can know when they are coming ahead of time. She responded right away after this last message and said she would look at her schedule the next day and work on the communication issue. She hasn't followed up with her schedule and it has been several months now. So needless to say, she lost a monthly customer. I also referred a few friends to her and embarrassingly, she no showed on them! Not worth the time, stress, or hassle in trying to get her to come.

I can honestly say that this was the best cleaning job I've ever had done, and I've had 7 other…read morecleaners here in the last several years (it is NOT easy to find a quality cleaner, my home/office requires a 'white-glove' clean as i have to keep it spotless for clients- Rosa and her daughters totally delivered and then some). Also Rosa just has a great, comfortable 'vibe', her daughters are adorable and all 3 did an IMPECCABLE job. In fact, they even vacuumed completely under the bed. I did not expect that as its a large bed and no other cleaner has done that (nor did I ask). Rosa says that she enjoys cleaning- I believe this to be true. She obviously takes great pride in her work and is most pleasant to be around. They also did that fancy thing with folding the toilet paper like they do in upscale hotels (it was a nice touch!), not to mention she showed up exactly on time. I'm not a real stickler for that but definitely took notice. Rosa and her girls get my highest possible recommendation. And honestly I'm relieved because I tried 4 other cleaners from this site, 3 of which left much to be desired (i had to finish the cleaning) and the 4th did a very good job but then blew off our second appointment. You would be very hard pressed to find a better housecleaning team than Tierra Eco Cleaning Service, and her price for the level of quality provided simply cannot be beat. Need I say more?

I posted pictures on the Yelp site to show the disgusting work the Tacoma Cleaning Authority left…read morefor us to clean. They didn't even clean our powder room bathroom and we have 9 grandchildren who are often at our home. My husband had to re-clean ALL of our toilets. AND, the company charged us almost $600 for three hours of work. Needless to say, we will never us this company again and I suggest you don't either.

I decided to try a local company for a home cleaning service, and I was considering signing up for…read moreregular service if they performed well. I was disappointed. This is not the company for you if you're expecting a deep home cleaning service. Their dusting is great, but you can resolve that by purchasing a good duster and doing it yourself. They also did a good job on cleaning the baseboards. The rest of their heavy service appeared light to me. The one thing that bothered me the most was the lack of customer service. As they departed, one of the crewmembers stated they were finished and hastily proceeded to walk out the door. There was no opportunity to walk through the house with them to ensure their service met my expectations. They did not ask if I was satisfied with their service, and they did not thank me for my business. They did not care if I had any issues or needed them to re-clean something. It was just--"we're finished!" After I conducted my own walkthrough, I decided after this first attempt, I was finished with them as a prospective regular service-provider. I'll be seeking someone else who cares as much about my home's cleanliness as I do.