We visited Huqqa Café on the Bosphorus expecting an upscale experience to match the beautiful…read morewaterfront location. Unfortunately, the service did not live up to the setting or the pricing.
The prices were extremely high, which we were prepared for given the venue, but premium pricing should come with premium hospitality. The staff took orders without much engagement, rarely making eye contact, and overall seemed inattentive. A welcoming attitude goes a long way in places that position themselves as luxury destinations, and that element felt missing.
To add to the disappointment, valet parking was charged separately at the end of the visit. At many high-end venues, valet service is typically included as part of the experience. Paying extra would be understandable if the service reflected professionalism, but it did not.
The Bosphorus view is undeniably beautiful, but great locations alone don't create memorable experiences, service does. Sadly, we left feeling that the hospitality did not justify the premium cost.
We hope management takes guest feedback seriously, because this venue has the potential to be exceptional.
